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JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(297 reviews)
86

Critiques de JUSTIN SPURLOCK

Client vérifié
Jacksonville, FL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quality customer service
Excellent
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/15/2019 12:19 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
PI
gravatar
Paul I.
St. Augustine, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Five Stars
Fast, courteous service. Friendly and honest is how I feel this dealership and the service department to be.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/15/2019 10:06 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
Client vérifié
Ponte Vedra, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/10/2019 05:50 AM


 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
MS
gravatar
Michael S.
Clintwood, VA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service as usual
As always, we received excellent service during our last visit. Very helpful and friendly staff that treat you like family. It is a pleasure and never a problem at your dealership. Thanks.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/04/2019 06:58 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
GM
gravatar
Gary M.
Saint Augustine, FL
2016 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service for 2016 Genesis Coupe
Always excellent. Quality of the work is fantastic. Service rep always explains what's required and why. Easy to drop off the car with a loaner if needed. Can't say enough about the great work of this service department.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/02/2019 11:50 AM


 We greatly appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
CC
gravatar
Carol C.
Jacksonville, FL
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First oil change
I was early for my appointment. I was greeted by the first attendent, who was very nice. She was the one I passed my car off to. I was directed into the waiting room, and informed about coffee etc. My experience was a positive one.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 04/01/2019 02:28 PM


 We appreciate you taking the time to share your service experience with and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
JV
gravatar
Joseph V.
Palm Coast, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excelent Service Department
Every time I bring my car in for Servicing
experience is always pleasant and professional.
I would also like to give a shout out to the
People who wash the cars. I have never received
my car back without an excellent wash.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/26/2019 01:47 PM


 We thank you for taking the time to share your service experience with us and the kind words for our detail car washers. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
Client vérifié
Saint Augustine, FL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Timely & Thorough
Provided estimated time and they performed
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/25/2019 12:45 PM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
RN
gravatar
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/20/2019
client vérifiéVérifié Client
Catégorie : Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommandé
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
SG
gravatar
Sallie G.
Palm Coast, FL
2014 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great team!
Very friendly and efficient staff.
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 03/20/2019 05:34 AM

Thank you for sharing your service experience with us and 
will take note about more seating outside 
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
The service was done quickly
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 03/19/2019 04:37 AM

Thank for sharing your service experience with us and
for the 5 star rating
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RN
gravatar
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/20/2019
client vérifiéVérifié Client
Catégorie : Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/18/2019
Type de service : Maintenance
Catégorie : Service
Bait and Switch or limited knowledge and bad info?
I've always liked this dealership until my recent experience. I was told over the phone that my problem would be covered at no charge and drove two hours round trip only to find it would run me $400. to install a $3.00 defective part.
Non recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 03/20/2019 12:30 PM

Thank you for letting us know and Justin will be 
following  up with you on this repair.
Sorry for the inconvienced this issue  has caused you
CHERYL B. de Hyundai of St. Augustine a répondu le 03/20/2019 12:32 PM

 Thank you for the feed back and Justin has asked to have the survey sent back to you for a rescore, thank you

Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
KS
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Kim S.
Palatka, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly Staff
This was my first visit to this dealership and I feel it was spot on with customer care! Justin the service advisor was very pleasant to deal with and my car was nicely vacuumed and washed when it was returned to me.
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 03/18/2019 05:39 AM

Thank you for sharing your service experience with us and 
for the 5 star rating 
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
AE
gravatar
Annette E.
Palm Coast, FL
2013 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/15/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
NEEDED HELP
NEEDED ASSISTANCE WITH AN AFTER MARKET PART AND WAS NOT GIVEN HELP
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 03/18/2019 06:46 AM

Thank you for sharing you service experience with us
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
TC
gravatar
Thomas C.
Palm Coast, FL
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellance
In service ,response, timeliness, cost and courtesy.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/13/2019 01:04 PM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
RR
gravatar
Ronald R.
St. Augustine, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everybody is well trained to take care of our needs.
Just a rock solid company to do business with!!!!!!!!!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/12/2019 06:01 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
IN
gravatar
Ingeborg N.
St. Augustine, FL
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
see below
Provides consistently excellent customer service and quick turnaround with good communication. Employees are friendly and address me by my name.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/11/2019 06:18 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
BJ
gravatar
Barbara J.
Ponte Vedra, FL
2017 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine Oil Change
Acceptable
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/07/2019 06:00 AM


 We thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
BW
gravatar
Benjamin W.
Jacksonville, FL
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
The staff was super clear and accommodating
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/07/2019 05:59 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
MS
gravatar
Micheal S.
Palm Coast, FL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
Previous review was best service ever.
New review unchanged.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 03/04/2019 05:40 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
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