CARLOS VELASCO

Service Manager

Temecula Hyundai

Évaluation globale

4,7

(1044 reviews)

77

Critiques de CARLOS VELASCO

JL

John L.

Murrieta, CA

2013 Hyundai Accent

11/17/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Temecula Hyundai, always a wise choice for sales and service!

Temecula Hyundai does a great job of providing the whole package once you purchase a vehicle from them. Once the sale is final, you are not done with a great connection with this dealership. You transition from the normally-aggressive sales team (any dealership) to an awesome service department. It is well-managed, well-run and I am always satisfied with the service, the friendliness by the staff, and the competitive pricing that the services cost.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/17/2016 02:30 PM

John,

Thank-you for the Great Review !!

Employés avec lesquels vous avez travaillé

Service Manager

Client vérifié

Fallbrook, CA

2011 Hyundai Sonata

11/15/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Courteous staff

Staff has almost always been courteous and competent.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/15/2016 09:37 AM

Thank-you for your feedback. Yes , The recall was completed. The parts department set up another order for this part and it was mistakenly put on your repair order. Please disregard and we do appologize for any misunderstanding.

Employés avec lesquels vous avez travaillé

Service Manager

RR

Rex R.

Temecula, CA

2015 Hyundai Genesis

11/14/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Mixed review

Staff is great but car should have been washed before given back to me. It also seams weird that a broken turn indicator light would result in replacing a $1,500 light assembly.

Non recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/15/2016 12:47 PM

Thank-you for the feedback and we do apologize.

Employés avec lesquels vous avez travaillé

Service Manager

AF

Andrew F.

Bakersfield, CA

2016 Hyundai Santa Fe S

11/10/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quick and Easy

Very positive service, in and out quickly

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/11/2016 08:09 AM

Thank-you Andrew !

Employés avec lesquels vous avez travaillé

Service Manager

KC

KEN C.

2015 Hyundai Genesis

11/10/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Small service dept.

Inexperienced sales people. They need to know more about the cars they sell. & the sales mgr. (Brad) not sure if he is still there but he needed some people skills. Are salesman know nothing they did a dealer trade for a sante fe ultimate and when it came in it was the wrong color. So we left. The next day Brad called with an attitude, I told him it was the wrong color and because of his attitude I told him to keep it. I purchased the sante fe at another dealer.

Non recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/11/2016 05:41 PM

Ken,

Thank-you for taking the time to speak with me today. I will look forward to meeting you when you come in next time

Employés avec lesquels vous avez travaillé

Service Manager

DI

Daniel I.

Temecula, CA

2015 Hyundai Sonata

11/09/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

I would recommend to all

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/09/2016 09:44 AM

Thank-you Daniel !

Employés avec lesquels vous avez travaillé

Service Manager

Client vérifié

Wildomar, CA

2010 Hyundai Santa Fe

11/06/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always great work with a reasonable if not short wait

Keep up the good work and helpful coupons

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/07/2016 08:06 AM

Thank-you !

Employés avec lesquels vous avez travaillé

Service Manager

KJ

Karyn J.

Temecula, CA

2013 Hyundai Genesis Co

11/05/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Courtesy of the employees

Grateful for Hyundai's 100,000 mile warranty. Handled everything and rec'd free loaner. Warranty priceless.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/05/2016 11:05 AM

Thank-you Karyn.

Employés avec lesquels vous avez travaillé

Service Manager

PS

Patricia S.

Fallbrook, CA

2007 Hyundai Tucson

11/04/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service!

Great customer service employees and quiet waiting lounge

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/04/2016 12:52 PM

Thank-you Patricia !

Employés avec lesquels vous avez travaillé

Service Manager

TN

Tracy N.

Temecula, CA

2015 Hyundai Sonata

11/04/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer service was excellent

The staff was friendly, knowledgeable, and honest. It was a great experience. I am very grateful.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/04/2016 08:02 AM

Thank-you for the Great Review Tracy !

