KRISTINA M MIRANDA

Ken Garff Hyundai Surprise

Évaluation globale

5,0

(273 reviews)

87

Critiques de KRISTINA M MIRANDA

Client vérifié

Surprise, AZ

2013 Hyundai Elantra

02/05/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Helpful

Staff were excellent at keeping me informed throughout the maintenance and were able to save me money.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/08/2022 10:49 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Goodyear, AZ

2013 Hyundai Tucson

ReScore Avis™

02/02/2022

Vérifié Client

10

Catégorie : Service

Excellent

After discussing with the Service Manager, Victor, I provided a solution to the situation.

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Goodyear, AZ

2013 Hyundai Tucson

ReScore Avis™

02/02/2022

Vérifié Client

10

Catégorie : Service

Excellent

After discussing with the Service Manager, Victor, I provided a solution to the situation.

Avis original

02/01/2022

Type de service : Maintenance

9

Catégorie : Service

Phone scheduling of warranty item was not processed

When I got to the dealership the service advisor reported that the call center failed to schedule the warranty item correctly with appointment drop off time. I now need to reschedule and fine another ride at a later date.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/02/2022 07:20 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

El Mirage, AZ

2020 Hyundai Accent

02/01/2022

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

great

Always enjoy getting my services done here. helpful, kind staff every visit

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/02/2022 07:19 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Youngtown, AZ

2019 Hyundai Santa Fe

02/01/2022

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Service Dept

Service is good.
Service representative Kristina is fabulous!!
Call center for appointments needs improving.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/02/2022 07:17 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

RK

Rich K.

Surprise, AZ

2018 Hyundai Tucson

01/31/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Excellent customer service

My visit was for a recall at no cost. The staff was excellent. I was able to schedule my appointment at a time convenient for me without a long wait. The staff was friendly and helpful during my vehicle drop off. I was kept apprised of my vehicle's progress and completion via text messages. Pickup was quick and easy. Even though it was just a recall, they cleaned my vehicle, which we really didn't expect. Kudos!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/02/2022 07:14 AM

Hi Rich,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

RH

Rhea H.

Surprise, AZ

2022 Hyundai Palisade

01/29/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

.

.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/31/2022 02:22 PM

Hi Rhea,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

SS

Samantha S.

Surprise, AZ

2011 Hyundai Sonata

01/28/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Awesome Customer Service Kristina!

As always Kristina gives us exceptional service. She addressed all of our concerns, and told us about a promotion which saved us money on our services. Awesome customer service!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/31/2022 02:20 PM

Hi Samantha,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

DE

Dennis E.

Waddell, AZ

2018 Hyundai Santa Fe

01/28/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Kristina is the best!!!!!

Kristina was highly professional, very friendly, and very attentive to my vehicle needs. I switched to Ken Graffiti because Earnhardt Hyundai in Avondale lost my business because of poor service and a very rude employee

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/31/2022 02:19 PM

Hi Dennis,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

JC

James C.

Buckeye, AZ

2018 Hyundai Tucson

01/28/2022

Type de service : Maintenance

Vérifié Client

8

Catégorie : Service

Great service team.

Employees friendly and performed service as expected.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/28/2022 01:09 PM

Hi James,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

MW

Marcus W.

Phoenix, AZ

2016 Hyundai Tucson

01/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Another Pleasant Experience

Kristina was a delight to work with! Made getting my vehicle serviced and scheduling my next appointment smooth and time efficient

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/26/2022 06:19 AM

Hi Marcus,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Tolleson, AZ

2011 Hyundai Genesis

01/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service

The personnel at Ken Garff Hyundai are professional and great to work with

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/26/2022 06:18 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

JH

John H.

Litchfield Park, AZ

2017 Hyundai Elantra

01/25/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Excellent Service!

I got a great deal on oil changes and tire rotations, and Kristina is always an amazing service advisor! Thank you!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/26/2022 06:18 AM

Hi John,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

SM

Stephen M.

Sun City, AZ

2020 Hyundai Santa Fe

01/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Excellent service

It’s always a pleasure to go to Ken Garff for my service

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/25/2022 03:04 PM

Hi Stephen

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

KS

Kay S.

Waddell, AZ

2019 Hyundai Kona

ReScore Avis™

01/24/2022

Vérifié Client

10

Catégorie : Service

Profession and efficient

Kristina was extremely efficient, pleasant, helpful and so nice to work with

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

KS

Kay S.

Waddell, AZ

2019 Hyundai Kona

ReScore Avis™

01/24/2022

Vérifié Client

10

Catégorie : Service

Profession and efficient

Kristina was extremely efficient, pleasant, helpful and so nice to work with

Avis original

01/24/2022

Type de service : Repair

9

Catégorie : Service

Time

Kristina was exceptional…my only complaint was the 4 hr wait when I was the first appmt of the day

KRISTINA M. de Ken Garff Hyundai Surprise a répondu le 01/24/2022 03:45 PM

SEPERATE EMAIL SENT

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

RS

Roger S.

Surprise, AZ

2021 Hyundai Palisade

01/24/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Excellent Service Experience

Service was done on time and as requested. The service department is the best Hyundai Dealer Service group I have had to deal with. We have a 2012, 2014 and 2021 Hyundai's, the first two have been to three different service departments before we moved to Arizona and Ken Garff is the best of the best for us.

Roger

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/25/2022 03:01 PM

Hi Roger,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

RZ

Richard Z.

Surprise, AZ

2021 Hyundai Kona

01/24/2022

Type de service : Maintenance

Vérifié Client

8

Catégorie : Service

Routine Oil Change

Nice folks to deal with. Took several hours to complete.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/24/2022 08:32 AM

Hi Richard,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Surprise, AZ

2020 Hyundai Accent

ReScore Avis™

01/22/2022

Vérifié Client

10

Catégorie : Service

Good service

Good service

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

Client vérifié

Waddell, AZ

2021 Hyundai Sonata

01/21/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great place

Great place. Fast service and friendly staff

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 01/24/2022 08:34 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Employés avec lesquels vous avez travaillé

KRISTINA M MIRANDA

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