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CHRISTINE TONELLI

McGrath City Hyundai
Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

Critiques de CHRISTINE TONELLI

Client vérifié
Chicago, IL
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car Maintenance
Great service! Didn’t have to wait long at all and Christine did great job at taking care of me and my vehicle!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/27/2021 01:51 PM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
AW
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Annie W.
Chicago, IL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
distance from my home
They're good at time set to return your car
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/25/2021 11:31 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
MT
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Maruwa T.
Chicago, IL
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Good job.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/06/2021 03:09 PM

Maruwa,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
AW
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Annie W.
Chicago, IL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They
They are close to me and very dependent
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/19/2020 11:08 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people
Nice
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/19/2020 11:06 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
DA
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Daisy A.
Chicago, IL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best dealership I’ve been too!
Really friendly dealership! Will definitely be coming back!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/16/2020 06:17 AM

Daisy,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
Client vérifié
Chicago, IL
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly employees and short wait times
good overall service is always expected, and I am never disappointed by the quality of work & the helpfulness of the employees.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/03/2020 10:25 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
MB
gravatar
Mary B.
Chicago, IL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Exceptional service
My car was done in the amount of time I requested
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 11/30/2020 10:21 AM

Mary,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
MD
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Marlon D.
Chicago, IL
2013 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
Non recommandé
CHRIS C. de McGrath City Hyundai a répondu le 11/20/2020 01:38 PM

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine

Employés avec lesquels vous avez travaillé
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CHRISTINE TONELLI
JV
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Josue V.
Chicago, IL
2017 Hyundai Santa Fe Sport
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No good
Se tardan horas, oara un simple cambio de aceite
Non recommandé
CHRIS C. de McGrath City Hyundai a répondu le 11/16/2020 08:13 AM

Josue,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Employés avec lesquels vous avez travaillé
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CHRISTINE TONELLI
NN
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Nikki N.
Burbank, IL
2020 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Not great
Nope
Non recommandé
CHRIS C. de McGrath City Hyundai a répondu le 10/17/2020 11:28 AM

Nikki,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé
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CHRISTINE TONELLI
PR
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Paula R.
Chicago, IL
2014 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Knowledge-Guidance-Fair
Happy with my Service
Thank you Christine! ?
Recommandé
CHRIS C. de McGrath City Hyundai a répondu le 10/06/2020 07:44 AM

Paula,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
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CHRISTINE TONELLI
PJ
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Phillip J.
Chicago, IL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The staff is great and informative.
Christina and Eddie has always been great and even though it gets stressful in their workplace; they seem to be in control and professional.
Recommandé
CHRIS C. de McGrath City Hyundai a répondu le 09/29/2020 08:35 AM

Phillip,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
MS
gravatar
Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2020
client vérifiéVérifié Client
Catégorie : Service
Great staff
Easy to get too.
Recommandé
Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
MS
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Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2020
client vérifiéVérifié Client
Catégorie : Service
Great staff
Easy to get too.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/18/2020
Type de service : Maintenance
Catégorie : Service
Great staff
Easy to get to.
Recommandé
CHRIS C. de McGrath City Hyundai a répondu le 09/18/2020 08:11 AM

Milton, 

This mistake happens often, pressing 1 instead of 5.  I will resend the survey.  Thank you so much for taking the time to fill out the survey, we really appreciate it and thank you for servicing your vehicle with McGrath City Hyundai.

Best regards,

Chris Capparelli
Service Manager
McGrath City Hyundai

CHRIS C. de McGrath City Hyundai a répondu le 09/21/2020 10:27 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The customer service is good
You have good people at the desk work with a smile
Recommandé
CHRIS C. de McGrath City Hyundai a répondu le 09/21/2020 10:24 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
KL
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Karen L.
Chicago, IL
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Maintenance
I had service done on my car a few weeks ago! Christine was my advisor and she could not have been better! She answered all my questions took care of me and my car! She's an amazing person!
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 09/03/2020 08:04 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
Client vérifié
Maywood, IL
2015 Hyundai Santa Fe Sport
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service visit
Incomplete repairs
Non recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 08/19/2020 01:38 PM

Hello

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
OV
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Oscar V.
Chicago, IL
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
The McGrath team treats you like family.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 08/18/2020 06:42 AM

Hello Oscar, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
IP
gravatar
Irena P.
Chicago, IL
2019 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2020
client vérifiéVérifié Client
Catégorie : Service
Is good
Service is very good
Recommandé
Employés avec lesquels vous avez travaillé
CT
CHRISTINE TONELLI
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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