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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(59 reviews)
86

JL
Jeff L.
Tacoma, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2025
client vérifiéVérifié Client
10
Electrical problem
They did a great job finding the electrical problem on my truck.
Employés avec lesquels vous avez travaillé

JH
Jim H.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2025
client vérifiéVérifié Client
10
Historically close and good
Been using them for more than 15 years. Consistently reliable
Employés avec lesquels vous avez travaillé

LC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2025
client vérifiéVérifié Client
10
Great customer service!
Very informative friendly staff lots of updates on pricing and status my vehicle with a quick turnaround.
I really appreciated the great communication.
The Team de B&B Auto Repair a répondu le 12/09/2025 09:35 AM

It's fantastic to hear that our staff hit the mark with their informative and friendly service! 🚗💨 We believe that keeping you updated on pricing and the status of your vehicle is kind of like giving a GPS update—everyone prefers to know where they stand! We’re glad to have had the chance to assist you and keep the process smooth. If only all life's problems had such quick turnarounds, right? 😊

Employés avec lesquels vous avez travaillé

Client vérifié
Port Orchard, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/19/2025
client vérifiéVérifié Client
8
Good communication - great work
Great service
The Team de B&B Auto Repair a répondu le 11/21/2025 09:37 AM

We're happy to hear you enjoyed the great service! 🛠️ Our team always aims to keep things running smoothly—like your vehicle! If there's anything we can do to bump that star count up, let us know. We're here to help!😀

Employés avec lesquels vous avez travaillé

Client vérifié
Port Orchard, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2025
client vérifiéVérifié Client
10
Excellent servicd
I couldn't recommend this auto shop more. They were fast, communicative and helped me understand the work that needed to be done on my vehicle. They have my service for life
The Team de B&B Auto Repair a répondu le 11/03/2025 09:35 AM

We're so glad to hear you had such a fantastic experience with us! 🚗✨ Fast service and clear communication is our bread and butter. We're just happy you left with a better understanding of your vehicle—who knew car talk could be so enlightening? We appreciate your trust in us, and we're here whenever you need a hand!


BM
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Bob M.
Port Townsend, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/14/2025
client vérifiéVérifié Client
8
Clutch repair
I asked B&B for a quote on a clutch repair which was around $3,000, which I agreed to. After they had the car, they told me that it needed a new Transmission Control Module (TCM) and it would cost me around $2,600. I replied that my biggest concern is that they would do the repair and it wouldn't fix the clutch problem and I would then be on the hook for the TCM replacement and then also the clutch repair, which, is exactly what happened. My total bill was around $5,700. The mechanics did a very good job and the clutch works perfectly, but I will always wonder if the TCM actually needed to be replaced. For that reason I give them a 4-star rating. I might add that Lena was very professional and nice to work with.
The Team de B&B Auto Repair a répondu le 10/16/2025 09:38 AM

Thanks for sharing your experience with us! It sounds like your clutch turned out to be quite the dramatic diva, demanding more attention than expected! 💁‍♂️ We’re glad to hear the mechanics did a fantastic job and that the clutch is now working perfectly. However, we understand your concerns regarding the TCM replacement and the total costs involved. It’s always tough when repairs lead us down a rabbit hole of unexpected expenses. We'll continue to strive for transparent communication so we can minimize those “what ifs” in the future. We appreciate your shout-out to Lena—she's indeed a gem! If you have any other questions or feedback, feel free to reach out. Safe driving! 🚗💨

Employés avec lesquels vous avez travaillé

JC
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Joshua C.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2025
client vérifiéVérifié Client
10
You have a new customer in me
Went in and had B&B trouble shoot our vehicle. Unfortunately we had some bad news and it was a lot worse then we originally expected. They have helped us out through out the process.
The Team de B&B Auto Repair a répondu le 10/08/2025 09:38 AM

We appreciate you taking the time to share your experience with us! 🚗💔 We're sorry to hear the news wasn't what you hoped for. Just remember, even in the ups and downs of car troubles, we're here to guide you through the process—kind of like GPS, but with tools instead of maps! If you need anything else or just want to chat about car stuff, don’t hesitate to reach out.

Employés avec lesquels vous avez travaillé

MB
Matthew B.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2025
client vérifiéVérifié Client
10
The only place I trust
No amount of driving a car will make me a mechanic. I may have picked up how to change a tire, how to check oil, but there’s a lot more to car maintenance, and that's why I go to B&B. I know their people know cars of all makes and models, inside and out.
The Team de B&B Auto Repair a répondu le 10/06/2025 09:36 AM

Absolutely! Cars can be as mysterious as a magic trick sometimes. 🎩✨ It’s great to hear that you trust our team with the nitty-gritty details of car maintenance! We like to think of ourselves as car whisperers, minus the capes. 🚗💨 Your confidence in our expertise means a lot to us, and we're always here to keep your ride running smoothly, whether it's checking the oil or tackling those pesky engine noises. Thanks for choosing us for your automotive adventures!


AK
Angel K.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2025
client vérifiéVérifié Client
10
Quick and painless
Had car issues over the weekend. Dropped it off Monday morning and it was repaired same day.

