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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(84 reviews)
88

NR
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Nick R.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2026
client vérifiéVérifié Client
10
Very easy to work with.
They have been able to correct any problems that develop with my autos/suv's.
The Team de B&B Auto Repair a répondu le 07/13/2026 09:35 AM

We're really glad to hear that we've been able to keep your autos and SUVs in tip-top shape! 🚗✨ It's always a good day when we can turn those pesky problems into smooth rides. If your vehicles ever need a little TLC or a superhero intervention, you know where to find us! 😊

Employés avec lesquels vous avez travaillé

CO
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Curt & Lisa O.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2026
client vérifiéVérifié Client
10
Customer Service
Have come to B&B for many years because of Lena's professional and courteous service. She is an ultimate professional, thorough, and always makes sure we have a complete understanding of what has been inspected and only what is needed. She is B&B!
The Team de B&B Auto Repair a répondu le 07/11/2026 09:38 AM

We're absolutely delighted to hear that you’ve been part of the B&B family for so long! 🎉 Lena really does embody the spirit of our shop with her thoroughness and professionalism. We strive for a clear understanding so that you’re always in the know about your Taurus's health. 🚗💨 It’s customers like you that make our day brighter—here's to many more years of keeping your vehicle in tip-top shape!

Employés avec lesquels vous avez travaillé

MC
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Michael C.
Bremerton, WA
2014 Ford E-350 Super Duty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2026
client vérifiéVérifié Client
10
Excellent service!
I needed a repair job done because my radiator hose was bad. They expertly repaired my bad hose and checked the vehicle for other deficiencies. With great care they did an inspection that revealed a bad serpentine belt, that need to be replaced as well. I had a pair of wiper blades that I had purchased while back just waiting to be installed sitting in the vehicle. They very nicely noticed that my old blades were in need of replacement and saw that we had already bought them. So they put them in for us free of charge! They did an excellent job, working tirelessly with great care and expert mechanical know-how. I am very impressed with the great service I received. I would definitely recommend this place. Thankyou for everything. I greatly appreciate the full service mechanical help. 👏👏👏
The Team de B&B Auto Repair a répondu le 07/03/2026 09:38 AM

We appreciate you taking the time to share your experience! It's great to hear that we could turn a hose mishap into a full-on vehicle spa day 🍃. We always aim to keep our customers' rides in tip-top shape, so finding that serpentine belt and giving those wiper blades a fresh lease on life was just a bonus! 🚗💨 Your kind words about our team’s efforts mean a lot to us. If your E-350 starts craving more attention or even just a friendly check-in, you know where to find us! 👨‍🔧✨

Employés avec lesquels vous avez travaillé

CJ
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Cheryl J.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2026
client vérifiéVérifié Client
9
Explorer Service
Friendly, efficient service! After seeing good reviews for B&B, I decided to use them for repairs for my Explorer. Communication was excellent. I will definitely return to B&B for further repair needs.
The Team de B&B Auto Repair a répondu le 07/01/2026 09:35 AM

We're so glad to hear that you had a top-notch experience with us! 🚗✨ It sounds like your Explorer is in good hands after visiting B&B. We're all about keeping that communication flowing—no one likes playing telephone with their car troubles! We appreciate you spreading the good word and can't wait to help keep your Explorer on the road and running smoothly for your next adventure. 🛠️

Employés avec lesquels vous avez travaillé

BB
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Bruce B.
Silverdale, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2026
client vérifiéVérifié Client
9
Honda Service
Great - been trusting them with our cars for > 15 years.
The Team de B&B Auto Repair a répondu le 06/27/2026 09:37 AM

Wow, over 15 years? That's almost a milestone worth celebrating! 🎉 We're absolutely delighted to have had the opportunity to take care of your cars all this time. It's folks like you that make our job enjoyable and keep our engines running smoothly. Here’s to many more years of trust and tire rotations! 🚗💨

Employés avec lesquels vous avez travaillé

MF
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Max F.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2026
client vérifiéVérifié Client
9
Great
Very quick, cost appropriate, with very little upselling of additional services, like filter changes. Strongly recommend.
The Team de B&B Auto Repair a répondu le 06/21/2026 09:37 AM

We’re glad to hear that your experience was quick and straightforward! 😊 Nobody likes navigating a maze of upsells when all they want is a reliable repair. Your recommendation is the highest compliment we can receive, and we promise to keep the “extra services” chat as short as the time it took to fix your Sedona! 🚗 Thank you for choosing us!

