Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Hyundai On Perryville / Bret Bokker
BB

Bret Bokker

Service Manager
Hyundai On Perryville
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(94 reviews)
67

Critiques de Bret Bokker

NC
gravatar
Norman C.
Winnebago, IL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2019
client vérifiéVérifié Client
Catégorie : Service
good job
on time, short wait, nice people, good coffee
Recommandé
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
NC
gravatar
Norman C.
Winnebago, IL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2019
client vérifiéVérifié Client
Catégorie : Service
good job
on time, short wait, nice people, good coffee
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/01/2019
Type de service : Maintenance
Catégorie : Service
did what they said
all is well, may be in florida for next service
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 08/02/2019 10:42 AM

Good Afternoon ,
           Thanks for talking with me earlier glad we and i am glad your visit was satisfactory . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
Client vérifié
Machesney Park, IL
2018 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/14/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Make you feel unwanted
Manager will.call you and get upset if you put in a poor review so i will not say this time
Non recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 04/18/2019 11:54 AM

Good Afternoon,
     Thank you for your review from your recent visit here with us at Hyundai on Perryville . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
CH
gravatar
Corey H.
Loves Park, IL
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
AWSOME STAFF
The staff at Hyundai on Perryville are awesome. They go above and beyond.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 04/12/2019 10:10 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
ES
gravatar
Eric S.
Rockford, IL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service dept
Highly recommend this place for service and sales
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 03/06/2019 01:52 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
DW
gravatar
Diane W.
Rockford, IL
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, low pressure, great service.
I have had a great experience so far with Hyundai On Perryville. From the salesman to the service department for my first service appointment. Everyone at Hyundai has been great!
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 12/26/2018 01:13 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
RL
gravatar
Richard L.
Rockford, IL
2017 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good people Great Service
This is my third car purchased from this dealership. They have provided good customer service. From the GM to the sales staff to the device department the team works together to keep me happy. That is worth coming back!
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/12/2018 01:08 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. We thank you for your kind words and loyalty to Hyundai.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
DM
gravatar
Debora M.
Loves Park, IL
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department personnel
My car turned out to be a bit "special" with parts needing replacement and recall issues within its first two years. The service team is one of the best I've ever experienced and all of them try to make these visits as easy as possible for me and always provide a loaner car or rental (at no cost to me, of course). I appreciate the Hyundai on Perryville service team very much!
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/12/2018 04:24 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
JH
gravatar
Joyce H.
Dixon, IL
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The way the customer is treated is amazing!!
For a woman car repairs can be very scary ordeal. But, I was always informed as to what was going on with the repairs and if I had any questions or concerns. I can't say enough about the customer service in the Service Dept., they should be very proud of the service they provide to their customers!
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/08/2018 09:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. Thank you for the compliment it will be passed on to the individuals in the Service Department.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
MT
gravatar
Mary T.
Loves Park, IL
2017 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Close to home
Good
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 11/06/2018 07:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
BS
gravatar
Bob S.
Loves Park, IL
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly service
The people in the customer service department are extremely friendly and pleasant to deal with.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/12/2018 07:12 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
GC
gravatar
Gregory C.
Yorkville, IL
2017 Hyundai Sonata Hyb
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer
No comment
Non recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/05/2018 08:17 AM

Good Morning ,
        We do appreciate the feedback from your most recent visit here with us. I am sorry to hear that your still having some issues with your vehicle . We contacted Hyundai about your vehicle and were following the repair procedure that was based off the previous diagnosis and repair of your other dealer . Anything we can help please let us know . 

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
Client vérifié
Roscoe, IL
2018 Hyundai Ioniq Hybr
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Slow
Employees were good but time it took was to long
Non recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/01/2018 07:25 AM

Good Morning,

    Thank you for your feedback from your last visit her ewith us . We do offer many coupons sent out or available on our website. Our oil changes are very competive to other shops around the area . Any other questions please feel free to reach out (815)229-0089 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
WA
gravatar
William A.
Rockford, IL
2013 Hyundai Genesis
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/29/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
All anout the dollar
The service agent asked me regarding the type of oil I wanted in my car because I was there for an oil change. I stated that I wanted the same oil my regular dealer puts in my car that has a 1yr 10k mile limit. They put in what they had charged me for it and then stated that they did not have that service. 4real??? What would they have done if I had told them I only have fake money for fake service? Never again.
Non recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 10/01/2018 07:21 AM

Good Morning ,
   We do apprecaite the feedback from your last vsiit here with us . Looking at your records from your service here we did used mobil 1 synthetic oil. That is a full synthetic oil, but i wouldnt recomende 10,000 . We recomend 7-8,000 on full synthetic or 5,000 on our synthetic blend . Any question please feel free to give me a call (815)229-0089.

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
CG
gravatar
Crystal G.
Rockford, IL
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people.
Everyone from sales to service are great.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/28/2018 04:29 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
Client vérifié
Rockford, IL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excelent
Great service
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/28/2018 04:28 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
KB
gravatar
Kathy B.
Belvidere, IL
2015 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
They take you right in and get started on your car. The car wash is nice, but they should invest in at least a blower - it comes out soaking wet and leaves spots when it dries.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/26/2018 10:44 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
TE
gravatar
Tauna E.
Poplar Grove, IL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ben Montemayor , service tech is amazing and patient
Got my oil change on my new Tucson, had some concerns about a hesitation on gas pedal- Ben took his time explaining why I was feeling the lag, that wasn't really a lag just not used to the Turbo engine feel. Always get great service !
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 09/26/2018 10:43 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
LW
gravatar
Lonnie W.
Franklin Grove, IL
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service like always
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 07/05/2018 10:54 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
PH
gravatar
Patricia H.
Rockford, IL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best dealer experience ever
Everything about our visit was exceptional. We only planned on looking but because Dave was so friendly and willing to show us new and used cars, we ended our visit by buying a certified Hyundai Sonata Sport. We also enjoyed working with Jim and Pat. We will definitely recommend your dealership to friends and family.
Recommandé
Bret B., Service Manager de Hyundai On Perryville a répondu le 05/02/2018 04:21 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employés avec lesquels vous avez travaillé
BB
Bret Bokker
Service Manager
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.