JM

JOHN MEYER

St. Charles Hyundai

Évaluation globale

4,7

(142 reviews)

61

Critiques de JOHN MEYER

Client vérifié

Swansea, IL

2020 Hyundai Tucson

ReScore Avis™

03/29/2022

Vérifié Client

5

Catégorie : Service

Rescore!!

I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!

Employés avec lesquels vous avez travaillé

LB

Lisa B.

O Fallon, MO

2020 Hyundai Kona

03/22/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Amazing customer service

I had an emergency and needed to drop off my car. I am in the middle of moving. The person that checked me in let me know that I would have to wait and that you do not offer loaner cars. He also said it would be at least 3 hours. I had already had a rough day and hearing that was very upsetting to me. The young man seem to have very little experience dealing with customers and he definitely had no compassion for my situation. I believe at one point I said just do whatever you need to do I just need my car fixed. He looked at me and said well then it’ll be 159 for a diagnostic check. I looked at him and said my car is less than two years old with very little mileage. This is also the fourth car I’ve bought from this dealership and didn’t appreciate how he was dealing with me. I told him I needed a manager right away. That’s when he called over Brad. I was relieved to see him as I have worked with him before. He was very apologetic and understanding. I explained my situation and I also told him that the young man prior to me wanted to charge me for a diagnostic check and then he had also informed me that the mechanics were all at lunch. Brad said give me a minute let me go see what I can do. He came back he said he was gonna get me in right away he had spoke to the service manager. About an hour later Brad came back out to keep me informed as to what was going on. He also apologized again for how I was treated earlier. He said the young man I was dealing with was fairly new and he did talk to him about how to do things a little different. Brad recognized me from coming in over the years and it was nice to have a friendly face. The repair itself took close to 2 1/2 hours. The huge difference there was Brad kept me informed along the way and I felt like I was a priority. Once my car was completed he explained that I got a new battery no charge, since it was still under warranty. I told him that I wish I was able to give him a hug that’s how excited I was to just have my car fixed so that I can continue moving. Finally I took a card of his and I told him from now on I will request him. He said if I needed anything his phone number was on there including a cell phone. He told me to call anytime. All I can say as a someone who’s been in retail management for 15 years you were lucky to have such a person working for you. Kudos to Brad.

Employés avec lesquels vous avez travaillé

Client vérifié

Swansea, IL

2020 Hyundai Tucson

ReScore Avis™

03/29/2022

Vérifié Client

5

Catégorie : Service

Rescore!!

I only did this just because Rich who was at the service desk did his best to take care of me being very limited on help. But this location will have to build my trust back in order for me to truly change my opinion on the service and reputation of this establishment. That's something I will not rescore!!!

Avis original

03/12/2022

Type de service : Maintenance

5

Catégorie : Service

Good. Cust Serv...Just need more help

Rich was nice patient and very helpful. There needs to be a lot of fine tuning and paying attention to detail when it comes to the maintenance quality on servicing vehicles. Since Covid things have slipped a lot. But overall, I think the front line team do the best they can with what they have.

RICK B. de St. Charles Hyundai a répondu le 03/29/2022 10:36 AM

Thank you for taking the time out of your day to complete this questionnaire. We highly appreciate it.

We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further

Employés avec lesquels vous avez travaillé

JP

James P.

Weldon Spring, MO

2020 Hyundai Tucson

ReScore Avis™

12/21/2021

Vérifié Client

10

Catégorie : Service

Overall good service from service writer Rick!

Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.

Employés avec lesquels vous avez travaillé

JP

James P.

Weldon Spring, MO

2020 Hyundai Tucson

ReScore Avis™

12/21/2021

Vérifié Client

10

Catégorie : Service

Overall good service from service writer Rick!

Rick has been extremely helpful with my issue with my 2020 Tucson. The problem still isn’t fixed but that’s no fault of Rick. He has been very accommodating and professional in his handling of my situation.

Avis original

12/09/2021

Type de service : Repair

7

Catégorie : Service

Average

Work was finally performed after an additional explanation of the possible symptoms by me. I pretty much had to diagnose the problem before they would work on the vehicle since the warranty wouldn’t pay for time to investigate. The repairs only lasted 3 days then reappeared.

JOSHUA H. de St. Charles Hyundai a répondu le 12/13/2021 09:07 AM

Thank you for the time on the phone today. Thank you for taking the time to fill out the survey. Your experience is very important to us. We will continue to try and give you a 5 star experience on every visit and we look forward to helping you with all of your future automotive needs.

thank you,
Rick Bertillo
Service Advisor

Employés avec lesquels vous avez travaillé

BO

Brian O.

O Fallon, MO

2012 Hyundai Sonata Hybrid

07/01/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Super

Chris expertly diagnosed the problem with my wife’s car and got it fixed. Was not an easy problem to remedy or diagnose.

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

BT

Briana T.

Saint Charles, MO

2017 Hyundai Tucson

06/18/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quick and friendly

They are always very helpful, fast, and friendly!

