MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

TB
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Timothy B.
West Alexandria, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service dept
Very friendly. Car was done in the time frame it said it would be. Place was clean and organized.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2019 05:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RB
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Robert B.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service department.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2019 05:34 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RB
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Robert B.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service manager Mark.
Mark is always helpful and friendly
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2019 05:33 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AH
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Aaron H.
Springboro, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick service
They missed two tires that needed to be replaced but that's ok
I will get to it later
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/14/2019 07:03 AM

Good Morning,

     Thank you for your business and for taking the time to give us your feedback. I will follow up with your advisor and your tech to go over the inspection to make sure they are aware that they missed your tires.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Oregonia, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A really great Hyundai dealer
Mark in service and Greg in sales are the best I have ever dealt with. I highly recommend this Voss Hyundai dealership.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/11/2019 11:44 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly. Accommodating
Always greet me in a friendly manner and listen to my concerns and fix the problems
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/10/2019 02:14 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service
great service
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/09/2019 05:10 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LM
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Lois M.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality Care
The service men and women here at Voss are very friendly and know what they're doing! They always take good care of me when I'm in. Just wish someone could figure out why my 2013 Hyundai Elantra keeps locking me out :-( Seems a sensor needs replaced?
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/08/2019 01:44 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will follow up with your advisor about your concern and see if there is anything else we can do to get that corrected.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

KW
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Keith W.
Sugarcrk Township, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Voss does good
I always get great service from Voss Hyundai. I did not like the high battery expense. That may be out of Voss's control. It is the most expenseive battery I ever owned. Excellent service though.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/07/2019 05:11 AM

Good Morning,

     Thank you for your business and for taking the time to provide us with your feedback. The new style batteries that are out are more expensive than the older style but the longevity seems to be greater. 

Please let us know if you have any questions that we can answer.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DA
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David A.
Xenia, OH
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
The service department was courteous and professional during my oil change.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/04/2019 05:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DL
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Debbie L.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!!
I bought my 2013 Tucson at another dealer didn't care for their service after the first visit. I have been going to Voss ever since!! Mark and everyone in the service department are great!! A customer for life!! I love Hyundai, my Tucson is my 3rd Hyundai ?
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/26/2018 04:45 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

SH
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Sandra H.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Department and sales management
Always friendly and provide great service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/26/2018 04:43 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional, courteous, attentive
They do good work and they respect the customer. These shouldn't be too much to expect, but it's clear that Voss makes them a priority.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/26/2018 04:40 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great, friendly, quick service
Service is always performed in a timely fashion and the Service department staff is friendly and go over and above to provide great service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/18/2018 03:11 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

KP
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Kevin P.
Dayton, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor vehicle production 2016 Tuscan
Kevin Parrish, in your consumer affairs department for more information about my current case. Thomas, is my representative now. Thanks for your inquiry and concern.
Non recommandé
Douglas B. de Voss Hyundai a répondu le 12/17/2018 02:24 PM

Good Afternoon,

     Thank you for your feedback, I understand the frustration that is going on with your Tucson. I am working with Hyundai Motor America on your case. 
     I will also talk with them about the concerns and resolutions that you have provided in your email. 
    Please feel free to contact me directly if you have any questions.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DA
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Doris A.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
friendly, polite, helpful
I am handicapped, everyone was thoughtful.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/15/2018 09:52 AM

Good Afternoon,

 Thank you for your business and great review of our team. Please let us know if you have any questions about the service that we completed.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

EC
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Ernest C.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Reasonable charges for services rendered (I had tire rotation and replacement of radiator coolant for about $85 !
All appears well with work done. Only negative? No car wash prior to taking car home. Probably an "oversight". I still like you guys (and girls).
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/14/2018 11:25 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please feel free to stop in for a complementarity car wash at your convenience. Occasionally they are performing maintenance on the car wash and we miss a few. Thank you for your understanding.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MG
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Mary G.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Time after time receive great service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/12/2018 05:12 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

TP
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Timothy P.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timely service and efficient operation
Service easy to access, nice staff and on time completion
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/11/2018 03:09 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DT
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Deborah T.
Springfield, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Your service department
Your service department is the best!! Mark is ALWAYS extremely pleasant and helpful!! I did however, had to call last Saturday, and I talked to Steve. He, on the other hand, was not the nicest guy. I explained my situation, and that I was in a pickle, because I had a very busy week ahead and needed my car fixed. I told him what it was doing and he then, told me what he thought it was. He wanted me to drop the car off, and I explained that I come down from Springfield, and had no way to do that. I also ask for something to drive if it was going to take all day, and he said that he didn’t have a loaner for me. So, after hesitating for a second and being very flustered.,I told him I’d call back, and he just hung up! No ok, goodbye or anything! Maybe I’m being too sensitive, but, I’ve always been well pleased and have my questions answered when talking to Mark.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/10/2018 05:07 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will follow up with Steve and go over your concerns. I apologize if you felt like your conversation was rushed.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.