JAMES POWERS

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response, Robert! We appreciate your business and feedback :)

Thank you for your response, Amy! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response, Sue! We appreciate your business and feedback :)

Thank you for your response, Elias! We appreciate your business and feedback :)

Thank you for your response, Oksana! We appreciate your business and feedback :) We totally apologize for what transpired last visit, that was not our intention. We should have been more clear with our communication and this probably would have been avoided. There was some disconnect from the technician to the advisor then to you and we need to improve and make sure those disconnects don't happen again. We have voiced this issue with the staff and hope this doesn't happen again but we still do apologize that it happened to you in the first place. You have been coming to our service department for a long time and we do value you as a customer. I unfortunately cannot undo whats been done but I can offer a $100 store credit good towards any future services with no expiration date to show we do want you to return and we do value you as a customer for all these years. I am happy Jay took care of you for the refund and bill correction. We hope you give us another opportunity in the future and we hope to do better by you if given that opportunity. Please don't hesitate to reach out if we can assist you further, we are here for you!

Thank you for your rescore Oksana! We hope to see you again soon and thank you for talking to me and giving us another opportunity.

Thank you for your response, Chandra! We appreciate your business and feedback :)

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Thank you for your response, Robert! We appreciate your business and feedback :)

Thank you for your response, Lori! We appreciate your business and feedback :) wonderful to hear thanks so much! Hope all is well :)

Thank you for your response, Jay! We appreciate your business and feedback :)

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Thank you for your response, Patrick! We appreciate your business and feedback :)

Thank you for your response, Scott! We appreciate your business and feedback :)