CT

CHRISTINE TONELLI

Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

Client vérifié
Park Ridge, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Advisor review
Christine Tonel was the best! Very personable and and very customer service focused!
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 03/12/2020 07:23 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employés avec lesquels vous avez travaillé

SQ
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Sean Q.
Joliet, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Christine is the best
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 03/06/2020 02:08 AM

Hello Sean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employés avec lesquels vous avez travaillé

MJ
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Melvin J.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Cabin Air Filter
I had issues with my cabin air filter on more than one occasion . Christine got this issue resolved.
THANK YOU CHRISTINE

Gloria J.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 03/05/2020 08:58 AM

Hello Melvin, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist 

Employés avec lesquels vous avez travaillé

PC
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Pacifico C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
They do an excellent job at maintaining my vehicle.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 03/01/2020 06:44 AM

Hello Pacifico, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I like coming here! Always great and friendly customer service. The employee here make sure they take care of their customer. Have a sense of urgency! They will always get a FIVE STAR from me!!.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/27/2020 07:02 PM

Hello Isiah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Employés avec lesquels vous avez travaillé

TY
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Troy Y.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good service kept me updated on car while waiting.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/24/2020 07:37 AM

Hello Troy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/18/2020 11:41 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

LD
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Luis D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Go to place
Been going here for a couple years. I've had my ups and downs here but overall they get it done. Service department always takes good care of me & my wife. Both of us have Hyundai's so McGrath is our go to for service. Oil changes went up but what isn't in Chicago.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/18/2020 11:40 PM

Hello Luis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

DM
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Darryl M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional Care
I was taken Very good care of by the service person, genuine time and great care was given me.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/18/2020 04:07 PM

Hello Darryl, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

WH
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William H.
Forest Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick Tire Repair
Ran over something on the interstate and they quickly repaired my gouged tire so my family could leave on our road trip.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/18/2020 12:49 PM

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

CC
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Caffie C.
Addison, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Coffee
Need to have more coupons and your oil chance are
Prices to high
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/14/2020 03:27 PM

Hello Caffie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

SG
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Shineka G.
Maywood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great staff
I always work with Christine in service. She is GREAT, super helpful
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/07/2020 03:45 AM

Hello Shineka, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

JB
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Jacob B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Helpful and Courteous
Christine did a great job of coordinating the repair with both myself and my insurance company throughout the entire process!
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/06/2020 11:46 AM

Hello Jacob, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

SW
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Sonya W.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service with Christine T.
I wanted to say Thank you for looking after my car and resolving my issues. I dropped my car off with Christine Tonelli. Christine made sure she kept me in the loop about the issues with my car, and I also got my car back sooner than expected. Thank you Christine!
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 02/05/2020 07:10 AM

Hello Sonya


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Employés avec lesquels vous avez travaillé

MM
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Madeline M.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best Service Ever
From the time I entered until the time my recall was complete, the staff could not have been nicer. Stayed true to the time the was estimated for the repair even with the extras that I approved... See Christina a wonderful service written for honest information....
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 01/28/2020 07:49 AM

Hello Madeline, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com

Employés avec lesquels vous avez travaillé

MA
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Mary A.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Costs
I realize that costs go up but dealerships are far too expensive for anything other than an oil change. Replacing a bulb in your facility is ridiculous. I buy the bulbs myself and my husband changes them. I know you have overhead but it’s simply too costly. Service is wonderful and I love all the people there. Too bad the car washes are leaving.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 01/21/2020 08:30 AM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil Consumption
2017 Santa Fe was burning too much oil so McGrath performed oil consumption tests, then determined that a repair was necessary. Provided me a loaner car, returned my car to me quicker than anticipated. Friendly, courteous throughout the process. So far so good after the repair.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 01/17/2020 07:49 PM

Hello Mario, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908


 
 

Employés avec lesquels vous avez travaillé

YT
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Yvette T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very professional
They do excellent work and the employees is very caring
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 01/13/2020 07:32 PM

Hello Yvette, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

KV
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Kristin V.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Speedy, friendly service
Friendly and professional staff.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 01/07/2020 12:54 PM

Hello Kristin, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

HM
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Hannah M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick & kind
Came in for an oil change and a recall/update. Everyone was super kind and the service time flew by thanks to the great waiting room and nearby stores / restaurants
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 12/21/2019 02:20 PM

Hello Hannah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com


773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.