AJ

ALEX JACOB

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(79 reviews)
66

DC
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David C.
Lutz, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service!
I found the check in to be fast and efficient. The service performed on my Elantra was outstanding.
PAIGE P. de Hyundai of Wesley Chapel a répondu le 09/03/2021 04:50 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

JA
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James A.
Lutz, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
client vérifiéVérifié Client
8
Catégorie : Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.
Employés avec lesquels vous avez travaillé

MP
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Mai P.
Zephyrhills, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Awesome experience
Very satisfied with the service
PAIGE P. de Hyundai of Wesley Chapel a répondu le 08/28/2021 05:47 AM

Thank you so much for the 5 Star Review Mai! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

KS
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Karin S.
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Best place to take your Hyundai for Service
Since moving to Florida, this is the ONLY place I will take my car to be serviced.
PAIGE P. de Hyundai of Wesley Chapel a répondu le 08/25/2021 10:17 AM

Thank you so much for the 5 Star Review Karin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employés avec lesquels vous avez travaillé

JA
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James A.
Lutz, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
client vérifiéVérifié Client
8
Catégorie : Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/24/2021
Type de service : Maintenance
4
Catégorie : Service
Poor scheduling
Poor scheduling, whoever should pass messages along or call back didn't
Leased vehicle shouldn't need to pay for maintenance
PAIGE P. de Hyundai of Wesley Chapel a répondu le 08/25/2021 05:32 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

MT
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Mark T.
Brooksville, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
Mike Ludwig
I transfered maintenance from NPR. This dealership closer.
Information about me was not taken when I checked in. The service writer assumed the transfered file was me...and it was not. Therefore I was there for 3 hours for an oil change. I had been in the waiting room so long that I tried to buy a new one, and we all know how much time that takes.
My mane is Mike not Mark.
Work was probably done in a more than reasonable time, but they didn't have the correct info in the computer. If only the SW verified me when I checked in, I would not have to write this bad review.
PAIGE P. de Hyundai of Wesley Chapel a répondu le 08/24/2021 06:11 AM

Thank you so much for taking the time to complete the survey Mike. I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
Tampa, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
client vérifiéVérifié Client
Catégorie : Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Tampa, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
client vérifiéVérifié Client
Catégorie : Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/04/2021
Type de service : Repair
Catégorie : Service
Not complete. Service not done
Had issue with tires and I have to take car back because the lights are back on. First time took they put too much pressure at gasket and the oil was leaking.
Non recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 08/05/2021 05:40 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

FA
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Faron A.
Zephyrhills, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2021
client vérifiéVérifié Client
Catégorie : Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Land O Lakes, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Reliable
Always great reliable service.
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 07/14/2021 06:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
Wesley Chapel, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Wonderful staff.
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 07/13/2021 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

FA
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Faron A.
Zephyrhills, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2021
client vérifiéVérifié Client
Catégorie : Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/08/2021
Type de service : Repair
Catégorie : Service
Months to replace a mirror
Parts and service department are disconnected and communication internally and externally need serious improvement. Ordered a part in April that needed paint and install. Repaired in July! Crazy!
Non recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 07/09/2021 05:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
Land O Lakes, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2021
client vérifiéVérifié Client
Catégorie : Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Land O Lakes, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2021
client vérifiéVérifié Client
Catégorie : Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/25/2021
Type de service : Maintenance
Catégorie : Service
Service?
Brought my vehicle in for routine maintenance. I was ignored for 10 minutes. I was scolded for not bringing in sooner. When I'd tried to bring in sooner, I was turned away. Identified a minor maintenance issue they said was fixed, but wasn't.
Non recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/26/2021 06:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

JB
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John B.
Dade City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great staff and great service
great staff and great service
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/24/2021 05:33 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
Land O Lakes, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Kona
Petsonnel knowledgeable about vehicle and service plan
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/24/2021 05:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

EC
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Edward C.
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
personnel
Three purchases should say it all. Too many surveys !! You will know if there's a problem.
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/23/2021 06:02 AM

Thank you so much for the 5 Star Review Edward! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Got an oil change great service.
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/23/2021 05:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

Client vérifié
Tampa, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional
Loved the fact that the advisor kept me updated on every details while my car was being fixed! Thank you!
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/18/2021 05:38 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé

TR
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Trevor R.
Wesley Chapel, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellence
Excellent care and knowledgeable personnel.
Recommandé
PAIGE P. de Hyundai of Wesley Chapel a répondu le 06/12/2021 06:13 AM

Thank you so much for the 5 Star Review Trevor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.