Highly recommend them.
The Team de B&B Auto Repair a répondu le 09/23/2025 11:20 AM

Wow, it sounds like we had a special automotive superhero moment! 🦸‍♂️ We're so glad we could swoop in and save the day with a speedy repair. Your recommendation means a lot to us—it might even earn us a special cape. 🚗✨ If your car ever needs another rescue mission, you know where to find us!


SD
Susan D.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2025
client vérifiéVérifié Client
10
Much needed work on our bus
Took our bus to B&B auto for an oil change and suspension check. We received a call from them stating that they found some issues with the suspension. The inspection was very thorough and addressed many of my concerns. Once we approved the work they quickly ordered the parts and completed the repairs in a timely manner. Their work is excellent. I will continue to take our vehicles to them without hesitation. We highly recommend them to anyone who needs high quality work at a reasonable price. Thank you B&B auto.
The Team de B&B Auto Repair a répondu le 09/10/2025 09:35 AM

We're glad to hear that your bus received the royal treatment at B&B Auto! 🚍✨ It sounds like our team really hit the nail on the head with that inspection. We're all about being thorough, so it's great to know your concerns were addressed. Timely repairs and quality work are our bread and butter (or should we say oil and grease?), so we appreciate you recognizing that. Your recommendation means the world to us! Here's to many more smooth rides ahead! 🛠️😊

Employés avec lesquels vous avez travaillé

GT
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George T.
Poulsbo, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2025
client vérifiéVérifié Client
10
Quick easy friendly prompt
Great experience, friendly service and prompt turn around.
The Team de B&B Auto Repair a répondu le 08/25/2025 09:37 AM

We're so glad to hear that you had a great experience with us! Friendly service and a quick turnaround are our specialties—it's like having your cake and eating it too, but with auto repairs! 🚗✨ We appreciate your business and hope to keep your vehicle running smoothly!

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2025
client vérifiéVérifié Client
10
Usual service on 2008 Avalon
As ALWAYS, professional, friendly, thorough office staff. Quick turn around.
The Team de B&B Auto Repair a répondu le 08/23/2025 09:38 AM

We appreciate your feedback! It sounds like our team's superhero capes are working wonders again! 🦸‍♂️✨ We're glad to hear that our staff's professionalism and friendliness made your experience smooth and speedy. If only car repairs could fix our need for more coffee, right? 🚗☕ Thanks for choosing us!

Employés avec lesquels vous avez travaillé

KT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2025
client vérifiéVérifié Client
10
Very professional, great work, done as promised!
Our vehicle broke down and from out of town. They worked us in, fixed the problem, identified another problem, fixed it too and we were back on the road! Very efficient team! If we lived in the area, they would be our go to shop! Thank you!!
The Team de B&B Auto Repair a répondu le 08/19/2025 09:36 AM

We’re happy to hear that we could get you back on the road! 🚗 It sounds like your vehicle had quite the adventure with that breakdown, but thankfully our team knows a thing or two about turning a road trip mishap into a success story. If you ever find yourself in the area again (or just need an excuse for another road trip), we’d be ready with open arms and wrenches! Safe travels! 😊

Employés avec lesquels vous avez travaillé

LS
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Larry S.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2025
client vérifiéVérifié Client
10
Great Business and people
Every time I have a problem with an old van needed for a disabled vet , Lena and Jon and rhe whole crew are so helpful and there for me to fix it up as soon as possible. I really appreciate how great they are..
The Team de B&B Auto Repair a répondu le 08/15/2025 09:39 AM

We’re happy to hear that Lena, Jon, and the rest of the crew could help get your old van back on the road! 🚐 It sounds like it’s quite the trusty sidekick for a good cause. We understand how important it is to keep things running smoothly, especially when it’s for someone who has served. If your van could talk, we bet it would sing praises about our team too! 🚀 Thank you for your support, and we’re here anytime you need us!

Employés avec lesquels vous avez travaillé

PF
Patrick F.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/13/2025
client vérifiéVérifié Client
0
200 bucks for the privilege of having my truck looked at...
To preface, I'm not certain the names of the people I talked to or worked with, but the front desk worker was female, so I'm attaching the only female name on the list, I apologize in advance if that is the wrong person.
I brought my truck in for an alignment because another shop had replaced steering parts, but thought their alignment rack was too small to fit my wheelbase.
Was told by B & B Auto that I needed a ball joint replaced as well (admittedly it had some movement, but not enough to justify replacing it, especially considering the over 2000 dollar cost they quoted me for the whole ticket).
The only work B & B Auto performed was a "Front End Inspection" (translation, they looked at my truck), no repairs, no replacements, no adjustments, all they did was look at my truck, and they demanded 200 dollars for that privelege. When I pushed back, I got condescendingly lectured about "Well getting it on the rack and looking at things takes time, and we are gonna get paid for that"; meanwhile I'm trying to think of a SINGLE TIME in my career as a blue collar worker, or my grandfather's 30+ year career as an IBEW electrician for that matter, that either of us got to charge someone 200 dollars for the part of the job where we just LOOK AT WHATEVER IT IS AND COME UP WITH A QUOTE. With that kind of thinking, I'm surprised that B& B Auto doesn't also charge you a per minute rate to talk to them on the phone, or a hinge maintenance fee each time you open their door, or a per piece of paper fee to print out your receipt, because all of those things make about as much sense as charging someone for a quote!
This will be the last time I give this place ANY business of ANY kind (unless of course they would like to go ahead and flip the script and pay me 200 dollars for the privilege of havint me look at their shop again to reconsider, because apparently that's how things work here), and in fact I would be more than happy to go out of my way to actively tell other people not to give them any business as well.
I don't care if I break down on their doorstep and no other shop is open that day, I will pay to have my vehicle towed elsewhere and get a hotel room until somewhere else is open, because B & B Auto in Bremerton, Washington, is a perfect example of why the everyday person is inherently distrustful of vehicle mechanics as an industry, and I wouldn't trust B & B Auto to refill my washer fluid after this experience, because I wouldn't be shocked if they tried to charge me a thousand bucks to do that and justified it by saying something like "We had to open a cap with our own fingers, and take special handling precautions like wearing safety gloves, because that is a hazardous material!"
Employés avec lesquels vous avez travaillé