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

RZ

Raymond Z.

St. Louis, MO

2015 Hyundai Sonata

03/31/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

-

-

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

Client vérifié

O Fallon, IL

2020 Hyundai Sonata

12/22/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Bob does a great job, the staff when entering are very helpful as well.

Recommandé

Employés avec lesquels vous avez travaillé

Client vérifié

Saint Charles, MO

2017 Hyundai Sonata

08/15/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Hyundai Sonata warranty work

Fast and friendly

Recommandé

Brad D. de St. Charles Hyundai a répondu le 08/17/2020 03:18 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employés avec lesquels vous avez travaillé

PH

Patricia H.

O'Fallon, MO

2014 Hyundai Sonata

05/29/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fast and Friendly Service

Every time I have had my car serviced, I also received fast and friendly service.

Recommandé

TYLER R., Service Advisor de St. Charles Hyundai a répondu le 06/01/2020 10:28 AM

Thanks for the five star survey!

Employés avec lesquels vous avez travaillé

TYLER RODRIGUEZ

Service Advisor

GS

Gary S.

Lake Saint Louis, MO

2015 Hyundai Azera

05/05/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Spent Time On My Issue

My car had an unexplainable electrical problem. The Service Manager and Technician went through many possible issues and found one that could be the cause, explaining to me what to do if the issue does not get resolved.

Recommandé

TYLER R., Service Advisor de St. Charles Hyundai a répondu le 05/07/2020 04:57 AM

Thanks for the five star survey!

Employés avec lesquels vous avez travaillé

TYLER RODRIGUEZ

Service Advisor

MM

Michael M.

Maryland Heights, MO

2017 Hyundai Ioniq Hybrid

02/27/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Really like work done

Rate 5

Recommandé

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 02/28/2020 06:25 AM

Thank you for the 5 star review, we appreciate your business.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employés avec lesquels vous avez travaillé

DC

Dennis C.

Saint Peters, MO

2019 Hyundai Santa Fe

02/25/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Great unyielding service

Had a very hard to diagnosis problem, which lead to Hyundai technicians providing guidance who were also stumped. My service adviser Bob Reck provided me with a loaner car and kept me updated throughout the repair process.

Recommandé

Bob R. de St. Charles Hyundai a répondu le 02/25/2020 01:05 PM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employés avec lesquels vous avez travaillé

JN

James N.

Saint Charles, MO

2020 Hyundai Palisade

02/14/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Best Service Center I have needed.

Im 48 and purchased 5 new cars over my lifetime. This last one has had multiple minor annoyances that were driving me crazy. Each time the crew has taken me seriously and acknowledged my issue and resolved it. My car seems exactly as the manufacturer had intended it to be. Had my other brands of autos treated me this way I might have been back to them.

Recommandé

TYLER R., Service Advisor de St. Charles Hyundai a répondu le 02/17/2020 12:00 PM

Thank you for the great survey! We appreciate your business here at St. Charles Hyundai!

Employés avec lesquels vous avez travaillé

TYLER RODRIGUEZ

Service Advisor

TW

Timothy W.

Saint Charles, MO

2019 Hyundai Sonata

02/11/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

GREAT SERVICE!!!

I'm going through a rough time with cancer, they came and picked up my car and serviced it. It was a Blessing they could do this for me! Thank you so much!

Recommandé

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 02/12/2020 05:00 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employés avec lesquels vous avez travaillé

MS

Michael S.

Saint Charles, MO

2019 Hyundai Santa Fe

02/05/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Quick and easy

Went in for a recall (software update) on my Santa Fe. Drove right in, sat down and had a cup of coffee. Car was ready in an hour as promised. I like the free car wash. Good job to all at St. Charles Hyundai.

Recommandé

Brad D. de St. Charles Hyundai a répondu le 02/05/2020 12:49 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employés avec lesquels vous avez travaillé

Client vérifié

Winfield, MO

2009 Hyundai Sonata

01/17/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Aways helpful

They go above and beyond. They are honest and reasonable!

Recommandé

Brad D. de St. Charles Hyundai a répondu le 01/20/2020 05:31 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employés avec lesquels vous avez travaillé

DC

Dennis C.

Saint Peters, MO

2019 Hyundai Santa Fe

12/05/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Received a product improvement campaign , made an appointment with my Service Advisor Brad Dean, he had me in and out a quickly while I waited. Brad Dean is my go to guy when I need service.

Recommandé

Brad D. de St. Charles Hyundai a répondu le 12/09/2019 07:38 AM

Thank you for the great five star review. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employés avec lesquels vous avez travaillé

AT

Alan T.

Wentzville, MO

2018 Hyundai Santa Fe Sport

10/28/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Engine light

Check engine light flashing, had a 10 AM appointment service was completed before 11AM very satisfied.

Recommandé

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 10/29/2019 04:55 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employés avec lesquels vous avez travaillé

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