My car battery died a block away and walked over to them. They not only jumped my car for free, but t
hen immediately made themselves available to install a new battery (which I needed). Without asking they even fixed my tire pressure and recommended it was time for a tire rotation. Very clean shop and I was genuinely shocked at how nice Mike was. I haven't done many car repairs in my life so expected all car repair shops to be scummy, but it was the opposite!
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My 2001 Toyota Tacoma got sideswiped by a reckless driver. I thought that because of its age, it woul
d be totaled. Fortunately, due to the diligence of Gerber Collision and my insurance company, it was fixed up, and looks better than when I brought it in!
The communication between Gerber and me was thorough and accurate. My truck was ready when they said it would be. Polite and excellent service.
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I found the staff, Kristy in particular, along with mechanic, Reed, to be concerned and helpful. I w
as given professional attention that resolved a dead battery (for my stalled Camry) issue at a nearby location in timely fashion.
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The personal phone calls from a member of the Duncan family keeping me informed.
My Lexus 2019 NX was brand new (only 300 miles) when in an accident. The damage was very extensive
to the entire ,left side of the car. It was repaired to perfect condition
and all computer and technology systems are restored.
The personal phone calls gave me assurance and knowledge of the phases repair. The excellent reputation of Duncan Autobody is certainly accurate.
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Brian Was extraordinarily nice from the first phone call. I Got in right away, and they started wo
rk that day. I was quoted 1 1/2 weeks. They were done in 5 days. Looks good so far, haven't looked too meticulously though. The actual cost vs quoted cost on first day was dollars different. They are very efficient! Thank you!
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We have been here a few times. They get the job done right and in pretty good time. They have had to
order in our electric window buttons for a couple windows, the order comes in a few days and they get it installed in good time.
This time I took in a paint pen from my car dealer for some touch up paint. They paint pen from the dealer was useless, so one of the guys made up some paint for me and did the touch up for me. He did a great job.
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