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SureCritic / Concessionnaire Hyundai / Lee Johnson Hyundai of Everett / James Woll
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James Woll

Service Advisor
Lee Johnson Hyundai of Everett
James is one of the originals, having been at the dealership since 2017. From drop off to pick up, you are in the best of hands with James. And if you feel your vehicle's repair is a mystery, James is a big Scooby Doo fan, so you know it'll be solved!
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(984 reviews)
84

Critiques de James Woll

JN
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JESSICA N.
Lake Stevens, WA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
10
Catégorie : Service
Always Fantastic Service!
We bought and continue to service our Palisade at Hyundai of Everett. Exceptional service as always. Also, massive facility upgrade! We look forward to working with this team for many more years to come! Thank you!
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James Woll
Service Advisor
BM
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BARUCH M.
Everett, WA
2022 Hyundai IONIQ 5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2024
client vérifiéVérifié Client
9
Catégorie : Service
All you should expect
The new facility is comfortable, service is efficient, quick and thorough, staff are matter of fact, business like.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 08/21/2024 01:04 PM

Thank you for your glowing review, Baruch! We're delighted to hear that you enjoyed our new comfortable facility and efficient, thorough service. Our staff takes pride in being business-like while ensuring that you have an excellent experience. We appreciate your feedback and look forward to welcoming you back in the future.

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James Woll
Service Advisor
Client vérifié
Lake Stevens, WA
2022 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/06/2024
client vérifiéVérifié Client
10
Catégorie : Service
Awesome as always!
Service at Lee Johnson is always top-notch. They don't raise the bar - they ARE the bar!
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 08/06/2024 03:57 PM

We're grateful for your kind words! It's great to know that we're hitting the mark with our service. We aim to be the standard, not just raise it! Thank you for your continued support, and we look forward to impressing you again in the future!

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James Woll
Service Advisor
Client vérifié
Everett, WA
2018 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/14/2024
client vérifiéVérifié Client
9
Catégorie : Service
Everything is well Except
They did not Perform Tire Rotation on Oil Change or at 5000 miles.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 05/15/2024 02:45 PM

We apologize if there was any oversight with your recent service visit. Tire rotation is an important part of maintenance, and we regret if it was missed. Please feel free to reach out to our service team so we can ensure this is taken care of for you. Your feedback is valuable, and we appreciate the opportunity to make it right.

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James Woll
Service Advisor
SR
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SANDRA R.
Marysville, WA
2021 Hyundai Tucson
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/26/2023
client vérifiéVérifié Client
6
Catégorie : Service
oil change
was really fast, not a long wait time, and of course the free carwash is always nice too.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 12/27/2023 09:31 AM

Thank you for the review Sandra!  We are glad you enjoyed the free car wash and we were able to get you in and out quickly!!  Happy New Year!!!

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James Woll
Service Advisor
RP
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ROBERT P.
Marysville, WA
2023 SONATA HEV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/28/2023
client vérifiéVérifié Client
0
Catégorie : Service
extremely poor customer service
After buying my car here it did not work right out of the dealership. After a few month of hearing that its Bluelinks issue and not us (dealership) it turns out it was a hardware issue. However 10 weeks later after replacing the media console it still doesn't work. Finding help or receiving any communications from the dealership, bluelink or Hyundai direct is elusive and near impossible. This speaks to a overall process problem that truly appears they care little about you after you paid for the car. I love their product but beware if you have any issues at all because you will need a miracle to get help. My car is 4 months old and still does not work as it was advertised. Hyundai direct has not once contacted me in this 4 months even though I logged several written requests for help.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 07/28/2023 05:11 PM

Thank you for your review Robert. Our service manager (also named Robert) reached out and left a voicemail to follow up and see what we can do to resolve your concerns.  Thank you for your patience as we have been working through staffing challenges and also working to improve our facility to better enhance our ability to provide a quality experience that best represents the Lee Johnson Auto Family values!

