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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(35 reviews)
94

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Eric F.
Poulsbo, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2025
client vérifiéVérifié Client
10
Sudden and needed work
Terrific work, great job. Timely, courteous...extra courteous, professional and competent. Definitely my go-to mechanics.
Employés avec lesquels vous avez travaillé

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2025
client vérifiéVérifié Client
9
AC problems
My AC couldn’t decide if it wanted to do hot or cold. B&B diagnosed the problem quickly and ordered the parts required.

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Loriana D.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2025
client vérifiéVérifié Client
10
Quick and great!
From start to finish there was great communication. I had my car towed in due to it not starting. They got to work on it right away. I had my car by the weekend and I was shocked at how speedy it was. They explained what was wrong with photos and were very thorough. 10/10 recommend B&B AUTO. I have taken my cars here several times and will continue to.
The Team de B&B Auto Repair a répondu le 06/03/2025 09:36 AM

Wow, it sounds like we hit the fast lane with your car repair! 🚗💨 We're glad to hear our communication was on point and that we got your wheels back on the road quicker than a caffeine-fueled road trip. 📸 It’s great to know that our thorough explanation and photos helped clear things up. We're always here for your automotive needs—might even start charging for our expert advice on car selfies! Thanks for being a loyal customer! 😊

Employés avec lesquels vous avez travaillé

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Margaret M.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2025
client vérifiéVérifié Client
10
Timely analysis and repair, again!
B &B has kept my 2002 Chevy Malibu on the road successfully through regular servicing and thorough testing when warranted. Their service is timely, complete and carried out with integrity. They make every effort to answer any and all questions; I especially appreciate their system for delivery of the results of their testing before proceeding with repairs.
The Team de B&B Auto Repair a répondu le 05/09/2025 09:37 AM

We're glad to hear that your 2002 Chevy Malibu is still cruising thanks to our team! 🚗💨 Keeping your ride in tip-top shape and being transparent about our services is what we strive for. We're just as committed to answering all your questions as we are to getting your car back on the road safely. Don’t hesitate to reach out if you ever need us again! Your Malibu is in good hands! 🛠️😄


Client vérifié
Poulsbo, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2025
client vérifiéVérifié Client
10
Truck repair
B & B Auto were quick, efficient, knowledgeable, courteous and professional.
Thanks B & B
The Team de B&B Auto Repair a répondu le 04/25/2025 09:36 AM

We appreciate your kind words! 🚗✨ It sounds like we hit the sweet spot with our quick and professional service – kind of like finding an extra fry at the bottom of the bag, right? Thanks for choosing us, and we’re always here if your car needs a little TLC!

Employés avec lesquels vous avez travaillé

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Jodi S.
Silverdale, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
10
Trustworthy and Reliable
I trust the folks at B&B Auto Repair to take care of all the vehicles in my fleet. They do good honest work.
The Team de B&B Auto Repair a répondu le 04/16/2025 09:37 AM

We’re glad to hear that you trust us with your fleet! 🚗 It’s always a pleasure to work with customers who appreciate good, honest work. Your confidence in our team means a lot—we promise to keep the engines purring and the tires rolling smoothly! Thanks for being a part of the B&B Auto Repair family! 😊

Employés avec lesquels vous avez travaillé

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Tom H.
Washington
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Had new wiper blades installed
They put wiper blades on my car and I was on my way! No hassle.
The Team de B&B Auto Repair a répondu le 04/13/2025 09:38 AM

We love it when a plan comes together without a hitch! 🚗💨 Wiper blades might seem like a small detail, but it’s always nice to drive safely when Mother Nature decides to throw a surprise downpour your way. Thanks for choosing us to keep your view clear! If you're ever in need of more quick fixes or tune-ups, you know where to find us! 😊

Employés avec lesquels vous avez travaillé

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Tom & Nancy D.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Service stop
Only place I take my autos. Reliable, trustworthy, reasonably priced, top/quality repair.
The Team de B&B Auto Repair a répondu le 04/07/2025 09:36 AM

We're glad to hear that we’ve earned the title of “only place” for your auto needs! 🚗✨ Reliable, trustworthy, and reasonably priced – that’s our unofficial motto (right between “We Fix It Right” and “We’re Not Wizards, But We Try”). Your feedback fuels our engines, and we're committed to keeping your autos in top shape! If you ever need anything else, just give us a holler! 🛠️

Employés avec lesquels vous avez travaillé

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Bill K.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Honest Wrenches and Local Gold
B&B Auto Repair in Bremerton is the real deal. Super friendly, honest, and thorough—everything was explained clearly, and the work was done right. You can tell they’re a local shop with real character and solid values. I trust them completely.
The Team de B&B Auto Repair a répondu le 04/06/2025 09:37 AM

We're over here blushing! 😊 Your feedback really hits the nail on the head. At B&B Auto Repair, we pride ourselves on being the friendly neighborhood pros who actually care. We're glad you felt the love and transparency during your visit—it's all part of our mission! 🚗💨 We appreciate the trust you've placed in us, and we're here to keep those wheels rolling smoothly!

Employés avec lesquels vous avez travaillé

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Marta M.
Olympia, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2025
client vérifiéVérifié Client
10
Always 5 star service!
Great team!
The Team de B&B Auto Repair a répondu le 03/11/2025 09:35 AM

We're glad to hear that you think we have a great team! 👨‍🔧👩‍🔧 We must be doing something right, and we are all about that team spirit (and maybe a little grease too)! If you ever need anything else, just give us a shout. 🚗💨


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Mel G.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2025
client vérifiéVérifié Client
10
Great people to work with
Communication with Lena was excellent!!
John was very helpful and explained what their awesome mechanics found out about my 22 year old car and did their absolutely best that they could do for me.
They also came in below the estimate. I will definitely be a return customer.
The Team de B&B Auto Repair a répondu le 01/19/2025 09:36 AM

Wow, a 22-year-old car and it sounds like it’s still cruising like a champ! ?? We're glad to hear Lena and John worked their magic and kept you in the loop. Our mechanics may not be able to turn back time, but they can certainly give your ride a second wind! ? It’s always nice to hear when we can come in under budget too—saving money while keeping your car running is a win-win! Looking forward to helping keep your classic beauty on the road. Take care!

