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SureCritic / Concessionnaire Hyundai / Murdock Hyundai Lindon / BENJAMIN J RODGERS
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BENJAMIN J RODGERS

Assistant Service Manager
Murdock Hyundai Lindon
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(79 reviews)
72

Critiques de BENJAMIN J RODGERS

Client vérifié
East Carbon, UT
2020 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2021
client vérifiéVérifié Client
Catégorie : Service
I am happy with the conversation that I had with the service manager
When I was talking to the service manager he took my feelings into consideration and that he was willing to take care of it
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/19/2021
Type de service : Repair
Catégorie : Service
No it dose not make a good place
No
Non recommandé
BENJAMIN J R. de Murdock Hyundai Lindon a répondu le 05/20/2021 07:00 PM

Thanks for your feedback, we will be reaching out to you shortly.

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Cedar Fort, UT
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Amazing employees!
I always receive exceptional customer service from Murdock Hyundai in Lindon! Ben, my service advisor, is a great person and takes really good care of his customers!
Recommandé
BRIDGER H. de Murdock Hyundai Lindon a répondu le 04/17/2021 06:46 AM
Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
SR
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Steven R.
Provo, UT
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
From purchase to service
Bought our car here, service our car here - One of the only dealerships I trust and enjoy working with
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 03/30/2021 02:26 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
EJ
gravatar
Emily J.
UT
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Hyundai place!
We love this Hyundai dealership. We get our Santa Fe serviced here. We also bought a Ford Focus here and had great service. I always recommend our friends and family check here if they are in the market for a car!

Nick rose helped us with my husbands car and it was a breeze of an experience.

Ben In the service department was so nice and got us in and out in under and hour.
Recommandé
BRIDGER H. de Murdock Hyundai Lindon a répondu le 03/23/2021 05:26 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
KM
gravatar
Kolby M.
Pleasant Grove, UT
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Their Customer Service Quality
We have loved every encounter with Murdock Hyundai in Lindon. They are the chick-fil-a of Car Dealerships!
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 03/16/2021 06:36 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
BT
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Britney T.
American Fork, UT
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service and great repairs!
Ben was fantastic with keeping me abreast of my vehicle’s needs. Will definitely come back.
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 03/05/2021 10:14 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Provo, UT
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick, efficient, and cheap!
I always come to Murdock. Literally always. I know they’ll be respectful of me, my time, and my concerns. The service advisors are always so kind and personable. I never feel pressured or worried about my car when I work with Murdock
Recommandé
KARI M. de Murdock Hyundai Lindon a répondu le 02/16/2021 02:42 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
MK
gravatar
Mike K.
Saratoga Springs, UT
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Took my vehicle in to get its routine oil change, it was quick and painless. My vehicle was done before I knew it, ahead of my quoted time.
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 02/08/2021 03:34 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
KP
gravatar
Kathleen P.
Lehi, UT
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Top notch all the way
Every single time I am at Murdock Hyundai in Linden, everyone is extremely friendly-Even those that are not servicing my vehicle! They are a great family owned business!!
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 02/06/2021 09:07 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
JE
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Justine E.
Genola, UT
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
EXCELLENT service and staff!
They went above and beyond and washed my car for me when I didn’t request it! THAT is excellent service and the people are all so nice and professional!
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 02/06/2021 09:07 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Cedar Hills, UT
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly, helpful staff. They don't pressure you.
Very helpful friendly staff; quick service appts... they don't pressure you, very informative
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 01/02/2021 06:17 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Orem, UT
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Was not pleased with patrons and staff members not wearing face masks.
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 12/28/2020 09:18 AM

Dear Valued Guest,
I am very sorry to hear about your last experience with us. Masks are required for both employees and patrons in order to enter the building. I apologize that this standard was not enforced for the duration of your visit. I have let our staff know where we need to make improvements. Thank you for your feedback.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
gravatar
Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2020
client vérifiéVérifié Client
Catégorie : Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommandé
Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Provo, UT
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Wonderful service
Very helpful service and does not hide prices from you (tells you what they would like to do with your car and the pricing before they do anything)
Recommandé
SHAUNA D. de Murdock Hyundai Lindon a répondu le 12/17/2020 08:04 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Eagle Mountain, UT
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Appointment was easy to schedule and fairly quick
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 11/05/2020 08:19 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Client vérifié
Herriman, UT
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Helped me out in a pinch
The service department here truly worked hard to help me out getting a quick (unexpected) fix on the spur of a moment in between two meetings that I had to keep. They literally threaded the needle and "made it happen". Give them a try and you won't be disappointed...!
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 11/05/2020 08:17 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
gravatar
Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2020
client vérifiéVérifié Client
Catégorie : Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/26/2020
Type de service : Maintenance
Catégorie : Service
Murdock Hyundai of Lindon Continues to Impress
I continue to be impressed by Murdock Hyundai of Lindon. They have a very attentive staff and a clean and comfortable facility. I did have a question about an aspect of my service package, so I asked the cashier. She took the time to research my question, and even provided me with additional documentation to make sure that the question/issue would never happen again.
Recommandé
SHAUNA D. de Murdock Hyundai Lindon a répondu le 10/27/2020 07:55 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
BW
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Bob W.
Highland, UT
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quarterly Service Visit
Service writer was very helpful. Answered my questions when I asked for my service history. Not a lot of pressure to up sell, but did make recommendations that I agreed with. Exceeded expectations with estimated time of maintenance completion. While waiting in the customer lobby area, I was offered a complimentary beverage. Do to COVID the self serve snack area was closed.
Recommandé
SERVICE C. de Murdock Hyundai Lindon a répondu le 10/20/2020 03:23 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
CS
gravatar
Cameron S.
Pleasant Grove, UT
2013 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/12/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall
I mentioned before in other parts of the survey that I felt rushed and unable to ask questions about my car and possibly fixing certain parts. Thankfully, I was able to ask afterward, but it was not the exceptional experience that everyone is wanting me to have. I also was unable to get responses during the actual service of my car, so I could not ask questions like it is claimed.
Non recommandé
SHAUNA D. de Murdock Hyundai Lindon a répondu le 10/14/2020 05:55 PM

Cameron,
I apologize for the issues that you experienced on your last visit. Our texting system is something that we have struggled with before and I do appreciate your comments on how we can improve for the future. We are anxious to service your vehicle whether you purchased it with us or not. I hope that you can give us a second chance to prove to you how much your business really means to us. Thank you for your feedback.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
BB
gravatar
Brian B.
Mapleton, UT
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Always a great experience working with the service area people. I’m a fairly new owner and so far our experience has been great.
Recommandé
SHAUNA D. de Murdock Hyundai Lindon a répondu le 10/09/2020 07:29 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employés avec lesquels vous avez travaillé
BR
BENJAMIN J RODGERS
Assistant Service Manager
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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