JO

JAVIER OLIVARES

Puente Hills Hyundai

Évaluation globale

4,6

(176 reviews)

0

Critiques de JAVIER OLIVARES

CT

Cinelle T.

Chino, CA

2012 Hyundai Elantra

01/26/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

bad customer rep

steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

IV

Isaiah V.

San Dimas, CA

2013 Hyundai Sonata

01/25/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly

Great service in a timely matter

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/25/2018 02:37 PM

Hi Isaiah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

Client vérifié

Rowland Heights, CA

2013 Hyundai Sonata

01/24/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Good

Very nice servicing !!!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/24/2018 02:56 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that our service department provide you good service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

CB

Carmen B.

Pico Rivera, CA

2014 Hyundai Sonata

01/19/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

service specialist/javer

I love the way Hundaii treats me as a customer
.A special shout out to javer the service specialist.he is awesome

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/20/2018 08:08 AM

Hi Camen,
Thank you for the 5-star review.
We are happy to hear that Javer provided awesome customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

Client vérifié

Walnut, CA

2012 Hyundai Elantra

01/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Engine light service

The service was very good. Wouldn’t recommend Hyundai brand to anyone. My engine light has gone on every few months. Currently I just have 55,000 miles. I bought a new car so I wouldn’t have to worry. But the Puente Hills Hyundai has good service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/16/2018 07:59 AM

Hi,
Thank you for 5 star survey despite issue previously.
Happy New Year!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

JR

Jonathan R.

West Covina, CA

2011 Hyundai Elantra

01/05/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Schedule Appointment for Hyundai Elantra 2011

Immediately attended upon arrival at the shop for schedule services. Job completed as promised. Services Advisor courteous & well mannered, nice guy.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/06/2018 08:26 AM

Hi Jonathan,
We are happy to hear that we provided you completed service.
Happy New Year!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

Client vérifié

Palm Springs, CA

2016 Hyundai Sonata Hyb

01/04/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Very polite advisors, great service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/04/2018 07:44 AM

Hi,
Thank you for 5 star survey with kind words to Ricky.
Happy New Year!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

LM

Lucy M.

Ontario, CA

2013 Hyundai Sonata

01/01/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

A+ customer service

Corinna n javier
Were outstanding

Its great to be able to get A+ customer service

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/01/2018 08:37 PM

Hi Lucy,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that Corina provided A+ customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

SC

Steven C.

Chino, CA

2016 Hyundai Veloster

12/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

friendly and honorable service adviser

love the way he tread customer.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/29/2017 11:44 AM

Hi Steven,
Thank you for 5 star survey with nice comment about Sean.
Happy New year!

Employés avec lesquels vous avez travaillé

Service Director

JAVIER OLIVARES

SH

Steven H.

Chino, CA

2017 Hyundai Santa Fe S

12/19/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

no thanks

Not anymore

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employés avec lesquels vous avez travaillé

Service Director

JAVIER OLIVARES

ML

Maisie L.

La Habra, CA

2014 Hyundai Sonata

12/19/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Good service.

Would be better with more agents and cut the wait time.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/19/2017 12:31 PM

Hi Maisie,
Thank you for 5 star review and we will reflect your advice.
Happy Holidays!

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

Client vérifié

Hacienda Heights, CA

2014 Hyundai Elantra

ReScore Avis™

11/22/2017

Vérifié Client

Catégorie : Service

Resolved

The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!

Recommandé

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

DA

Donna A.

West Covina, CA

2015 Hyundai Sonata Hyb

11/21/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

the People

Customer Service is always there to help out every time of come in

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/22/2017 08:33 AM

Hi Donna,
We are happy to hear that you received good customer service from our service deaprtment.
Thank you for 5 star survey.

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

PA

Paula A.

Pico Rivera, CA

2018 Hyundai Sonata

11/13/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer service

There all friendly and helpful.

Recommandé

Employés avec lesquels vous avez travaillé

Service Director

JAVIER OLIVARES

JM

Joanne M.

Rowland Heights, CA

2015 Hyundai Elantra

11/13/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent service!!!

Puente Hills Hyundai never fails to exceed my expectations. They are quick to attend to me and pays attention to what is needed for my car. I recently went in to change 1 tire due to a bubbling on the tire, and they pointed out the other tire that needed to be changed as well because both front tires were too bald already. I also need alignment. Overall, I got both tires changed alignment, free car wash, radio recall fixed, cabin filter recall fixed, and I was able to pick it up on the time I was promised. I am extremely pleased with the service, price, and treatment PH Hyundai provided. Thanks to Javier, Rick, and the young man who took care my car. You guys are awesome!!!

Recommandé

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

BB

Bruce B.

Brea, CA

2011 Hyundai Sonata

11/10/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly service, nice facility

Friendly service, nice facility

Recommandé

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

Client vérifié

Hacienda Heights, CA

2014 Hyundai Elantra

ReScore Avis™

11/22/2017

Vérifié Client

Catégorie : Service

Resolved

The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!

Recommandé

Avis original

11/09/2017

Type de service : Maintenance

Catégorie : Service

Nov 2017 Maintenance

I was not told the results of my vehicle maintenance and inspection. Upon reading the receipt, it said I needed my windshield wipers replaced. I bought them and had them replaced by this dealership April 2017. So I know that to not be true. The next day after having this maintenance done, my car would not start. AAA told me my battery needed to be replaced. This should have been caught during the maintenance inspection. My battery did not go from “acceptable” to dead in one day.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/09/2017 01:05 PM

Hi,

Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

KS

Kyung S.

2015 Hyundai Santa Fe S

11/06/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Very kindness

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/07/2017 07:39 AM

Hi Kyung,
Thank you for 5 star review.
We appreciate business.
I will pass your kind words to Sean.

Employés avec lesquels vous avez travaillé

Service Director

JAVIER OLIVARES

Client vérifié

Ontario, CA

2015 Hyundai Veloster

11/04/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Terrible service

Terrible customer service. ( Service Department)

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/04/2017 08:11 AM

Hi Miguel,
Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I never heard this comment from the customers,your comment will be helpful to improve our service for future never knew before.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

LH

Lourdes H.

Whittier, CA

2006 Hyundai Santa Fe

11/03/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

L. Hale

Xaver is the best service rep. I will continue to go there as long as he is there. He is always pleasant and helpful.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 11/04/2017 08:15 AM

Hi Lourdes,
We are pleasure to hear that Javer provided the best service to you.
Thank you for 5 star survey.

Employés avec lesquels vous avez travaillé

JAVIER OLIVARES

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