It's easy to service your car even after you've purchased it!
They gently remind you of services needed.
Very polite and clean place to wait as well as a bottle of water and to watch the news comfortably!!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommandé
Avis original
06/17/2021
Type de service : Maintenance
Catégorie : Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommandé
KEVIN J H., Service Advisor de Rairdon's Hyundai of Bellingham a répondu le 06/18/2021 08:40 AM
Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling.
Kevin Heerspink Rairdon's Hyundai of Bellingham Service Advisor Phone: (360)738-8000
I am a woman and whenever I have been at Rairdon‘s, all the workers treat me with respect and actually listen to what I have to say. I don’t get the typical male responses of belittling or demeaning me because I am female. It’s really refreshing and their work is outstanding!
The young man who checks my car in each time I have service, is particularly helpful, kind, knowledgeable, funny. He’s perfect, really he is! I also love my car. It has been very reliable.
I LOVE my Hyundai! Feel so safe & protected no matter the season!
Your service is always on time, and you ARE ALL VERY COURTEOUS!
Beginning w/ your friendly reminders! Thank you to Krystal!!
And the assistance of Kevin at the front desk! He deserves a RAISE!!
Kevin Does a great Job and is concerned about the customers. He treats them well.
Someone apparently not at Hyundai told me as mentioned that the parts for my car were not in yet, until I called the parts department.
Then the man there made the appointment for me..
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.