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SureCritic / Concessionnaire Hyundai / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(90 reviews)
81

Critiques de ERIC COPPOLA

Client vérifié
Rochester, MI
2021 Hyundai Palisade
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/07/2021
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
Communication
Poor communication causing multiple trips back from oil change for recalls. See notes in review
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 10/11/2021 04:21 PM

I am sorry to hear about your service experience and I just wanted to apologize in person.  I would like to speak with you and address your concerns directly, please call me at 248-979-9053.  I look forward to speaking with you. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
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ERIC COPPOLA
Service Advisor
Client vérifié
Rochester, MI
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/06/2021
client vérifiéVérifié Client
7
Catégorie : Service
good service, questionable maintenance intervals
My initial review reflected poorly on the service department employee with whom I interacted. This was not my intent, as I was treated courteously during my visit. I do not want my review to have a negative impact on this employee, who was undoubtedly just presenting options that are determined by Hyundai.

My main issue is with the additional services offered and the lack of clarity around the "recommended" service interval. I stand by my previous comments on these matters.
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ERIC COPPOLA
Service Advisor
Client vérifié
Rochester, MI
2021 Hyundai Kona
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/06/2021
client vérifiéVérifié Client
7
Catégorie : Service
good service, questionable maintenance intervals
My initial review reflected poorly on the service department employee with whom I interacted. This was not my intent, as I was treated courteously during my visit. I do not want my review to have a negative impact on this employee, who was undoubtedly just presenting options that are determined by Hyundai.

My main issue is with the additional services offered and the lack of clarity around the "recommended" service interval. I stand by my previous comments on these matters.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/05/2021
Type de service : Repair
6
Catégorie : Service
good service, questionable maintenance intervals
The motor oil additive and fuel treatment offered were incredibly overpriced. Additionally, I was presented with three different service intervals:

1) the interval listed in the owner's manual
2) half of the interval listed in the manual because Hyundai apparently considers Michigan a "severe weather" state, which for some reason yields a recommendation of more frequent maintenance
3) a third, random interval that was listed on the window sticker

I'm not really sure why the weather would lead to an increase in maintenance frequency, and the interval on the window sticker is a mystery.
LOU M. de Suburban Hyundai of Troy a répondu le 10/06/2021 08:45 AM

Mr. Gowens thank you for taken the time to discuss your last visit, we have spoken to the tech, ensuring this issue doesn't ocurr again. 

Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
BE
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Bruce E.
Rochester, MI
2021 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/02/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
First service on my new Kona
Eric was brilliant. Service was done in a timely fashion. highly recommend Suburban Hyundai.
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
SA
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Shireaka A.
Detroit, MI
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2021
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Fair
Need more courtesy cars available. And appointment schedules faster.
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
AB
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Abraham B.
Huntington Woods, MI
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service dept.
Eric was very accommodating to me and was able to wedge me for an oil change into an already busy schedule.
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ERIC COPPOLA
Service Advisor
RS
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Reda S.
Warren, MI
2021 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
FLYGIRL
Everyone is always very professional and they will answer all your questions. They have a nice waiting area, for you if you want to wait for your auto. I had a fantastic experience.
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
WM
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William M.
Detroit, MI
2020 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very well
Had a very good experience with the service rep,very knowledgeable
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
Client vérifié
Detroit, MI
2018 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Erik is exceptional
Erik helped me with both of my Hyndai Elantra cars. He was very knowledgeable and gave me great advice and guidance on what car care was needed
Thanks!
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ERIC COPPOLA
Service Advisor
GR
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Gretchen R.
Troy, MI
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
everything was much better than I expected
Part was replaced and I was able to get in while I was in the area to have it done.
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ERIC COPPOLA
Service Advisor
WM
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William M.
Detroit, MI
2020 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very well
Had a very good experience with the service rep,very knowledgeable
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/17/2021
Type de service : Repair
5
Catégorie : Service
Somewhat positive
Could have been more thorough with the inspection
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 09/17/2021 06:52 PM

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
AB
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Abraham B.
Huntington Woods, MI
2020 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service dept.
Eric was very accommodating to me and was able to wedge me for an oil change into an already busy schedule.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/16/2021
Type de service : Repair
10
Catégorie : Service
Service review
It was a simple oil and filter change. Nothing to brag about. I would highly recommend the salesman Ben Sliwinskli from whom I purchased three vehicles in the last 4 years. None of the three have had any issues and are running well. Jury is still out how well they hold up when they reach the end of the warranty,
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 09/17/2021 06:52 PM

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
Client vérifié
Grosse Pointe Woods, MI
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great staff
I was greeted and checked in promptly. Eric spent time with me explaining the service schedule and answered all of my questions. Jillian helped me with cleaning a film on the windshield that I was unable to remove.
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
DD
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Diogenes D.
Lake Orion, MI
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2021
client vérifiéVérifié Client
10
Catégorie : Service
Suburban Hyundai of Troy is a great place to service your car
I've been loyal to Suburban Hyundai of Troy for over 10 years because they always delivered good services with professionalism and friendliness.
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ERIC COPPOLA
Service Advisor
DD
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Diogenes D.
Lake Orion, MI
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2021
client vérifiéVérifié Client
10
Catégorie : Service
Suburban Hyundai of Troy is a great place to service your car
I've been loyal to Suburban Hyundai of Troy for over 10 years because they always delivered good services with professionalism and friendliness.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/10/2021
Type de service : Maintenance
9
Catégorie : Service
Great place to service your car
They are cordial, they are professional and you can trust on their job. That's why I keep coming back when I need to service my car. No complaints in years of having my cars serviced by them.
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 09/10/2021 08:43 AM

Good morning and thank you for providing us your feedback regarding your recent service experience.  I would like to take a few minutes to speak with you to gather more information to improve our service department.  I look forward to speaking with you soon.  All the best, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
LW
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Latrice W.
Detroit, MI
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Eric in the Service Shop was excellent. Great Customer Service and gave great tips about tires.
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ERIC COPPOLA
Service Advisor
MB
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Mst B.
Hamtramck, MI
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Amazing customer service
I’m so satisfied with the Hyundai service
Employés avec lesquels vous avez travaillé
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ERIC COPPOLA
Service Advisor
MK
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Manoj K.
Ferndale, MI
2020 Hyundai Kona
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/18/2021
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
Disappointing
My experience with the initial car sales person (Mike Preece) was great. However, I cannot say the same with the car service personnel. While I have to admit, I am at fault for bringing arriving late to the service appointment, I did verify if they are willing to take my car in for service. One of the car service men told me that 'there was no problem' and that they will be able to. However the other gentleman at the service center was highly arrogant. I believe he is overworked as I had to listen to his grievances regarding having to work '70 to 80 hours a week' at the service center and that 'he will try his best with my car, but can't guarantee' as I was late and that he needs to 'go to my family . As a paying customer, I do not think this is acceptable behavior or language. If my car cannot be dealt with appropriately because of the time limitation, I could have been told that initially and I would have re-scheduled. Regardless, the language and the behavior of that gentleman was unprofessional.
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 08/21/2021 06:33 AM

Good morning and thank you for taking the time to complete the service review.  I hope to learn more about your experience from speaking with you today to discuss and address your concerns.  I look forward to speaking with soon.  

Best regards, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-670-7259 cell 
clange@suburbancollection.com
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ERIC COPPOLA
Service Advisor
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