Employés avec lesquels vous avez travaillé

Service Manager

NT

Neal T.

Canyon Lake, CA

2015 Hyundai Sonata

11/03/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quit a few new people

They need give accurate information

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/04/2016 08:06 AM

Neal,
I do apologize , we do work on an appointment basis and try to get cars through as quickly as we can.
Please let me know next time you are in and I will make sure you get through quicker.

Employés avec lesquels vous avez travaillé

Service Manager

DF

Dale F.

Menifee, CA

2012 Hyundai Elantra

11/03/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Top Hyundai dealership

the friendly, helpful people

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/04/2016 08:03 AM

Thank-you Dale , We appriciate your business !

Employés avec lesquels vous avez travaillé

Service Manager

TA

Tracey A.

Corona, CA

2013 Hyundai Elantra Gt

11/01/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent customer service. Very accommodating. Prices are very fair for the work being performed

I always recommend this service department

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/02/2016 08:39 AM

Thank-you Tracey !!

Employés avec lesquels vous avez travaillé

Service Manager

MC

MARY C.

2016 Hyundai Elantra

10/31/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome Job!!!

The job was done quickly and the car runs like new!

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/31/2016 02:17 PM

Thank-you Mary !

Employés avec lesquels vous avez travaillé

Service Manager

Client vérifié

Lake Elsinore, CA

2016 Hyundai Elantra

10/31/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service sucks!

My new car didn't come with a spare
Instead we paid 100 for a new tire

Non recommandé

Sandra P W. de Temecula Hyundai a répondu le 11/01/2016 12:36 PM

I am sorry that you were not aware that there was no spare tire, alot of the vehicles these days are coming with the Tire Mobility kit , not just Hyundai's.
I know this was your first visit to our service department in 31,000 miles and I see that we got you in and out very quickley, I do hope that this is a reflection on your frustration reagrding the tire and not our Service Department.

Employés avec lesquels vous avez travaillé

Service Manager

LQ

Lijun Q.

Winchester, CA

2016 Hyundai Sonata

10/30/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Grace oil change

oil change very quick, I only waited a little bit more 1 hour.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/31/2016 07:51 AM

Thank-you !

Employés avec lesquels vous avez travaillé

Service Manager

WS

WILLIAM S.

2016 Hyundai Tucson

10/21/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Warrenty Repair

Service department scheduled me promptly for the warranty repair. Minimal wait time during the repair.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/21/2016 01:49 PM

Thank-you William !

Employés avec lesquels vous avez travaillé

Service Manager

EA

Elaine A.

Murrieta, CA

2016 Hyundai Tucson

10/18/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

First Time Fabulous

Purchased my first Hyundai (Tucson) in July. Last Thursday I recall notice and called Temecula Hyundai. They were able to take care of my car the next day. Everyone was very pleasant and professional.

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/19/2016 08:32 AM

Thank-you Elaine !

Employés avec lesquels vous avez travaillé

Service Manager

BA

Bradley A.

Temecula, CA

2011 Hyundai Sonata

10/12/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Rushed experience

Could have been better, replaced windshield washer pump, but did not fill reservoir back up with washer fluid (which it was when brought in). could have cleaned windshield after testing ( I know no wash car any longer which is OK) but to leave windshield spotted on pick up not good. Bill was rushed over, paid over $1,200.00. Whole experience was kind of rush, rush. I'll be back because of extended warranty only, otherwise probably would go across the street to EAC.

Non recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/13/2016 02:48 PM

I am so sorry , this is not the type of Service we try to provide. You have every reason to be upset and please accept my apologizes !
I do hope you give us another chance !

Employés avec lesquels vous avez travaillé

Service Manager

RC

Roy C.

Murrieta, CA

2013 Hyundai Sonata Hyb

10/12/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent

Excellent as always

Recommandé

Sandra P W. de Temecula Hyundai a répondu le 10/12/2016 03:15 PM

Thank-you Roy !

Employés avec lesquels vous avez travaillé

Service Manager

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