CT

CHRISTINE TONELLI

Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

RS
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Robert S.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks
Christine was very courteous and helpful.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/20/2018 07:25 AM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Melrose Park, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice but slow.
Service staff are pleasant but it took over 90 minutes to get the oil changed in my car, even with an appointment. It was my first time there. I hope it gets better!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/20/2018 07:19 AM

Hello Sophie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SF
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Steven F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
*****5 stars*****
In and out really quickly, and always a pleasure to deal with Christine. Highly recommend going to her when you take your vehicle here! Thanks again!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/11/2018 12:11 PM

Hello Steven,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JH
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Jason H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service.
Awesome
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/06/2018 06:12 AM

Hello Jason,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MC
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Melvin C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
BEST SERVICES
Always the best!!!!!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/06/2018 06:13 AM

Hello Melvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Horrible customer service
Went to McGrath talked to someone named Christine she was very nice. However the service was horrible. Let’s just say this is not luxury this is shit. I went in to fix my steering wheel and they fixed the steering wheel. Upon returning my car the ac didn’t work so i asked how long will that take? Christine said we can fix it today with a full inspection. So we did that a couple hours later she called and said your vehicle is ready. We arrived received the car and while we were driving the blinkers were not working. We drove back to hyundai and Christine was getting ready to go we explained the car is not fixed I can’t drive if no one can see my back blinkers, it’s not road safe. Instead of fixing the problem she said my shift is over everyone is gone. You can go across the street to Pep boys! Never in my life have I heard a dealer say to go to some random mechanic on a car. I will never return to hyundai McGrath again
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 07/03/2018 01:26 PM

Hello Kistal,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

HS
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Hector S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
excellent maintenance service
When I bring my car in for service, I get great customer service from time i am quoted and taken care of. I wouldnt think of taking my car anywhere else. You have a Great team work of guys working here but the one that takes.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 06/30/2018 05:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

EM
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Edmond M.
Harwood Heights, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai service
Professionalism ,convenience and outstanding customer service
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 06/27/2018 06:59 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service.
Great service and good people.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 06/27/2018 07:00 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MB
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Mihailo B.
Chicago, IL
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service department
Get people top notch !!!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 06/27/2018 07:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SF
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Sara F.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/18/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wi-fi a plus. Waiting area comfortable.
The service I received was faster than the initial estimated time. I appreciate the inspection the technician completed. He made recommendations for work that needs to be completed on my car.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/21/2018 09:34 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

LP
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Lakeesha P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Christine and the staff
Great service
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/17/2018 06:20 AM

Hello Lakeesha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JP
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Jessica P.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Very thorough
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/17/2018 06:21 AM

Hello Jessica,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JH
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Jose H.
River Grove, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great employees
I wasn't...to recognized Christine tonelli, she is great every time i bring my Tucson for service!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/14/2018 10:25 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
free oil and air filter replacement coupon
Everything went smoothly, within one-hour appointment. The email coupon worked.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/11/2018 07:41 AM

Hello, Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Kindest Regards, Loredana R. Giotta Hyundai Customer Specialist Lgiotta@McGrathCity.com 773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

TH
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Thelma H.
Maywood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
U get out when they say u Will
Good
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/09/2018 10:01 AM

Hello Thelma,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Hanover Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE!!!
Had great service, all employees kept me well informed and provided efficient service ! Very impressed!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/07/2018 06:31 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BW
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Brenada W.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I love Chris
Chris is honestly the reason I always come back. She is great when it comes to my vehicle and she goes above and beyond to make her customers happy! She treats us very nice and her concern for our concerns is amazing! She makes sure my sonata stays up and running!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/07/2018 06:32 AM

Hello Brenda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SF
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Steven F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great!
Christine was fantastic as usual! I was able to get in and out even with me running late for my appointment (sorry about that!). I will send anyone that I know here and directly over to Christine. Thanks again! 5 stars!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/03/2018 10:29 AM

Hello Steve,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MA
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Mary A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Christine
Excellent customer skills
She even asked if I wanted a cup of coffee

Very kind and patient

Eddie and Christine are the reasons that we service all 3 of car with you
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 05/02/2018 06:42 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.