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CHRIS COCHRAN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(258 reviews)
86

Critiques de CHRIS COCHRAN

Client vérifié
Birmingham, AL
2007 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good service visit. shuttle very helpful. Good communications and Matt was very helpful as the service rep. He explained the issues well and showed concern to make best recommendations.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/30/2018 05:36 AM

Greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JD
gravatar
James D.
Pelham, AL
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Great Service
Love your dealership
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/30/2018 05:33 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BA
gravatar
Bill A.
Birmingham, AL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
On time, no waiting
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/25/2018 05:34 AM

Thank you for the survey Bill.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BB
gravatar
Beverly B.
Maylene, AL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good
Good service but just a little miscommunication with nearly every visit. They get the car taken care of tho!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/24/2018 01:15 PM

Thank you for the wonderful survey Beverly.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LR
gravatar
Lauren R.
Birmingham, AL
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
client vérifiéVérifié Client
Catégorie : Service
Updated review: Tameron reached out and made things right
After writing my initial review, I was surprised to receive a phone call from Adrienne, Tameron's customer service representative. She was very polite, and informed me that what happened to me should not have taken place. I was told that the diagnostic fee is ALWAYS removed if you choose to get your car serviced with Hyundai (not to make up for an incorrect quote) and that the price I was quoted for my battery should have been honored. To fix the problem, I was refunded the difference between what I was originally quoted and what I actually paid. I was pleasantly surprised at this turn of events, and have to say I'm glad Tameron not only reads their customer reviews, but follows up with them as well. Thank you! If I ever have another issue I will reach out to the customer service department first!
Recommandé
Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
LR
gravatar
Lauren R.
Birmingham, AL
2015 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
client vérifiéVérifié Client
Catégorie : Service
Updated review: Tameron reached out and made things right
After writing my initial review, I was surprised to receive a phone call from Adrienne, Tameron's customer service representative. She was very polite, and informed me that what happened to me should not have taken place. I was told that the diagnostic fee is ALWAYS removed if you choose to get your car serviced with Hyundai (not to make up for an incorrect quote) and that the price I was quoted for my battery should have been honored. To fix the problem, I was refunded the difference between what I was originally quoted and what I actually paid. I was pleasantly surprised at this turn of events, and have to say I'm glad Tameron not only reads their customer reviews, but follows up with them as well. Thank you! If I ever have another issue I will reach out to the customer service department first!
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/19/2018
Type de service : Maintenance
Catégorie : Service
Do NOT take your car to get serviced here. Do NOT rely on the courtesy shuttle.
I am a repeat customer at Tameron Hyundai and have always gotten my oil changes and scheduled maintenance here for 2 years. No longer. A low battery somehow caused my car to have some problems shifting and made the check engine light come on. Thinking it was an engine problem, I had my car towed to Tameron. Once my car was at the shop, I was informed that they could not look at it until the next day and a shuttle would arrive in 30 minutes to take me to work. I ended up waiting an hour, and finally took an Uber.

The next morning, I was informed that my car needed a new battery, which would cost $180 dollars. I told them to go ahead, as I thought this was a reasonable price (after looking it up, the same battery can be purchased for $200 at Advance Auto Parts). I was then called back to say that this fixed all the problems and that I could come get my car. When I went to pick up my car my bill was $384, most of this (about $320) was for the battery. Almost double what I was quoted! When I asked for the cost break down I was told that they had removed the $120 diagnostic fee to compensate for the battery price, but if they adjusted the battery price down to what I was quoted they would have to re-instate the diagnostic fee. In other words, there was no way they were letting me leave there without paying close to $400 (when you add sales tax and service time) for a battery change.