PB
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Perry B.
Silverdale, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/07/2025
client vérifiéVérifié Client
8
front brake caliper sticking on 2004 Dodge Cummins 2500 2 wheel drive
I've had work done before by B&B and knew they would be relatively expensive, but worth it. However, it was about twice as expensive as I was expecting. They almost insisted on higher quality parts (expensive) than stock parts, which, in reality, was a good recommendation since I have a 9.5' camper on the truck and tow an 18' boat. I went with their recommendation. So far so good but I've only drive 10 miles since the work was done. Time will tell. I also had my ideas of what I wanted done to insure I got the repair I wanted, things like; type of brake fluid to use, flushing the entire brake system, etc. Everything "extra" I wanted done was already part of their plan for the repair.
The Team de B&B Auto Repair a répondu le 08/09/2025 09:39 AM

Hey there! 🚗Thanks for sharing your experience with us. We totally understand that price can sometimes catch you off guard! It sounds like you got the royal treatment with our recommendations for parts—better to invest now and save some potential heartache later when towing your treasures. 🎣We’re glad to hear everything aligns with your high standards and your repair needs. Hopefully, the miles ahead continue to treat you well! As you keep cruising, keep us posted on how things are holding up. Here's to happy towing! 🛻✨

Employés avec lesquels vous avez travaillé

TS
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Tom & Ramona S.
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Comprehensive Timely Service
The batteries on my 1996 F250 7.3 died. Added to the frustration was the need to get it road-checked for a trip to California. Being new to the Bremerton area, I had no previous experience with the truck servicing shops in the area. After AAA got me on the road again, B&B was able to quickly replace the batteries and do a comprehensive inspection to assess its road readiness for an extended trip. Lena and Jon were great at getting the truck serviced.
The Team de B&B Auto Repair a répondu le 08/07/2025 09:38 AM

We're so glad to hear that you found us just in time to give your trusty 1996 F250 a little boost! ⚡️ It's always a bit of a dilemma when the batteries decide to take an unexpected vacation, right? Lena and Jon are indeed rock stars, and we'll make sure they know their efforts helped get your truck ready for the long journey ahead. Safe travels to California! 🚚💨 If you need any more truck TLC or advice on road trip snacks, you know where to find us!

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Professional, Trustworthy, & Quick!
I gave up going to the dealership. Every oil change seemed to turn into an upsell of unnecessary services. With B&B, I get the reassurance that my vehicle is well maintained and when services are needed, the price is reasonable and the work is done right the first time. Plus, everyone is always friendly!
The Team de B&B Auto Repair a répondu le 08/07/2025 09:38 AM

We're glad to hear that we've earned your trust! 🚗✨ It sounds like you've found a little oasis from the upsell desert of dealer services. We always aim to keep things straightforward and friendly—because your car deserves the best and a dash of good humor too! If you ever find those oil change fairies at your side, just let us know! 😊

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Professional and efficient
The staff is courteous, informative, kind, and speedy. I needed an unexpected repair, they got me in and out quicker than others in town said they could & the cost was minimal.
The Team de B&B Auto Repair a répondu le 08/07/2025 09:38 AM

We’re so glad to hear that our team nailed it! 🚗💨 It sounds like we were able to put a turbo boost on your unexpected repair. We strive to provide courteous and speedy service, so we’re over the moon that you felt informed and taken care of. Here’s to quick fixes and small bills—who doesn’t love that combo? 😄 If you ever need us again, we’ll be ready with our tools and charm!

Employés avec lesquels vous avez travaillé

Client vérifié
Bremerton, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2025
client vérifiéVérifié Client
10
Stellar service!
Great folks, great service!
The Team de B&B Auto Repair a répondu le 07/11/2025 09:44 AM

We appreciate you taking the time to share your experience! 😊 We're glad you found our team to be as great as we think they are. At B&B Auto Repair, we like to think of ourselves as the friendly pit crew for your vehicle. If your car ever needs some attention, you know where to find us! 🛠️

Employés avec lesquels vous avez travaillé
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