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MB

MARK BOSWELL

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(530 reviews)
82

Critiques de MARK BOSWELL

EA
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Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tucson owner
The service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/09/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Client vérifié
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
I recently had my Santa Fe serviced and also had a problem with the window washer pump. The only problem with my visit is that I have to go back because they had to order the part. They didn't have it in stock. I was disappointed knowing that I now have to go back to have that fixed. Would have been nice to have everything done in one trip.
Want to thank Danny for all his help and information regarding my service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 07/05/2019 05:39 AM


Thank you for taking the time to share your service experience with us. We stock common parts but unfortunately we are unable to stock every part. We appreciate you bringing this to our attention and will have our parts manager check into stocking the washer pumps. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Client vérifié
Saint Augustine, FL
2018 Hyundai Elantra Gt
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service is very good but waiting lounge not so much
The customer service is very good. The staff is friendly and knowledgeable. They kept me well informed of what they were doing and the approximate time it would take for the service. The waiting lounge needs a major overhaul with comfortable furniture, workstations & wifi available.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/25/2019 12:40 PM


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
PW
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Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service is unparalleled.
The associates at Hyundai are all very courteous and pleasant and really make customers feel special.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/24/2019 05:57 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Extra Care
With regard to recent issues I have experienced with tires and alignment on my Genesis, Cindy and the technician gave me some extra attention of which I am very thankful.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/21/2019 03:12 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
DM
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Dennis M.
Saint Augustine, FL
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Roger our service rep, was very professional and came across as a caring person.
Roger our service rep, was very professional and came across as a caring person.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/18/2019 07:12 AM


 We greatly appreciate you taking the time to share your kind words with us. We agree, Roger is a valuable member to our service team and always goes above and beyond. 
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
MC
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Michael C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
St. Augustine Hyundai
Always competent service with friendly, customer service
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/17/2019 11:39 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/14/2019
client vérifiéVérifié Client
Catégorie : Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP
Recommandé
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/14/2019
client vérifiéVérifié Client
Catégorie : Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/12/2019
Type de service : Maintenance
Catégorie : Service
Concerned
I have been in Florida for 2 1/2 years and have used your dealership faithfully to service my Genesis. I have given 5 star reviews each time.
However, I am very concerned about my last visit. I recently purchased new tires at a local establishment. I did not purchase at your dealership because the tires that were on my vehicle were not included in your most recent promotion. Upon completion of my oil change service the sales rep advised that I had substantial wear on my new tires (3,000 miles). The rep suggested doing an alignment on my Genesis. I explained that if alignment was necessary the establishment that sold me the tires would have recommended (they did not). I returned to the that establishment to advise what I had been told by Hyundai. They checked out my tires while I was there and showed me no wear. Now I am not sure whether Hyundai is trying to sell services not needed or the mechanic made a mistake. I will now have to wait and see what happens to the tires over time. But I can tell you this, I will now consider service somewhere else.
Non recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 06/12/2019 07:30 AM

Good Morning

I apologize for the the inconvenience and Tunde will be 
contacting you in regard to this issue 

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/19/2019 08:42 AM

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
RA
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Robert A.
St. Augustine, FL
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Always great service!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/10/2019 10:25 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine.
 Always a pleasure to see you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
LW
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Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My Last visit
Service was excellent and I was out in a reasonable time.
Thank YOU Guys.....!!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/10/2019 06:06 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
RS
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Russell S.
St. Augustine, FL
2018 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor management
Sales department is good but it's all downhill from there
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 06/07/2019 05:59 AM


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
PS
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Pamela S.
Elkton, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Five
I always wait for my oil change. Everyone is very pleasant and keeps you informed.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/23/2019 02:52 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Client vérifié
Saint Augustine, FL
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Works to get your service prompt
Friendly
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/06/2019 06:08 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
RK
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Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Latest maintenance visit
See written statement for more details
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/03/2019 11:45 AM


 Thank you for sharing your service experience with us and candid feedback. We agree, we are still growing and are working on areas that are going to be needing attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
MB
MARK BOSWELL
JA
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James A.
Palm Coast, FL
2017 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/03/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Took twice as long as expected.
Took to long and no update was given until just before it was ready.
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/03/2019 11:35 AM

 Thank you for sharing your service experience with us. Our apologies for the amount of time we needed to complete your engine update and service. Without an appointment we always do our best to get you taken care off, it just may take a little longer as we are working it in between our scheduled appointments.  



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
MB
MARK BOSWELL
AG
gravatar
Art G.
St. Augustine, FL
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service person
Ms C Buck very knowledgeable person,on all aspects of car service
Treats you like a person she would want for a friend
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 05/01/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
MB
MARK BOSWELL
Client vérifié
Saint Augustine, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Professionals
I feel confident that my Tuscan is being well service! And I can enjoy a hot fresh cookie and relax in the comfort of the waiting room!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/25/2019 02:47 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Client vérifié
Saint Augustine, FL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Love my Hyundai and the service at Hyundai St Augustine has always been great!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/25/2019 11:38 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
KL
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Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
My car is running great. Thank you.
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/23/2019 02:42 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating.  Happy to hear your car is running great.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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