Employés avec lesquels vous avez travaillé

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Ed S.
Bremerton, WA
2001 Isuzu NPR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2024
client vérifiéVérifié Client
10
Excellent service!
Kitsap Harvest is a small non-profit trying to keep an old delivery vehicle in service to support weekly schedules. During our recent truck maintenance, B&B Auto Repair was able to troubleshoot an electrical fault, get the required parts and complete this emergent maintenance as well as other significant periodic maintenance such that there was no impact to our operations! Thank you!
The Team de B&B Auto Repair a répondu le 12/04/2024 09:34 AM

We genuinely appreciate your support of Kitsap Harvest! ?✨ It sounds like our team was able to pull a bit of automotive magic to keep that old delivery vehicle running smoothly—definitely a win for everyone involved! We love being the pit crew for such a great cause. If your truck ever starts sounding like it's singing the blues again, you know where to find us! ??

Employés avec lesquels vous avez travaillé

Client vérifié
Silverdale, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2024
client vérifiéVérifié Client
10
Best customer service I have received in Kitsap County across all industries!
Would highly recommend B&B Auto Repair! Make them your first choice!
The Team de B&B Auto Repair a répondu le 11/29/2024 09:34 AM

We appreciate your recommendation! ? It sounds like we’ve made quite the impression. We'll keep the engines running smoothly and the tools ready for the next customer. Who knew car repairs could come with such a glowing endorsement? ??

Employés avec lesquels vous avez travaillé

Client vérifié
Silverdale, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/03/2024
client vérifiéVérifié Client
7
Suspension components replaced
They restored the handling of my 1999 Dodge van by replacing front suspension components. (Included alignment.)
The Team de B&B Auto Repair a répondu le 11/04/2024 05:01 PM

We're glad to hear that your 1999 Dodge van is back on track—quite literally! ?✨ It sounds like we took your suspension from 'wobble' to 'wow'! If you ever need more adjustments or just want to chat about the glory days of 90s vans, you know where to find us. Safe travels!

Employés avec lesquels vous avez travaillé

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Tom D.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2024
client vérifiéVérifié Client
10
Repairs to Avalon
Lena and John are great.
The Team de B&B Auto Repair a répondu le 10/30/2024 03:44 PM

We appreciate the shout-out for Lena and Jon! ? They're indeed the dynamic duo around here, making sure everything runs smoother than a well-oiled engine. If they keep this up, we might need to install a fan club section in the shop! ?? Your support means a lot to us!

Employés avec lesquels vous avez travaillé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2024
client vérifiéVérifié Client
10
Happy Customer
Great service! Friendly, great communication. Will absolutely utilize again for future services!
The Team de B&B Auto Repair a répondu le 10/11/2024 10:59 AM

We’re over the moon to hear you enjoyed our service! ? Friendly faces and clear communication are our jam. It sounds like we’re a match made in mechanic heaven! ?✨ Whenever your car is in need of some TLC, just know we’ll be here, ready and waiting.

Employés avec lesquels vous avez travaillé

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Chad C.
2018 Dodge ProMaster 2500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2024
client vérifiéVérifié Client
10
Great shop that does great work
Very helpful and very patient answering all my questions. Honest and straightforward. I won’t take my rig anywhere else in kitsap county.
The Team de B&B Auto Repair a répondu le 10/04/2024 09:36 AM

We're glad to hear you found our team helpful and patient! It sounds like we’ve passed the quiz on car repairs and customer service with flying colors. ?? We pride ourselves on being honest because nobody likes surprises on their repair bill—except maybe at a birthday party! ? Thanks for trusting us with your rig, and we look forward to keeping it running smoothly!

Employés avec lesquels vous avez travaillé

PB
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Peter B.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2024
client vérifiéVérifié Client
10
Repairs
Fast and professional, the only place in bremerton I trust to do first time quality. Thank you.
The Team de B&B Auto Repair a répondu le 09/22/2024 09:35 AM

We appreciate your trust in us! ?? It's music to our ears to hear that you found our service both fast and professional. We like to think of ourselves as the pit crew of Bremerton, ready to make sure your ride is in tip-top shape. If your car ever needs more TLC, just know we're here for you!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2024
client vérifiéVérifié Client
10
Car repairs
Just great all around
The Team de B&B Auto Repair a répondu le 09/13/2024 08:07 AM

We're glad to hear you had a "great all around" experience! ? That's what we aim for—turning car troubles into smooth rides without breaking a sweat. If your vehicle ever needs some TLC (or just a friendly chat), remember we’re here to help! ?✨

Employés avec lesquels vous avez travaillé

Client vérifié
Tahuya, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/03/2024
client vérifiéVérifié Client
8
Quality service
Had multiple services performed. The service was performed properly and the vehicle feels and drives exactly as it should. Additionally, the customer service was excellent.
The Team de B&B Auto Repair a répondu le 09/05/2024 09:34 AM

We’re glad to hear that your vehicle is in tip-top shape and driving like a dream! ?✨ It’s also great to know that our customer service managed to impress—maybe we should consider adding "professional charmers" to our job descriptions! Your support means a lot to us, and we appreciate you choosing B&B Auto Repair for your services. Keep that engine purring! ?️?

Employés avec lesquels vous avez travaillé

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