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Suburban Hyundai of Troy

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 810 Avis)
77
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
87
Total des ReScores
4,7
Moyenne de ReScore
77
Score NPS ®

Détails de l'entreprise

À propos

At Suburban Hyundai of Troy we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence to you. At Suburban Hyundai of Troy we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence to you.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(248) 341-9900

Heures d'ouverture

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
1814 Maplelawn Troy, MI 48084
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 810 Avis)

PN
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Philip N.
Roseville, MI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/10/2022
0
Catégorie : Service
Jesus Christ
Look at these piss poor reviews. Nothing but a bunch of sorrys in the responses. Sorry mfers.

PN
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Philip N.
Roseville, MI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/10/2022
0
Catégorie : Service
Maintenance
I’ve been lied to so many times by this place. Look at all the shitty reviews they have too. Many reviews going farther back than the pandemic. Their scheduling phone line is a complete joke. Corporate even told me they booked me an appointment here for a number of things and these folks don’t know who I am even after verifying the next day. I began to record and this mechanic started screaming at me saying “oh you want to record me and put me on blast on Facebook?” News flash loser, I don’t use Facebook. Why can’t we tell them “what you don’t trust me?” when they take photos of my car before service? That’s what I’ve been told when I want to record my conversation with them. Totally unprofessional. Then I have corporate telling me an anti theft device is rolling out for my car October 1 yet dealerships have no idea or clue what I’m even talking about. The amount of stress and anxiety Hyundai has given me I swear I hope your place burns to the fqn ground. You know what fqn means right? Figure it out mfers and don’t respond you didn’t work on my car and you don’t know who I am. Of course you didn’t work on my car and you never will. Chevy next car for me losers.

Client vérifié
Rochester, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional Customer Service
I have been a loyal customer for many years and I have always received the most exceptional customer service - I have never been disappointed !

KF
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Katherine F.
Rochester, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Always fantastic service!
Employés avec lesquels vous avez travaillé

SM
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Sundaram M.
Troy, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Customer Service
Customer service is extremely good, the advisor asked about all the issues and explained the process in detail.
Employés avec lesquels vous avez travaillé

Client vérifié
Detroit, MI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/01/2022
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
Good Service
Service center does good work. Chris is professional and pleasant to work with. I rated my recommendation a 3 based on my vehicle purchase experience. Service experience was a 9.

MG
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Marco G.
Sterling Heights, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Nobody does it better
Nobody gives better car care than Suburban Hyundai. Each and every time I have had our vehicle maintained there, the checkin and service have been professionally handled.

Client vérifié
Clawson, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quick, friendly service
Eric was great to work with. There was an issue with our part and he took care of us
Employés avec lesquels vous avez travaillé

Client vérifié
Saint Clair Shores, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service stop
Quick service, very professional staff.
Employés avec lesquels vous avez travaillé

PB
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Patrick B.
Rochester, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Chris did an amazing jon
Chris did an amazing job communicating through me and keeping constant updates to make sure I left with a vehicle as good as new!

MB
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Michael B.
Clarkston, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Consistent Excellence
Form basic routine maintenance to the few times the vehicle had an issue this team is always excellent. From pulling in the garage to driving away they make my day. Awesome lounge to do my work when I wait. Highly recommend this dealership

Client vérifié
Douglassville, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Recent brake replacement. Regular oil service.
My compliments and thanks to my Service Advisor, Christopher May for his outstanding customer service, which is always present, no matter the repair or service provided. Mr. May's knowledge, professionalism and customer focus is always evident and very much appreciated. Equally important, he has taken the time to understand my driving habits and service needs. I know that his service recommendations can be trusted, and any service or repair work will done right the first time. He is a true asset and great representative for Suburban Hyundai.

Client vérifié
Grosse Pointe Woods, MI
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
This is too long
Already gave this
CHRISTIAN J L., Service Director de Suburban Hyundai of Troy a répondu le 03/31/2022 02:37 PM

Hello and Thank you for taking the time to speak with me today, I truly appreciate your feedback and value our conversation. Please take the time to perform the rescore and I look forward to seeing you next week.  

Have a great and blessed day!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

Client vérifié
Clarkston, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
A good experience.
Eric in service was a very friendly. He answered all my questions and gave good explanations. Very pleasant interaction.
Employés avec lesquels vous avez travaillé

NS
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Nevan S.
Dearborn, MI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Good Effort in Service.
Chris has been a great help in the service department at Hyundai Troy. The brand new car started off with multiple electrical issues that caused me to to come in many times and I was offered courtesy pick up and drop off after my second time returning. I’m still waiting on parts to be ordered in, and I would prefer a loaner while my car is being serviced, but overall I know I’ll get the situation resolved.
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