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James Woll
Service Advisor
Client vérifié
Monroe, WA
2020 ELANTRA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
2020 Hyundai Engine Replaced
GREAT CUSTOMER SERVICE!! New Engine completed, replaced within the week!!!!! Loaner car given claim placed and accepted!!!
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 07/27/2023 05:24 PM

Thank you for your 5 star review and kind words!!

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James Woll
Service Advisor
JA
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JAMES A.
Everett, WA
2020 TUCSON
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great and professional customer support.
Detailed information about service for my vehicles was passed along. No pressure and excellent service.
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James Woll
Service Advisor
MH
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MICHAEL H.
Woodinville, WA
2022 TUCSON
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Brought my Tucson in for a service visit and the technician was on the ball. Very friendly and professional. Told me everything that was done and had me out the door in about 45 minutes.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 12/07/2022 08:07 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

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James Woll
Service Advisor
SF
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SALVADOR F.
Marysville, WA
2023 ELANTRA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Repair
My radiator was pierced and was completely restored to full function.
RANDY J., General Manager de Lee Johnson Hyundai of Everett a répondu le 10/21/2022 02:49 PM

Thank you for your 5 star review Salvador!!

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James Woll
Service Advisor
MH
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MATTHEW H.
Bothell, WA
2015 SONATA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service as always!
James was awesome as usual. Was able to squeeze my car in, due to the circumstance. Kept great communication, providing impeccable service throughout the entire process.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 08/08/2022 08:34 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 08/08/2022 08:34 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
Client vérifié
Snohomish, WA
2005 SANTA FE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service as always
James and the service team are always so helpful and kind, Great service and work always!
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 08/08/2022 08:35 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
Client vérifié
Everett, WA
2009 ACCENT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2022
client vérifiéVérifié Client
7
Catégorie : Service
Return Customer
Been going here for a while. Have no reason to go anywhere else. Friendly, informational service.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 08/08/2022 08:36 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
Client vérifié
Bellevue, WA
2009 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service at Hyundai of Everett
In 2009 I bought my car at Hyundai of Everett. I have always taken my car there to be serviced even though it is quite a distance away from where I live. I do this because their service is fantastic. The staff is knowledgeable and friendly.
ERIC M R. de Lee Johnson Hyundai of Everett a répondu le 03/30/2022 05:56 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
DR
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Donald R.
Mukilteo, WA
2011 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Oil change and tire rotation
we had an issue but we worked through it thanks
Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
DR
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Donald R.
Mukilteo, WA
2011 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Oil change and tire rotation
we had an issue but we worked through it thanks
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/11/2022
Type de service : Maintenance
7
Catégorie : Service
Rotating tires
My tires are brand new never been rotated.
I asked for them to be rotated.
mechanic decided not to rotate them because he put the best ones on the front.
I mark the tires with white paint to make sure they got rotated. This is happened before all my other vehicles.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 03/14/2022 12:48 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 03/17/2022 04:14 PM

Thank you, Don... 

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
NN
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Nghia N.
Marysville, WA
2022 Hyundai Tucson Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Tucson Hybrid Limited 2022
Got our new car with good service.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 03/10/2022 07:12 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
CR
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Carol R.
Seattle, WA
2011 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Services
Always great service. Have purchased 2 cares from Everett dealership, last. One in 2011. Have recommended to several friends. Highly recommend Everett dealership
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 02/28/2022 07:46 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 02/28/2022 07:46 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

 

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
TN
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Tammy N.
Monroe, WA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Lee johnson hyundai
We always have exceptional service at lee johnson will never go anywhere else...
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 02/23/2022 06:59 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.


Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 02/23/2022 07:00 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
Client vérifié
Renton, WA
2011 Hyundai Elantra Touring
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service!
Prompt, honest and always professional. I’m willing to drive from Renton for such great service.
CLIFFORD H., Parts and Service Director de Lee Johnson Hyundai of Everett a répondu le 02/17/2022 08:59 AM

Thank you for taking the time to tell us about your experience at GENESIS AND HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.



Thank you for your business. Looking forward to see you again!

 

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Genesis Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

 

Employés avec lesquels vous avez travaillé
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James Woll
Service Advisor
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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