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SureCritic / Concessionnaire Hyundai / AutoNation Hyundai Mall of Georgia / BENIEL PETIT
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BENIEL PETIT

AutoNation Hyundai Mall of Georgia
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(108 reviews)
59

Critiques de BENIEL PETIT

Client vérifié
Flowery Branch, GA
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quick oil change
Been using this dealership for 12 years now. They have been very good to me.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 04/05/2022 05:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
GC
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Gabriella C.
Lawrenceville, GA
2020 Hyundai Ioniq Hev
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/26/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Service was satisfactory!
I was satisfied with the service at Auto Mall of GA. I will be returning for my next service.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/26/2022 04:39 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
TC
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Thomas C.
Dacula, GA
2021 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
sevice
Fast & friendly
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/11/2022 11:08 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Buford, GA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good experience for a recall service
I needed a part replaced for a recall, but they also did a multi-point inspection. Extra service is always appreciated.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 02/04/2022 03:35 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Gainesville, GA
2013 Hyundai Elantra Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Awesome
They are very nice and welcoming to everyone. Always looking out for the people
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 01/13/2022 12:04 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Gainesville, GA
2013 Hyundai Elantra Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Nice people
The people here are friendly and good at looking out for you
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 12/27/2021 05:10 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Lawrenceville, GA
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Repair for recall
I bought my Tucson nine years ago from this dealership and have been very happy with my vehicle and the service they have provided.
Always prompt and courteous with appointments.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 11/22/2021 01:11 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
JH
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James H.
Hoschton, GA
2011 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Department
In always comes down to people and customer service. Ben my service advisor was knowledgeable, professional and competent. The clockspring on my vehicle was repaired without a hitch. I would recommend this service department. The dealership itself understands how important customer service is and it shows.
Thanks Ben.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 11/04/2021 03:17 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
DW
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David W.
Braselton, GA
2015 Hyundai Genesis
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/16/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Worst dealership I’ve ever dealt with.
I won’t be back
JUSTIN M B. de AutoNation Hyundai Mall of Georgia a répondu le 10/19/2021 09:59 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Sugar Hill, GA
2013 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
client vérifiéVérifié Client
10
Catégorie : Service
Fix brakes and check headlights system
The work was completed as promised in the time they said it would be.
They even gave me a ride home because it was an over night job and offered to pick me up in the morning
Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Sugar Hill, GA
2013 Hyundai Santa Fe Sport
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
client vérifiéVérifié Client
10
Catégorie : Service
Fix brakes and check headlights system
The work was completed as promised in the time they said it would be.
They even gave me a ride home because it was an over night job and offered to pick me up in the morning
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/01/2021
Type de service : Maintenance
7
Catégorie : Service
Break and electric problem
I believe both problems were solved. Time will tell
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 10/01/2021 08:13 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 10/01/2021 09:33 AM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME, IT WAS A PLEASURE. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Buford, GA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Great service department!
All the service techs here are friendly and helpful! I always bring my Hyundai here for authorized service and parts.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 08/25/2021 06:22 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
SR
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Sukina R.
Lilburn, GA
2021 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Schedule services
Mr Ben P. My service consultant, great Guy all around, knowledgeable with my 2021 warranty and care of My Automobile, Appreciate Him..
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 08/24/2021 05:23 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Buford, GA
2013 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2021
client vérifiéVérifié Client
10
Catégorie : Service
Your service Team was excellent
Our last service for an oil change and Rear brakes was not necessarily the best experience but it was not from a lack of effort from the Service Team. It was too many vehicles and not enough staffing in my opinion. I had to wait a while because the service advisors had far to many cars than people to right them up. Once I was able to get in I was treated with great respect and they took their time with answering my questions like I'm sure they did with everyone in front of me. I know they felt rushed but that did not change their professionalism. I give all the credit to Amy and Ben as they were overwhelmed but still took great care of me.. My suggestion is to add a person or two so someone can answer the phones so people can make appointments and also get a status update. This is not an employee issue as you have great ones. This is a lack of staffing and that should be addressed.
Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Client vérifié
Buford, GA
2013 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2021
client vérifiéVérifié Client
10
Catégorie : Service
Your service Team was excellent
Our last service for an oil change and Rear brakes was not necessarily the best experience but it was not from a lack of effort from the Service Team. It was too many vehicles and not enough staffing in my opinion. I had to wait a while because the service advisors had far to many cars than people to right them up. Once I was able to get in I was treated with great respect and they took their time with answering my questions like I'm sure they did with everyone in front of me. I know they felt rushed but that did not change their professionalism. I give all the credit to Amy and Ben as they were overwhelmed but still took great care of me.. My suggestion is to add a person or two so someone can answer the phones so people can make appointments and also get a status update. This is not an employee issue as you have great ones. This is a lack of staffing and that should be addressed.
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/14/2021
Type de service : Repair
3
Catégorie : Service
Poor service
This dealership used to be fantastic. The service department is over worked and understaffed. I had to schedule an oil change 2.5 weeks out for a Saturday 10:30 am appointment and check Rear brakes. They didn't get the work done nor called and when I tried calling I spent 20 minutes and nobody ever picked up.
JUSTIN M B. de AutoNation Hyundai Mall of Georgia a répondu le 08/18/2021 05:42 AM

Thank you for you feedback a member of our customer care team will be reaching out

MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 08/20/2021 02:18 PM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH US, GREATLY APPRECIATED 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
DJ
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Damon J.
Buford, GA
2020 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Customer Service
The service advisor BEN PETIT was professional, knowledgeable, friendly and overall exceptional.
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 08/13/2021 11:55 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
YL
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Young L.
Lawrenceville, GA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Service.
Super Job. Good Service.
Recommandé
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 07/31/2021 05:13 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
TH
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Tenesha H.
Gainesville, GA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Efficient and Professional Service
I am always extremely pleased and beyond happy when my vehicle is serviced by AutoNation. The service is always efficient and the interactions with staff are always professional. The communication with the service team exceeds anything I could hope for. I am always well informed of what is going on with my vehicle and what needs to be done to keep my vehicle in the best condition. I’m very thankful to be part of the AutoNation family.
Recommandé
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 07/08/2021 11:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
SH
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Stephen H.
Cleveland, GA
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always great!
Never had a bad experience. Nick, Justin, and Ben always take care of me!
Recommandé
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 07/06/2021 07:30 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
JS
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Joseph S.
Lawrenceville, GA
2017 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service personnel always top notch, get me in and out quickly.
Recommandé
MICHEAL H. de AutoNation Hyundai Mall of Georgia a répondu le 07/01/2021 01:30 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employés avec lesquels vous avez travaillé
BP
BENIEL PETIT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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