JH

JOSE HERNANDEZ

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(143 reviews)
40

RF
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Ronald F.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer Service
The Customer Service was great!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Ronald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MB
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Marilyn B.
Forest Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
The customer service representative was very friendly and professional. Excellent Service!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:44 PM

 We appreciate your positive feedback about our business and employees Marliyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CW
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Cynthia W.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Maintenance
Robert, my service advisor from Pohanka Hyundai, was exceptional. His customer service & thoroughness left me feeling assured I was in good hands for my 60,000 mile service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:39 PM

 We appreciate your AMAZING feedback about our business and employees Cynthia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DW
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Dominique W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Na
Na
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:10 PM

Thank you for your review and for choosing Pohanka for your service Dominique. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SJ
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Stephanie J.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car Repair
Great service!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/27/2019 03:33 PM

 We appreciate your kind feedback about our business Stephanie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TW
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Tamika W.
Capitol Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Why 4 stars...
The service is fine, they do what they are paid to and I always appreciate the free car wash. My 4 star rating is merely for the fact that this location doesn't have more experienced repair staff in on the weekends and they are no longer open on Sundays...so for my repair, I dropped the car off early on Saturday morning (because driving it more would have worsened the issue), it was looked at first thing Monday morning and it was completed Tuesday afternoon...and I think the 36 hours from when the repair started until it was completed was totally reasonable. Had there been an experienced repair person there on the weekend, maybe I could have had my car back before the workweek began.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/27/2019 03:32 PM

Thank you for your feedback Tamika. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MJ
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Marcella J.
Fort Washington, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Although I didn't have an appointment and came in after 5pm, they accepted me and did my 50,000 mile service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/26/2019 03:17 PM

Thank you for your review and for choosing Pohanka for your service Marcella. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service and Car Service Support
Very professional group of people which makes the service visit pleasant. The quality of the service to my vehicle is excellent as well.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/20/2019 02:26 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Excellent Service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/19/2019 03:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
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Keith M.
Upper Marlboro, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Defects
The 2011 sonata has had every defect and recall.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/05/2019 03:08 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DL
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Donna L.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
D. Y. L
The service writer Mr. Bishop was great.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/05/2019 03:06 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DD
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Darrell D.
Crofton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent!
Sean did a great job!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/02/2019 10:05 AM

 We appreciate your positive feedback about our business Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Waited too long
I wait 4 also 5 hours (7:30am-11:45am) on Saturday to get my front breaks replaced. I was barely informed on the status of my car, hours later I was told they were finally working on my car another hour goes by no current update, I had to find the sells rep to ask how much longer it would be he told 15-20 min when in reality it 30-45 min. Once my car was done he told me the only had 2 people working on breaks on saturdays.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/28/2019 02:21 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/28/2019 03:22 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. If there is anything more that we can do for you as a valued client, to brighten your outlook on your service visit with us, please let me know. Please let us know if we resolved your concern and thank you for being a part of the Pohanka Family!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SW
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Shirley W.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
THE PEOPLE, THE SERVICE, THE WILLINGNESS TO ENGAGE CUSTOMERS, ASKING IF THEY COULD HELP
THE PEOPLE, THE SERVICE THE BEST
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2019 03:40 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Shirley. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Above and Beyond
The crew went above and beyond to help me with an oil leak problem. I really appreciate the work they did.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2019 03:39 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendliness of Staff
The staff at Pohanka Hyundai are courtesy and provided assistance to me with all my car maintenance needs. Mechanic was very efficient in getting my car serviced and the service advisor kept in constant communication in regards to the status.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/14/2019 03:26 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/13/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Ok service
They got the job done eventually
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/14/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DT
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Dalphnie T.
Aberdeen, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Dalphnie
Shawn was a great help
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/13/2019 02:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TC
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Tamisha C.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I was greeted by John and he was real professional. He kept me updated on the service needs of my car. I even had a minor issue and he told me to bring the car back for reassurance.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/01/2019 03:15 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CC
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Charlene C.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly professional staff and great service
I never had a bad experience getting service the Staff is always friendly and professional. And get me out in a timely fashion
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/26/2019 03:43 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.