CT

CHRISTINE TONELLI

Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

DJ
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Donald J.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Christine Tonel
Was great kept me well inform on the progress of my car she deserves a million stars
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/29/2019 11:48 AM

Hello Donald,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

MH
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Margaret H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service department
They work with you.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/24/2019 05:43 PM

Hello Margaret,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

JD
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Jose D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
the waiting room just times flies
great service
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/21/2019 04:24 PM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5053 Ext. 8908

Employés avec lesquels vous avez travaillé

AA
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Agustin A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer services
Christine Tonelli ( Service Advisor) is a gem. She was so helpful explaining the details of the repair that was needed for my car. Once my car was repair, she even went the extra length to see if my warranty covered it without me asking her. Unfortunately my warranty was had expired, but the fact that she went the extra step was very thoughtful. Christine, is the reason I will be returning for my car repairs and recommending this service center . Thank you
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/21/2019 12:11 PM

Hello Augstin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5053 Ext. 8908

Employés avec lesquels vous avez travaillé

AP
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Anna P.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Nice people quick service
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/19/2019 07:48 AM

Hello Anna, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine and Efrain provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5053 Ext. 8908

Employés avec lesquels vous avez travaillé

DF
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Diana F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Car Service
The attentiveness of staff
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 05:50 PM

Hello Diana,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

GB
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Grissel B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Speedy service, understanding staff.
The folks that work there are very kind and attentive to my car’s needs. They explain everything very thoroughly, and to make things better, service is reasonably fast!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 06:05 PM

Hello Grissel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MW
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Michael W.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Phenomenal Service, Every Time
I've taken my car in for repairs, maintenance, and recalls maybe 3 or 4 times now and have just had great experiences every time. Ed and Christine have always done a great job keeping me informed, being conscious of my budget, and just generally being extremely pleasant to work with. I'm going to keep coming back.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 05:52 PM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BG
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Bruce G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service As Always
Can always trust that the service team will accurately diagnose the problem and present the solution in easy to understand terms.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/02/2019 05:56 AM

Hello Bruce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Job weel done
I took my vehicle for noises from the suspension. It was addressed and fixed properly.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/01/2019 05:42 AM

Hello Pedro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MH
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Milton H.
Bellwood, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT Service Reps. Fddie V. and Ms. Chris Tennilly (excuse name spelling) ?????????????? Especially Mr. Eddie V.....
??????????????????????????????????????????????
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:28 PM

Hello Milton,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employés avec lesquels vous avez travaillé

RS
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Robert S.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thanks
From a Lyft ride or courtesy car Christine always makes your experience as easy and pleasant as possible.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:41 PM

 

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SF
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Sharon F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Service department is always helpful
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:42 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

KC
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Karl C.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
People services people
The best service people in town! I do not let touch my Elantra anybody else! Thank Christine!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:42 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Kankakee, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
The service was excellent.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:42 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

KM
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Kevin M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great environment great service
Chris tonelli always takes care of me and provides the best customer service in the business
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:43 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DT
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David T.
Chaska, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very easy to work with and Christine Tonel, our service agent, was without a doubt one of the nicest people I have ever had the pleasure to work with.
Christine was very professional and knowledgeable about the process we needed. If there is anyone who qualifies for a promotion or at least a raise in pay, it would be Christine. Many thanks to her (especially) and McGrath Hyundai overall.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:43 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BH
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Barbara H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer
Services and friendly staff
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 08/29/2019 10:58 AM

Hello Barbara, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

RG
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Ricardo G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank you guys
Christina and the team are so helpful and so kind; always ill back. thank you Hyundai team service.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 08/29/2019 10:57 AM

Hello Ricardo, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DT
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Diane T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Christine in service department
Christine is awesome in service department!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 08/29/2019 10:55 AM

Hello Diane, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.