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2026
client vérifiéVérifié Client
10
Great experience
The work was quick and well priced. The customer service was phenomenal. The texts updates were very helpful for me since I dont typically have my phone at work.
The Team de B&B Auto Repair a répondu le 06/05/2026 09:41 AM

We appreciate your feedback! 🚗💨 It's fantastic to hear that our quick work and stellar customer service hit the mark for you. Those text updates are like a secret weapon for keeping you in the loop while you're busy conquering your workday! If your Tucson has any more adventures, you know where to find us. Safe travels! 😊

Employés avec lesquels vous avez travaillé

NR
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Nick R.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2026
client vérifiéVérifié Client
9
Very easy to work with.
They are always very professional and through.
The Team de B&B Auto Repair a répondu le 05/21/2026 09:38 AM

We're glad to hear you experienced our professional touch! 🚗✨ Keeping things thorough is our secret sauce for smooth rides. Your Aviator deserves nothing less! If you ever need more help, you know where to find us. Safe travels!

Employés avec lesquels vous avez travaillé

Client vérifié
Olympia, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2026
client vérifiéVérifié Client
10
Great service, great communication.
Friendly knowledable staff. Honest communication with clear up front pricing.
The Team de B&B Auto Repair a répondu le 05/21/2026 09:38 AM

We’re glad to hear that our team made you feel welcomed and well-informed! 😊 Clear communication and transparency are our secret ingredients for smooth rides – just like your IS 250! If you ever have any questions or need assistance, don’t hesitate to reach out. Happy driving! 🚗✨


JH
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James H.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2026
client vérifiéVérifié Client
10
Vehicle maintenance.
Addressed all issues.
The Team de B&B Auto Repair a répondu le 05/10/2026 09:37 AM

We're glad to hear we were able to address all your issues! 🛠️ It's always our mission to make sure your Silverado 1500 is running as smoothly as a river on a sunny day. If anything else pops up, don’t hesitate to roll on back to us! 🚗💨

Employés avec lesquels vous avez travaillé

JK
John K.
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2026
client vérifiéVérifié Client
10
A great repair shop.
This repair was a learning experience for both them and myself. I have a 2003 F350. There are a lot of things that are very specific to the 2003 and 2004 model years ONLY. But the amazing team at B&B, and their tenacious staff. They managed to track down several hard to find items. It took a while. And they provided me with a great loaner vehicle during the long time it took. And I can honestly tell you. They went WAY above and beyond for me and my truck. My truck hasn’t run this good in a while. Thank you to everyone at B&B you’re all great!
The Team de B&B Auto Repair a répondu le 05/08/2026 09:39 AM

We're so glad to hear that the repair experience turned into a learning adventure for both you and our team! 🚙✨ Tracking down those hard-to-find parts for a classic like your 2003 F350 is like a treasure hunt, and we're always up for a challenge. We appreciate your patience as we worked on your truck, and we're happy that our loaner vehicle helped keep you on the road. It's fantastic to know your truck is running like a champ again! 🎉 Here's to making mechanics and trucks a little more interesting—one repair at a time!


