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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1003 reviews)
80

Critiques de MATT AUSTIN

TM
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Teresa M.
Pelham, AL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Staff
The staff was helpful and friendly and listened openly to me.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/16/2016 07:49 AM

Great ! We are here for you. Don't hesitate to voice any concerns you may have . We want our customers comfortable with us.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The
Excellent service, clear communication
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/16/2016 07:47 AM

Thank you.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JB
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Jane B.
Hoover, AL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional Service!
I have been servicing my car at Tameron Hyundai for 6 years now, and have always been delighted with the service. Keep up the great work!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/16/2016 07:46 AM

Wonderful.. Thank you for the business.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
SC
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Sarah C.
Alabaster, AL
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very friendly and fast
the staff is very friendly and had the oil changed very quick
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/16/2016 07:36 AM

Thank you Mrs. Coker, for taking the time to fill out our survey and giving us the opportunity to service your vehicle.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Odenville, AL
2011 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/14/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They take time to answer your questions.
Yes
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/14/2016 06:02 AM

Great.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BC
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Barry C.
Montevallo, AL
2010 HYUNDAI GENESIS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2016
client vérifiéVérifié Client
Catégorie : Service
All about customer service
I took my Genisis Coupe in for the 110,000 service. I had questions about the quote I had been given for this major service on my previous visit because the quote seemed out of line and had included some things I had already had done recently. The service rep went over everything with me and agreeably made the necessary adjustments to the quote reducing the service charge. Because of the misunderstanding I received my car back freshly washed.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/11/2016 06:25 AM

Thank you so much for the wonderful survey. We greatly appreciate your business.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
OC
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Ocie C.
Fairfield, AL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Just a basic oil change ?
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/10/2016 08:37 AM

Always a pleasure Mr. Carlisle.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CB
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Cecelia B.
Birmingham, AL
2007 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/04/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly personnel
standard service
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/04/2016 09:13 AM

Thank you for your business Mrs. Bailey.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
HW
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Herbert W.
Selma, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
?
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/03/2016 12:53 PM

Thank you.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My Review
Nice joint.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/02/2016 02:36 PM

Thank you.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Mc Calla, AL
2012 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/31/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Warranty
Usually your company does a great job with service but now that my car as a transmission problem I'm getting the run around. All
Of my maintenance is done at the dealership.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/01/2016 06:34 AM

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JB
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JOSEPH B.
2010 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and fair prices
They do just what is needed and do not over sell.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/31/2016 01:42 PM

Mr. Billmeier
Just wanted to say thank you for the kind words and the 5 star survey. You have always been a pleasure to work with. It is a blessing to have you as one of my customers.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JS
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Joseph S.
Clanton, AL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Helpful
The works are super friendly and helpful
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/31/2016 05:49 AM

Thank you .

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/27/2016
client vérifiéVérifié Client
Catégorie : Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Non recommandé
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
VS
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Vicki S.
Birmingham, AL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service rendered
Person who talked to me about car was very knowledgeable but spoke so I could understand what he was saying. What will need to be seen about soon was not pushed on me as urgent. Everyone was extra courteous and asked several times while I waited if they could do anything for me. Above all, maintenance complete!!!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/21/2016 07:01 AM

Great... Thank you for the wonderful comments on the survey.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
KL
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Kendrice L.
Hoover, AL
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional courteous and timely
Associate took the time to listen to my situation. Due to a blow-out the previous day, we needed not 1 but 2 new tires. When the associate found out he wouldn't be able to match my tires, he allowed me to purchase the tires from another place and they would still mount them.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/20/2016 10:33 AM

Thank you for the wonderful comments.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JD
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Johnnie D.
Northport, AL
2007 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Trusted
Trusted
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/19/2016 02:32 PM

Thank you for the 5 star survey Mr. Driggers. We greatly appreciate the wonderful feedback.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/27/2016
client vérifiéVérifié Client
Catégorie : Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Non recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/19/2016
Type de service : Maintenance
Catégorie : Service
Oil change went badly
Didn't use synthetic that was on the car history, and didn't ask either. Was told that the other issue I brought in was because I purchased the wrong car and that is just how things are. (Features that are usually standard on most vehicles turn off, when you turn off blue link.)
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/19/2016 12:03 PM

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

JOE B., Service Manager de Tameron Hyundai a répondu le 10/24/2016 05:48 AM

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
PN
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Paul N.
Birmingham, AL
2014 Hyundai Sonata Hyb
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/14/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The customer service is awesome.
Matt in the service department is awesome! Thanks for your great customer service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/15/2016 01:06 PM

Matt is an asset to our service department. We are truly blessed to have him with us. Thank you for the great survey.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LF
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Lee F.
Hoover, AL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Nice place and people!
Good experience at Tameron. Problem was handled nicely and everyone there was nice and kind. The area was very neat and clean and they had food and drinks in the waiting area.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/13/2016 05:42 AM

Thank you for the survey.

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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