CH

CODY HALE

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(18 reviews)
84

Client vérifié
Keene, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/07/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Service work was great.
No concerns about service personnel. Very friendly and accommodating.
BRIAN T. de Shottenkirk Hyundai Granbury a répondu le 03/25/2022 04:11 PM

On behalf of Shottenkirk Hyundai I would like to thank you for servicing your 2021 Palisade with us. We take these surveys very seriously and we appreciate your comments. We strive to be 5 stars and anything less, we will take these comments and learn from our mistakes and become better. Would you mind giving me a call to discuss your comments? Thank you once again and we look forward to doing business with you in future.

Brian Thompson
817.279.5817

Employés avec lesquels vous avez travaillé

Client vérifié
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
great service
service department is staffed with quality dependable professionals
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/23/2022 12:06 PM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

JC
gravatar
Joan C.
Cresson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Vehicle repair
Good communication, efficient, friendly, courteous, considerate. The service manager was able to give me a discount on repair costs because he noticed I may be in an age group that qualified me for the discount.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/17/2022 08:01 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

DS
gravatar
Deborah S.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service on a great product
Everyone at this location is very friendly and helpful. This is our 3rd Hyundai and probably will not be our last.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/15/2022 09:02 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

MC
gravatar
Michael C.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
HAPPY CUSTOMER
my experience with shottenkirk hyundai has been exceptional service people are top notch. I'm happy customer for life.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/11/2022 02:14 PM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

NV
gravatar
Niza V.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Khristian v
I really appreciate Ryan lamb
He always gives amazing Service and thank you to the mechanic too
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/02/2022 07:06 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

LB
gravatar
Loren B.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Satisfied Service
Ryan lamb service advisor listened and wrote down all my concerns. He went over our conversation making sure everything was covered about my concerns. Once my Tuson was finished he explained each item addressed. Getting rare seeing someone going the extra mile. Each Hyundai I purchased from a dealership was due to the service Department. Salespeople come and go but the service department is always there. Well done
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/02/2022 07:11 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

AW
gravatar
Arthur W.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Service advisor
Very plesant experience with the service advisor.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/02/2022 07:19 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

Client vérifié
Rainbow, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
no complaints. courteous. fair price.
good experience. fair price. courteous personnel.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/02/2022 12:00 PM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

AB
gravatar
Amy B.
Stephenville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Motor replacement
Ryan was who I dealt with during my visit. He was so kind and helpful. He answered all of my questions.
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/02/2022 12:00 PM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

KS
gravatar
Kevin S.
Stephenville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
I received excellent service!
I have been using Shottenkirk Hyandai Granbury for over a year now and they have always taken really good care of my car. They have knowledgeable and friendly technicians who always explain exactly what they are doing with the car. Thank you so much!
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 02/05/2022 11:08 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employés avec lesquels vous avez travaillé

WW
gravatar
Winter W.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service was awesome
I have zero complaints about visit to shottenkirk Hyundai. The whole service team made me feel very welcome. I was in quickly and out quickly. Highly recommend!
Employés avec lesquels vous avez travaillé

Client vérifié
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Had wonderful service. They were able to fix my audio and were very kind.
Employés avec lesquels vous avez travaillé

AS
gravatar
Aaron S.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service department!
The service department has taken good care of me for years! Could not be more happy about my experiences.
Employés avec lesquels vous avez travaillé

GS
gravatar
Gina S.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Department
I took my SUV for an oil change and found out there was a recall on my vehicle. The service department had the part in stock and took care of the recall right then. The service tech was very friendly and most helpful, so I will continue to do business with them!
Employés avec lesquels vous avez travaillé

MJ
gravatar
Mahogany J.
Fort Worth, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/08/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Communication
Bad communication after service led to a misunderstanding
SIMONE M., Service Manager de Shottenkirk Hyundai Granbury a répondu le 10/09/2021 08:45 AM

I have a call into mr. Jenkins to see where the communication break down occured.  text is the method we use when we can not get a hold of our customers.  I have made a note on Mr. Jenkins file he only perfers phone calls.  When I speak to mr. Jenkins, I will update surecritic

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employés avec lesquels vous avez travaillé

JM
gravatar
James M.
Granbury, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Shottenkirk Hyundai Granbury TX
Service Representative Jessica Kirksey is always prompt, informative and provides excellent Customer Service. The technicians who work on my car are Excellent and very timely and efficient in completing service work.
Employés avec lesquels vous avez travaillé

NM
gravatar
Naomi M.
Walnut Springs, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
Service department is the best keeping me informed of what was being done on my Santa Fe while I waited for service to be done!
Employés avec lesquels vous avez travaillé

18 sur 18 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.