LR

Larry Rosecrants

Hyundai of Wesley Chapel

Évaluation globale

4,9

(187 reviews)

88

Critiques de Larry Rosecrants

SK

Sabrina K.

Land O Lakes, FL

2017 Hyundai Sonata

03/17/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Exceptional service

Larry in the service department went above and beyond to help with not only my daughters car repair but also straightening out a warranty issue in the system.
Both he and the manager, John worked to investigate the error and make corrections so that moving forward we would not have any future issues.
They both followed up with us and followed through with phone calls to communicate with us the status of the warranty issue as well as the status of our repair.
I appreciated both of them proactively communicating with me. I will definitely take our car there again for service above another dealership.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/17/2022 10:18 AM

Thank you so much for the 5 Star Review Sabrina! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

CL

Carlos L.

Zephyrhills, FL

2008 Hyundai Sonata

ReScore Avis™

03/17/2022

Vérifié Client

9

Catégorie : Service

Service department is a working towards improvements

UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

CL

Carlos L.

Zephyrhills, FL

2008 Hyundai Sonata

ReScore Avis™

03/17/2022

Vérifié Client

9

Catégorie : Service

Service department is a working towards improvements

UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.

Avis original

03/14/2022

Type de service : Maintenance

5

Catégorie : Service

Poor service department

Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/15/2022 06:02 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

Client vérifié

Zephyrhills, FL

2018 Hyundai Accent

03/14/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Service

This place is quick and appointments are always available when I need them.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/14/2022 11:57 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

CS

Candice S.

Land O Lakes, FL

2015 Hyundai Sonata

03/14/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great place to service your Hyundai

Larry the service manager/ advisor was kind, polite , and professional.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/14/2022 11:54 AM

Thank you so much for the 5 Star Review Candice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

JC

James C.

Tampa, FL

2013 Hyundai Accent

03/09/2022

Type de service : Maintenance

Vérifié Client

8

Catégorie : Service

Car repair

Vehicle should be washed prior to returning it to the customer.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/09/2022 07:25 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

Client vérifié

Land O Lakes, FL

2021 Hyundai Sonata

03/07/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Car repair

Great personal service from employee!

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/08/2022 06:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

LW

Lorraine W.

Land O Lakes, FL

2013 Hyundai Genesis Coupe

03/05/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Correction for a survey question and star rating

As you can see by all other responses, we meant the opposite when answering this question: “ What could have been improved about your interaction with the staff at Hyundai of Wesley Chapel?” We meant to state that these were DONE WELL. As a result, the service was definitely a 5-star. These things were all done with complete professionalism and courtesy. If there’s a way to correct the star rating, please forward that to us

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/05/2022 11:49 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

VL

Vivian L.

Tampa, FL

2013 Hyundai Elantra Gt

03/03/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Excellent service experience from beginning to end.

No matter what the problem with the vehicle is, they are always very professional and efficient in handling it. Something that I can always trust in.

One thing that I value is the flowing communication. Keeping me posted allows me to make decisions helping with prioritizing and planning.

Their Lyft service was very helpful for me, to be able to leave my car for service and still go to work.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/04/2022 06:53 AM

Thank you so much for the 5 Star Review Vivian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

Client vérifié

Zephyrhills, FL

2020 Hyundai Kona

ReScore Avis™

03/02/2022

Vérifié Client

10

Catégorie : Service

Every time I need adjust schedule, always working around it. Answer any questions thoroughly.

The people do a great job helping the guest out with whatever is needed.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

AC

Alice C.

San Antonio, FL

2017 Hyundai Tucson

03/01/2022

Type de service : Repair

Vérifié Client

8

Catégorie : Service

.

.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

CS

Catherine S.

Brooksville, FL

2021 Hyundai Kona

03/01/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Service Review

I received wonderful customer service at the Hyndai of Wesley Chapel. Larry was a good customer service representative. I received service for my 7,500 check up and I will continue to go to this dealership!

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/01/2022 12:21 PM

Thank you so much for the 5 Star Review Catherine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

Client vérifié

FL

2020 Hyundai Santa Fe

03/01/2022

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Good

Would like to know how long it will take at the beginning of my service.
Everything else is very good service.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/01/2022 12:20 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

GL

Gail L.

Tampa, FL

2019 Hyundai Santa Fe

02/28/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Auto Recall Repair

I recently had to bring my vehicle for a recall procedure and everything went extremely well. Great Job!

PAIGE P. de Hyundai of Wesley Chapel a répondu le 03/01/2022 07:43 AM

Thank you so much for the 5 Star Review Gail! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

SV

Salvatore V.

San Antonio, FL

2020 Hyundai Sonata

02/26/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Needed a car asap because husband just had lung surgery. Larry made it happen quickly.

Everyone went over and above to get me taken care of

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/26/2022 10:03 AM

Thank you so much for the 5 Star Review Salvatore! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

JB

Judy B.

Wesley Chapel, FL

2014 Hyundai Santa Fe Sport

02/23/2022

Type de service : Repair

Vérifié Client

8

Catégorie : Service

Recent service visit

I'm pleased with my experience.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/23/2022 01:26 PM

Thank you so much for the 5 Star Review Judy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

RM

Rhonda M.

Zephyrhills, FL

02/23/2022

10

Catégorie : Service

Very attentive!

Larry Rosecrants was very personable, and made sure he understood the details of the problem I was having with my car before putting it in for service. I appreciate everything he offered to do to make the service visit comfortable and less stressful. That's the type of service we should get everywhere!

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/23/2022 01:24 PM

Thank you so much for the 5 Star Review Rhonda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

RM

Rhonda M.

Zephyrhills, FL

2011 Hyundai Sonata

02/23/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Excellent Service

I've been going to Hyundai for service since I bought my car years ago and have no reason to go anywhere else. I really appreciate the assistance and attention to detail that Larry Rosecrants showed when trying to determine exactly what the problem was with my car at the last service.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/23/2022 01:23 PM

Thank you so much for the 5 Star Review Rhonda! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

MV

Melvin V.

Fillmore, FL

2020 Hyundai Santa Fe

02/23/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Very friendly to out of staters!!

Would gladly come back but we are from Indiana.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/23/2022 01:22 PM

Thank you so much for the 5 Star Review Melvin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

RM

Robert M.

Tampa, FL

2016 Hyundai Sonata

02/23/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Brought vehicle in for service appointment and had excellent service

Service department very courteous and provided prompt service.

PAIGE P. de Hyundai of Wesley Chapel a répondu le 02/23/2022 01:21 PM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Larry Rosecrants

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