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DANNY PEREZ TORRES

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(577 reviews)
81

Critiques de DANNY PEREZ TORRES

MS
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Michael S.
Clintwood, VA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
wonderful service trip
Great service, great people, great service as always! Thanks for a no stress service visit.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/26/2019 06:19 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
East Palatka, FL
2018 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Over booked and long wait
First time visiting this dealership's service department. With a scheduled appointment, still took 20+ minutes to just get the car to a service tech. Giving them the vehicle felt very rushed and was given no direction on where to go to wait for the vehicle or the expected wait time. The service department seemed to be very overbooked for the day. What should have been a 45 minutes oil change and tire rotation took over 2 hours. Even once the vehicle was ready, the service tech rushed through the paperwork explaining that the information wasn't printing on the correct paper so it was difficult to see what was inspected and worked on. The paper was yellow and printed in black and white, while the paperwork seemed that it needed to be printed on white paper with a color printer. I was just told, the car was pretty new so I shouldn't need to worry about anything.

Still giving three stars because the work was completed correctly. Taking away 2 stars for a poorly operated service department.
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/17/2019 12:59 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time it took us to service your Santa Fe. We value all of guest's time and your feedback will be addressed. Danny, your consultant will be following up with you shortly. We are committed to exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
SO
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Sandra O.
Saint Augustine, FL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
Everyone’s so friendly and appear to remember me from previous visits - good customer service. Every concern is also professionally addressed with my vehicle.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/11/2019 06:01 AM

 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
PH
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Peter H.
Green Cove Springs, FL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Credibility and trustworthiness
In contrast to typical dealerships, you get the feeling here that you get an honest deal here rather than being ripped off as best as possible.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/06/2019 06:15 AM

 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
AZ
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Anne Z.
Palm Coast, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fantastic
Great service. Employees are so wonderful. Great customer service #1
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/06/2019 06:11 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
Neptune Beach, FL
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2019
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
St. Augustine Hyundai makes every effort to keep their customers very satisfied
Recommandé
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
BH
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Beverley H.
Palm Coast, FL
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
My 2nd leased Hyundai Elantra from St. Augustine Hyundai and definitely think the service I have received is 'GREAT"!
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 11/14/2019 02:02 PM

We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
Neptune Beach, FL
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2019
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
St. Augustine Hyundai makes every effort to keep their customers very satisfied
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/12/2019
Type de service : Repair
Catégorie : Service
Friendly staff
Sales department and service department are courteous and friendly
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 11/13/2019 05:20 AM

Thank you for sharing your service experience with us and bringing this to our attention. Danny will be reaching out to you shortly. 

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
WR
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William R.
Elkton, FL
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
keep on doing what they are doing
excellent staff
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 11/11/2019 02:02 PM

 We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
PA
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Paul A.
St. Augustine, FL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Feedback
Good people that work hard to provide a positive service experience
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 11/04/2019 06:20 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
JS
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John S.
Palm Coast, FL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very professional
On my last visit there Danny the service manager went above and beyond to resolve my problem happy to recommend Hyundai St Augustine to everyone!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/29/2019 02:06 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
Interlachen, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great sevice
none
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/25/2019 01:52 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
Saint Augustine, FL
2016 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
This one was a little longer than expected but the repair was quality!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/10/2019 05:58 AM


 Thank you for sharing your service experience with us and the continued loyalty to Hyundai of St Augustine. Our apologies for the amount of time needed to repair your window, as it is not a quick fix.  We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
RQ
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Ray Q.
Saint Augustine, FL
2017 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Service
Received notification that service was due. I was greeted on arrival and service began promptly. The service advisor reviewed the results and ensured my car was washed and vacuumed. I could not ask for more. Great job!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 11:48 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
CC
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Charles C.
Palm Coast, FL
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Courtesy and professional attitude
Service rep Danny was excellent in helping me with problem , and got the mechanic Keith to look at it right away without appointment, Keith found problem and ordered part quickly, since part was coming overnight I needed ride home approximately 25mi. Another service manager gave me a ride home even though it was out of his way. The three man handled everything very professionally and courteous
I want to thank all three man for making a problem as easy as could be imagined
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/01/2019 02:18 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
JB
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Jerry B.
Jacksonville, FL
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The employees have a great attitude.
Positive employees who go out of their way to provide excellent service. Leon is an exceptional salesman who listens.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/01/2019 01:50 PM


 We greatly appreciate you taking the time to share your experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
JP
gravatar
John P.
Palm Coast, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
make good deal on suv cars
i love my suv so friendly good customer do more snack bring back soda make popcorn
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/17/2019 01:42 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
St. Augustine, FL
2014 Hyundai Veloster
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Overloaded service dept
Service staff were excellent - but they need not to be overloaded.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/17/2019 06:50 AM


 We greatly appreciate you taking the time to share your service experience feedback with us and bringing this to our attention. Our sincere apologies for the level of service you received on your last visit. While management ultimately accepts the responsibility for improving processes and policies, it is the service consultants that manage their own scheduling and work flow. We understand at times, it is a very demanding struggle when just one rusted bolt or emergency breakdown (during a hurricane) can throw off everyone's scheduling. We are committed to exceeding your expectations and sincerely value you and your time. Danny will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Client vérifié
Saint Augustine, FL
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Very friendly, courteous service!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/16/2019 12:10 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 tar rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
EB
gravatar
Ellen B.
St. Augustine, FL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Prompt and thorough
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/16/2019 06:00 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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