CT

CHRISTINE TONELLI

Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(579 reviews)
40

EB
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Edward B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I have a 2016 Sonata Sport. This is the only place I trust with my vehicle!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/09/2018 06:19 AM

Hello Edward,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

HL
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Hugo L.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very Helpful and knowledgeable!
Thank you so much for your quality service!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/09/2018 06:19 AM

Hello Hugo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Maywood, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No Service Done, but told hours later the car was repaired and ready for pick-up.
If I leave my car in your service area for several hours; get the call informing me of the problem and stating what was done to fix the problem, hey how about actually repairing the car.
After this long day of my car being in the service department, when I got home the car was acting up the same way.
When I called to complain I was told Christine will call me back, well a month later, I'm still waiting for that callback, mybe she'll call on Never.
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/09/2018 06:14 AM

Hello Catherine,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MB
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Miriam B.
Cicero, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Great service as soon as I entered facility. Also, serviced my vehicle very well.
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/06/2018 07:50 AM

Hello Miriam,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Forest Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank You!
Great service manager, car runs smoothly as promised!
Thank you!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/06/2018 07:52 AM

Hello Carol,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No Parking
No Parking and not convenient location
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/05/2018 06:06 AM

Hello Mr. Payne,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

GA
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Giuseppe A.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
One time and very professional!
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 11/05/2018 06:07 AM

Hello Giuseppe,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

MM
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Martin M.
Chicago, IL
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Manager
Erin and Christine were amazing and both very professional. They personally took great care of mr and my car!!
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/31/2018 04:07 PM

Hello Martin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SC
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Stephanie C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Christine is amazing! After scheduling my appt for just an oil change it turned out that I needed some additional services I was not expecting. She provided me with free transportation back home and from my home back to the dealer once my car was ready. I was able to still take of personal things while knowing my car was in good hands.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/31/2018 04:10 PM

Hello Stephanie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BG
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Brian G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
My service provider was great christine. Very nice and respectful. The huge downfall was that it took 1 hour and 40 minutes to get an oil change! Also I think it's funny that there is a sign in the garage saying fast oil changes. That's. Huge lie. But at least christine was very nice and provided excellent customer service.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/31/2018 04:12 PM

Hello Brian,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JL
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Jayesh L.
Chicago, IL
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I like this place
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/27/2018 02:12 PM

Hello Jayesh,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Bensenville, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service.
Honest and straightforward service.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/24/2018 12:53 PM

Hello Jesser,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Westchester, IL
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
all good
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/24/2018 12:54 PM

Hello Mark,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

LB
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Latasha B.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Perfect service
Thanks
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/24/2018 12:54 PM

Hello Latasha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Long wait for Oil Change
Long wait for oil change but firendly staff and knowing it was done correctly = piece of mind
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/23/2018 12:49 PM

Hello Nicole,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BH
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Bianca H.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2018
client vérifiéVérifié Client
Catégorie : Service
Quick response
After my first response I was surprised at how quickly I was contact to get a resolution to my problems. I received information that I didn't know and that alone made me feel better. Sometimes just listening will help you to feel better about the any issues.
Recommandé
Employés avec lesquels vous avez travaillé

JC
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Jose C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Conftable service
I would definitely come back to service my car again, ever since I bought my car there and now I service my car there also they have service me with respect and very friendly I would definitely recommend this place to my friends and family thank you Macgrath city Hyundai.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/22/2018 09:38 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

BH
gravatar
Bianca H.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2018
client vérifiéVérifié Client
Catégorie : Service
Quick response
After my first response I was surprised at how quickly I was contact to get a resolution to my problems. I received information that I didn't know and that alone made me feel better. Sometimes just listening will help you to feel better about the any issues.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/16/2018
Type de service : Maintenance
Catégorie : Service
No update
They don't call for updates on your car
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/17/2018 06:25 AM

Hello Bianca,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

AS
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Antoni S.
Chicago, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good
Great
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2018 07:26 AM

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

TI
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Tammy I.
Bellwood, IL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
The customer service was very helpful and updated me about the service being done.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2018 07:39 AM

Hello Tammy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.