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SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / BEN GIRARD
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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1203 reviews)
87

Critiques de BEN GIRARD

SA
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Sandra A.
Phoenix, AZ
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Confidence in good service
Ben is reliable and always a pleasure to see!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/20/2018 11:49 AM

Thank you for the great review for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
BG
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Bryna G.
Fountain Hills, AZ
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Ben was great !
Nice customer service representative who was willing to listen and give good feedback.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/20/2018 11:49 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
HC
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Howard C.
Scottsdale, AZ
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Punctual honest
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/19/2018 03:12 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
Client vérifié
Aurora, CO
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Had a great experience and the only reason I said I would maybe come back is because I live in CO and was only in Scottsdale for my daughters soccer tournament so I am rarely in AZ.
The service was great. My tire light came on and I thought it was fine because I had everything checked two days before my trip, but figured I better have it checked before I left for a 800+ mile road trip the next day. They got me in on a busy Saturday (on the same day I called) and found a nail in my tire.
The service tech I worked with, I think his name was Ben, was great.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/19/2018 03:11 PM

Thank you for the wonderful review.

Flat tires never happen at a good time, and so far from home seems like it would only add to the aggravation for sure.  We're glad Ben Girard wasable to help get you in, get you out, and get you back on the road safely.

We hope you and your daughter enjoyed the soccer tournament and if you're ever back in AZ and we can be of assistance please feel free to visit us again.  In the meantime we really appreciate the post and we're very happy you came in.

Michael Southern
Service Manager

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BEN GIRARD
DG
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Dulce G.
Scottsdale, AZ
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service @Earnhardt Hyundai
Excellent customer service, clean and fast
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/19/2018 09:18 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
MP
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Marie P.
Scottsdale, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good friendly service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/19/2018 09:18 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
DS
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David S.
Scottsdale, AZ
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service advisor
Great Service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/19/2018 09:21 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
PG
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Philip G.
Fountain Hills, AZ
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai 's Service Experiences
Service is an art as well as an occupation. Those associated with Earnhardt Service Operation have consistently completed the tasks at hand with professionalism and an attitude of accommodation that is really unique. The company should be proud of this attitude and accomplishment. Don't change.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/17/2018 07:14 AM

Thank you for the wonderful review.

We are very happy to be your Genesis dealer and we are thankful that you have chosen us to be your dealership.  We are committed to providing our customers with the best sales and service experiences and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

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BEN GIRARD
Client vérifié
Fountain Hills, AZ
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Taken care of
Had service work done, repair...all went well.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/16/2018 07:19 AM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
MD
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Matthew D.
Mesa, AZ
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Matt
Ben has always provided great service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/14/2018 08:27 AM

Thank you for the great review and recommendation for ben Girard your advisor..

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
AP
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Andrew P.
Phoenix, AZ
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timely
Excellent service, polite, courteous, timely and very helpful
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/09/2018 02:54 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
WP
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William P.
Fountain Hills, AZ
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
Your customer service is great - Ben is very professional, listens and explains everything thoroughly when I bring my car in for service. Great employee and why I bring my car in to the dealership for servicing!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/08/2018 12:55 PM

Thank you for the excellent review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
Client vérifié
Phoenix, AZ
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Another Great Service
I took my car in for an oil change and tire rotation and had to walk out with a new tire. Ben and Mike made it not so bad. I would recommend their service department.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/07/2018 06:57 AM

Thank you for the wonderful review.

Flat tires always happen at the worst times.  We are glad we were able to help get you safely back on the road and we look forward to seeing you again next visit (fingers crossed no more flat tires).

Michael Southern
Service Manager

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BEN GIRARD
RK
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Roger K.
Tempe, AZ
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
x
I do not write reviews for social media
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/06/2018 03:40 PM

x

We understand, and we appreciate the 5-stars even without the review.  See you next visit.

Michael Southern
Service Manager

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BEN GIRARD
DM
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Delores M.
Phoenix, AZ
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Ben is the BEST
Nice place to have car serviced
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/06/2018 10:37 AM

Thank you for the great review and we agree Ben is the best, well they are all the best, but Ben is the bestestest.

We are glad to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
KG
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Karen G.
Cave Creek, AZ
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ben takes great pride in his customer service
I highly recommend this dealership
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/06/2018 10:20 AM

Thank you for the 5-star review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
Client vérifié
Phoenix, AZ
2014 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Transparency
Upfront about pricing and servicing not about time.
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/02/2018 08:06 AM

Thank you for the positive review.

We certainly try to anticipate your expected wait time for any visit, repairs can sometimes take more or less time than predicted, we will still try to provide realistic promise times for all of our customers.

Michael Southern
Service Manager

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BEN GIRARD
AZ
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Alexa Z.
Carefree, AZ
2007 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Service EVER
The service department at Earnhardt Hyundai North Scottsdale gets a FIVE STAR rating from me! I had my Tucson in for a major service. From the initial phone call to my driving off the lot with a smile on my face, the professionalism and attention to detail exceeded all expectations. Ben Girard went the extra mile to be sure everything was handled perfectly even though we encountered a snafu with an electrical component. He made sure the trouble was identified and repaired before he would return my car. THANK YOU, Ben! This is the first time in over 50 years of driving that I've felt impressed to comment on the quality of service from a dealership. But you deserve it and I think you've made a new lifetime customer!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/01/2018 03:06 PM

Best review for Ben ever!

We are glad Ben made such a great impression and represented our store so well for you.  We really appreciate that you took the time to share your experience with others and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

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BEN GIRARD
JL
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John L.
Scottsdale, AZ
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
review of Earnhardt Hyundai North Scottsdale
I have had my Santa Fe serviced at this dealership since 2011. The people make the difference. Service Advisor Ben Girard is excellent. Also my interaction with Service Director Mike Southern has been nothing less than a pleasant experience. I highly recommend Earnhardt Hyundai North Scottsdale for the service needs of your Hyundai.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/01/2018 03:21 PM

Thank you for the wonderful review and special mention for Ben Girard your advisor.

We are glad you are now a TWO HYUNDAI family.  It has been our absolute pleasure to be your dealership and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

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BEN GIRARD
AR
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Adrianna R.
Phoenix, AZ
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
Quick service
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/01/2018 03:15 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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