JH

JARED HENNING

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(195 reviews)
53

Client vérifié
Bridgeton, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast and easy to do.
Repair was done on time.
Recommandé
Bob R. de St. Charles Hyundai a répondu le 09/04/2018 01:50 PM

Thanks for the great review! We look forward to your next service with us. Thank you.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employés avec lesquels vous avez travaillé

TH
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Tommie H.
O Fallon, MO
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Department
Please review communication process.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 09/04/2018 02:41 PM

Thank You for the feedback about your service experience. It is still part of our process to contact customers as needed during the repair process and also when the service is completed. I appologize that there was a communication breakdown when your car was here. What you experienced is not the norm, and we look forward to your next visit so we can show you. In the meantime if you have any questions regarding your last service we are happy to address them. Thanks for your business, we appreciate it!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

CG
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Cynthia G.
Saint Charles, MO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Dept
Service was great but I was very disappointed with my car wash.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 08/16/2018 04:56 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé

MF
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Michael F.
Alton, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Experience and Future Customer.
I purchased my Elantra and my past 2 hyundai cars from another hyundai dealership in the area. When my Elantra had a mechanical issue my dealership couldnt find a issue and really showed no concern in repairing it for me. I decided to come to St. Charles Hyundai for service. From the minute i was greeted by the service advisor i could tell this dealership is on another level. They found the issue within 30 min and repaired my Elantra for me. They kept me updated while i waited in their lounge area. I will definitely bring my car here for any future needs. I will for sure come here to purchase my next Hyundai vehicle even though its farther from my residence.
St. Charles Hyundai proved to me they take care of their customers.
Recommandé
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 08/14/2018 09:50 AM

Thank you for the great feedback! I am glad we were able to repair your vehicle in a timley manor. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employés avec lesquels vous avez travaillé

TS
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Tina S.
O Fallon, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
The employees have the best customer service that I know and the waiting area is always neat and clean.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 08/16/2018 04:57 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employés avec lesquels vous avez travaillé

AE
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Arthur E.
Saint Peters, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
St. Charles Hyundai Outstanding service for your car.
Great honest evaluation.
Service on time.
Service done right the first time.
Car clean on return.
All personnel helpful, knowledgeable, and friendly.
Recommandé
Bob R. de St. Charles Hyundai a répondu le 08/11/2018 11:10 AM

Thanks for the amazing comments! We appreciate your business,and look forward to helping you again! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employés avec lesquels vous avez travaillé

NH
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Norma H.
Bridgeton, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
steering wheel problem
Very efficient and professional
Recommandé
Brad D. de St. Charles Hyundai a répondu le 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

LW
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Lawrence W.
Saint Charles, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service was wonderful
Chris Johnson did an exceptional job as my Advisor and made sure the entire team had my Sonata finished on time. Car was very thoroughly serviced.
Recommandé
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 07/11/2018 04:57 AM

Thank you for the great feedback! We appreciate your business and if there is anything thing else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employés avec lesquels vous avez travaillé

RA
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Ross A.
O Fallon, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
St Charles Hyundai
Bob Reck makes repairs easy on your vehicle. He is extremely helpful and a pleasure to work with. Most of all I trust what he tells me that is most important.
Recommandé
Bob R. de St. Charles Hyundai a répondu le 07/05/2018 05:08 AM

Thanks for the great review ! and i appreciate our long term relationship with your family !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employés avec lesquels vous avez travaillé

PF
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Patti F.
Saint Louis, MO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Keystone Cops
see previous pages
Non recommandé
Brad D. de St. Charles Hyundai a répondu le 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

Client vérifié
Saint Peters, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Summer Service Special
Went in to Hyundai for the Summer Service Special, and it surpassed my expectations. I always receive fast, convenient, and great service. Thank you Hyundai Team!
Recommandé
KYLE W., Express Service Advisor de St. Charles Hyundai a répondu le 07/07/2018 07:15 AM

Thank you so much for the positive feedbackl! We really appreciate it and will continue the good work! Thank you again. 

St Charles Hyunda Servie, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

JL
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Joseph L.
Lake Saint Louis, MO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Clean, effecient, fast and the service people are polite!
People I interacted with me through the repair cycle, however, I’m not sure problem was repaired.
Recommandé
Bob R. de St. Charles Hyundai a répondu le 06/25/2018 12:53 PM

Thank you for the positive review ! we appreciate your business ! if you have any concerns on the repair not being 100 % please let us know,we are here for you ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employés avec lesquels vous avez travaillé

DS
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David S.
O Fallon, MO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service survey
Service managers are great you pull in there is never a long wait ! They explain what is recommended and you choose what to do or not do explain service interviles go over work done note any concerns pay the cashier and away you go! Water bottles and coffee in waiting room clean and nice !
Recommandé
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 06/23/2018 05:19 AM

Thank you for the positive feedback! We hope to make your next serivce visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employés avec lesquels vous avez travaillé

JM
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Judith M.
O Fallon, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Getting Appointment
I unexpectedly had my driver side door handle break. I considered it an emergency and the service advisor was able to work me into the schedule in a relatively short time, which I greatly appreciated.
Recommandé
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai a répondu le 05/25/2018 12:52 PM

Thank you for the Great review! I am happy we were able to repair your door handle in a timely mano.! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employés avec lesquels vous avez travaillé

NL
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Nina L.
Saint Ann, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great place
I was told repairs would take 2 hours but only took a little over an hour. The servicemen always answer my questions.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

KL
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Kenneth L.
Saint Louis, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
VERY INFORMATIVE AND TIMELY SERVICE.
EASE OF SERVICE AND ALWAYS KEEPING ME INFORMED ABOUT STATUS.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 05/07/2018 02:41 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

Client vérifié
Saint Peters, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast, Reliable Service
Always provides fast and reliable service. I can always count on the Hyundai team!
Recommandé
KYLE W., Express Service Advisor de St. Charles Hyundai a répondu le 04/26/2018 10:55 AM

Thank you so much for the kind words and amazing review! We really do appreciate it and we will keep up the good work for your future visits! Thank you again. 

St Charles Hyundai Service, 

Kyle Woodworth

Employés avec lesquels vous avez travaillé

AS
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Alan S.
Missouri
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
hyundai provide top notch service as expected
When I got my car service at st.charles they got my car in right away (that is when I had my appointment). They were faster in getting the job done than the previous hyundai dealerships I had my car service basically for the same thing.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 04/09/2018 10:44 AM

Thanks for taking advantage of our Express Service team. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé

MC
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Matthew C.
Saint Charles, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service work
Friendly people, quick service. Knowledgeable service writers
Recommandé
Bob R. de St. Charles Hyundai a répondu le 04/09/2018 05:47 AM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employés avec lesquels vous avez travaillé

DS
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David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Communication Issues
See previous comments
Non recommandé
Brad D. de St. Charles Hyundai a répondu le 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.