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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / CHRIS COCHRAN
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CHRIS COCHRAN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(258 reviews)
86

Critiques de CHRIS COCHRAN

Client vérifié
Vestavia Hills, AL
2013 Hyundai Accent
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/27/2014
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sour Customer Service
I come to this facility and every time I do I ask myself why do you keep coming here??? I absolutely hate your service advisors!!!! They see me pull up and I have to sit there for 15-20 min before anyone come to see what I want.. I just came Wednesday 11/26/14 and there was no one standing outside but there was guy inside his office and he was not on the phone... I sat there for about 10 min and then a mechanic came from the back and he asked had I been helped I said no he walked in the office and told the man then he step back out and said he's calling someone for you... I'm like really??? That really upset me because he could've called someone the whole time I sat there... If there was a dealership closer to me I would go there but unfortunately it's not..
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/28/2014 07:50 AM

Mrs. Dennis

We apologize for your wait time on the service drive. Usually a customer is greeted within a min. Fortunately  we serviced your vehicle within 30 min. We have great reviews from our customers about how well they are taken care of by our advisors and often times they even write letters reflecting that performance. I am not sure what happened on your visit but i am glad you let us know so we can address the concern. Please ask for me at your next visit so i can personally make sure you are taken care of.

sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
Client vérifié
AL
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2014
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
courteous and fast service
I took my car in for an oil change and received excellent service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 11/21/2014 01:41 PM

Thank you for giving us the opportunity to service your vehicle. Have a wonderfull thanksgiving.

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
RG
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ROSE MARIE G.
Helena, AL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Rose
Great service, friendly workers.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/13/2014 06:39 AM

Mrs. Glasgow

We are so grateful to have you as a customer. It has been a pleasure servicing your vehicle..Thank you for the kind words.

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
LS
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LESLIE S.
Chelsea, AL
2012 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick and through
Quick service
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/13/2014 06:23 AM

Mrs. Sirles

Thank you for taking the time to fill out the survey. We look forward too seeing you again in the future..

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
CB
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CYNDI B.
Trussville, AL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service department
After recently moving to the B'ham area my Sonata was in need of service. I sent a service request via online to another dealership and was never contacted to confirm. I decided to try Tameron and was completely satisfied with the courteous service that I received. I will continue to use this dealership for all of my vehicles service needs.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/25/2014 07:15 AM

Mrs. Breau

We are thrilled to have a new customer. Please let your service advisor know you are new to town , so he can tell you about us and how we operate. We have many options for customers who need service. For example our shuttle service, Enterprise rentals, discounts on services , monthly specials, etc. Please don't hesitate to call with any questions.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
RH
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ROBIN H.
Leeds, AL
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service was fast
Great overall experience
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/09/2014 01:16 PM

Mrs Hatcher

Thank you for taking the time to fill out the survey. We value your business and we want you to be happy with your Hyundai and with our Service Department. We look forward to seeing you at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
LW
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LINDA W.
Helena, AL
2011 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/04/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fairly good experience.
Dropped my car off on a Friday after calling first to describe problem and being told to bring it in. Had to call back Sat afternoon to see what was going on. The car hadn't even been looked at. Got a call an hour later saying car would not be ready until Monday. Had requested batteries in fobs be replaced too, but when I picked the car up, this had not been done and I had to wait for them to do it. Otherwise, everything was fine and car works fine now. Still not happy to have transmission sensor problem with less than 14,000 miles on the car. But, I love my Sonata.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/18/2014 02:34 PM

Mrs. Williams

I apologize for the bad service you recieved at your last visit. I hope you will give us another chance to earn your business. If you do decide to give us another opportunity, please ask for myself. I want to make sure that you have a very positive experience with us.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
JB
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JANE B.
Hoover, AL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2014
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The staff is always very helpful, friendly and courteous.
One word: Excellent!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/20/2014 08:02 AM

Mrs Butler

Thank you for the wonderfull survey. We work hard making our customers happy and this just says our hard work is paying off. Feel free to contact us if you need anything.

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
CB
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CURTIS B.
Vestavia Hills, AL
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
I appreciate the excellent job done by the service department in solving a troublesome and recurring problem that another dealer could not or would not solve.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/11/2014 07:36 AM

Mr. Bryant

Resolving the issue with your vehicle was our pleasure. Often times intermitant issues are difficult to resolve but in your situation it was fixed quicker than most. Please feel free to contact us if you have any other concerns. We look forward seing you at your next service visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
JB
JOE Bajalia
Service Manager
CC
CHRIS COCHRAN
GS
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GREGORY S.
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2014
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Another great service appointment at Tameron. Thanks Todd!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/10/2014 06:39 AM

Mr. Sherrell

Thank you for the great survey.. We appreciate you letting us service your vehicle.

Thanks

Joe Bajalia
Tameron Hyundai
Service Manager

Employés avec lesquels vous avez travaillé
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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