Nobody ever called to update me or inform me of the actual battery cost, so when I arrived my bill was a complete surprise. Had I been quoted 350$ for a battery I would have told them not to bother. I would urge you to take your car elsewhere. If you have no choice, make sure to get the estimated cost of services and any quotes in writing first. It's a shame that Tameron feels it's okay to take advantage of their customers in this way instead of owning up to their mistakes.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/23/2018 02:14 PM

lAUREN

Thank you for your feedback. I wanted to apologize for our lack of service. Tameron will always stand behind our customers. I will honor what you were originally quoted. Your business is very important to me and I want to make sure this is resolved and you are happy with us. Again,  I apologize for our lack of communication and I hope you can give us another try to earn your business.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
NC
gravatar
Nancy C.
Alabaster, AL
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service department has always been very professional and listens to my service needs.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/13/2018 01:07 PM

We will always be here for you Nancy. Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JV
gravatar
Joseph V.
Birmingham, AL
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GREAT AS USUAL
HAVE BEEN GOING TO TAMERON FOR SERVICE SINCE I BOUGHT THE CAR IN 2012.
JOE AND HIS GROUP HAVE BEEN COMPLETELY RELIABLE AND DO FINE WORK.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/13/2018 01:05 PM

Thank you for the wonderful survey Joseph.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BG
gravatar
Barbara G.
Birmingham, AL
2009 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best ever
The service people are the best I have ever dealt with. They do everything they can to make you as comfortable as it can be whether dealing with a problem with your vehicle or just maintenance. I have all the confidence in their work as I can be. Love them. Thanks Joe for all you do.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/29/2018 05:53 AM

Barbara

I could not ask for a better compliment. You are a wonderful customer and I appreciate the survey. You know who to call if you have any issues with your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
RM
gravatar
Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2018
client vérifiéVérifié Client
Catégorie : Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommandé
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RM
gravatar
Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2018
client vérifiéVérifié Client
Catégorie : Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/26/2018
Type de service : Maintenance
Catégorie : Service
Service department looking for an easy out
Please refer to previous responses
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/28/2018 12:41 PM

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager de Tameron Hyundai a répondu le 03/28/2018 01:41 PM

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
KB
gravatar
Kamiron B.
Clanton, AL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
Wonderful staff. Very friendly and accommodating!!! They fixed my air conditioning ,changed my breaks and fixed my keys in just a few hours super impressed!! Very happy!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/26/2018 06:16 AM

That's great. We are here to help in any way possible. Thank you for giving us the opportunity to service your vehicle Kamiron.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
gravatar
Monisha S.
Birmingham, AL
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
It’s always a pleasant experience when I visit the service department, no matter what the service is.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/24/2018 09:40 AM

Wonderful. We strive to give you five star service. Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Birmingham, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service!
Employees were very friendly and service was great!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/22/2018 12:40 PM

Thank you for the business. We look forward to seeing you again soon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JD
gravatar
James D.
Pelham, AL
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
The service adviser , George Sanders , was excellent. He went out of his way to keep me informed. He explained in detail both what was needed and the cost. I very much appreciate his attitude and friendly service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/20/2018 05:40 AM

Thank you for the kind words in the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
Client vérifié
Birmingham, AL
2008 Hyundai Veracruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service !
Repaired my Vera Cruz and I was back on the road in no time!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/19/2018 03:23 PM

Thank you Lee. I greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Birmingham, AL
2012 Hyundai Azera
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer focused
Nice staff, friendly, convenient shuttle service for customers. Chick Fil A biscuits in the morning for customers in the break room while you are waiting on your car or a diagnosis or the shuttle service. The two locations could do a better job of communicating between each other. Shuttle is pretty prompt and friendly.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/19/2018 09:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LW
gravatar
Linda W.
Birmingham, AL
2014 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
No time to write review. Servie two was helpful as always. Thank you
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/05/2018 10:06 AM

Thank you for choosing Tameron Hyundai Linda.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Birmingham, AL
2013 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Too much money for repairs
This vehicle has turned out to be very expensive to maintain
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/04/2018 07:13 AM

Thank you for your feedback. We will be contacting you to see how we can be more helpful. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
NC
gravatar
Nathan C.
Birmingham, AL
2016 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
We love our service and appreciate the one on one time
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/02/2018 03:36 PM

That is what we are here for. Thank you for giving us the opportunity to serve you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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