MB
Matthew B.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2026
client vérifiéVérifié Client
10
The only place I trust
I know the people at B&B. Jeremiah and Mieke are friends. You may think that makes me biased, and maybe it does, but I know they do for strangers what they do for me: hold their people accountable, put the customer first, do a quality job, go the extra mile, and do it with a smile. With service like that, don't be surprised if you wind up making friends.
The Team de B&B Auto Repair a répondu le 05/04/2026 09:36 AM

It's wonderful to hear that you've had such a positive experience with us! 😊 We believe that a little extra effort and a genuine smile can go a long way. It's always our goal to treat everyone like family—whether they're a long-time friend or a first-time visitor. 🚗 If you've made some friends along the way, that's just a bonus! We're committed to keeping our community happy and safe on the road. Drive safe and keep those good vibes rolling!


TB
Tom B.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2026
client vérifiéVérifié Client
10
Oil change service
Lena did a great job setting up the appointment and providing an estimate. Great communication throughout and work completed in a timely manner.
Employés avec lesquels vous avez travaillé

TD
Tom & Nancy D.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2026
client vérifiéVérifié Client
10
Auto service and cookie evaluation
Standard maintenance work with snicker doodles! Both were wonderful.
The Team de B&B Auto Repair a répondu le 04/30/2026 09:36 AM

We're so glad you enjoyed your experience with us! 😊 Nothing like a bit of standard maintenance accompanied by some scrumptious snickerdoodles to make the day a little sweeter! We're here for all your Avalon needs and will keep the cookies handy for our next round of repairs. 🍪 Safe travels!

Employés avec lesquels vous avez travaillé

BW
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Bill W.
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2026
client vérifiéVérifié Client
10
ing the
A GREAT EXPERIENCE! The staff at B & B Auto Repair-Bremerton WA were very professional and friendly. Work was completed in a timely manner matching the agreed upon work order and estimate. My Metris, as well as my other vehicles, has found new friends....Thank You!
Employés avec lesquels vous avez travaillé

RK
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Randy K.
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2026
client vérifiéVérifié Client
10
Great
Dealt with the front desk. Very friendly and knowledgeable. Will definitely go back.
Employés avec lesquels vous avez travaillé

JF
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Jon F.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2026
client vérifiéVérifié Client
10
Great Personal Service
B&B always has great auto service. They provide a detailed analysis of the service required and try timely turnaround. Thank you to the entire service team.
Employés avec lesquels vous avez travaillé

TP
Tom P.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2026
client vérifiéVérifié Client
10
Reliable, Fast and Friendly.
I stopped in Monday on my way home from a trip to Kent because I had 2 service lights come on. They were able to take my truck then and check what was the issue. They explained everything very clearly. And we're even available for a ride home because my wife was unavailable at the time. Mieke, the young lady that took me home was even available to pick me up when the truck was ready the next afternoon.
The Team de B&B Auto Repair a répondu le 03/13/2026 09:38 AM

We're so glad to hear that you had a smooth pit stop with us! 🚗💨 It’s great to know we could help out with those pesky service lights and keep you informed along the way. And a big shout-out to Mieke for being your personal chauffeur! 🚕 Who needs Uber when you've got fantastic team members like her, right? If your Tacoma ever has more adventures (hopefully not too many issues!), you know who to call! Enjoy your drives!

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2026
client vérifiéVérifié Client
9
Car repair short notice
Great and quick service again
The Team de B&B Auto Repair a répondu le 03/08/2026 10:35 AM

We're glad to hear you had a quick pit stop with us! 🚗⚙️ Just like your Wrangler, we aim to keep things running smoothly and efficiently. If your ride ever needs a little extra love, you know where to find us! Safe travels! 🛤️

Employés avec lesquels vous avez travaillé

LC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2026
client vérifiéVérifié Client
10
Sprinter
Great communication!
B&B is really knowledgeable and stand behind their work.
The Team de B&B Auto Repair a répondu le 02/27/2026 09:36 AM

We’re delighted to hear that you had a great experience with our team! 🚐💨 It’s our mission to keep those Sprinter Crew Vans running like new, and it sounds like we hit the mark this time. Communication is key, especially when it comes to your wheels – nobody wants to drive on the road of uncertainty, right? Thanks for choosing us and trusting us with your van!

Employés avec lesquels vous avez travaillé
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