New car owner in NYC. Stopped by on a Friday afternoon for a inspection. There was no line. Staff was
super friendly. I was done in about 20 minutes total, from the time I arrived. Reasonable price. Will be back for other services I need.
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I went to Latuff Brothers Auto Body after a frustrating and scary accident that damaged my car's fron
t end and part of engine. All the staff there were excellent at all times of the experience. The front desk person who answered my multiple inquiries and updates... friendly and never made me feel any question was insignificant. They also returned calls quickly or would call to tell me they needed more time to get back to me on further details. The people who I worked with all the estimates and fixing of my car was outstanding - thru the entire process. The car repairs were done as I had hoped. All communication and paperwork and timelines were met above and beyond. I'd recommend without any reservation to anyone! A++ rating from me.
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My 2001 Toyota Tacoma got sideswiped by a reckless driver. I thought that because of its age, it woul
d be totaled. Fortunately, due to the diligence of Gerber Collision and my insurance company, it was fixed up, and looks better than when I brought it in!
The communication between Gerber and me was thorough and accurate. My truck was ready when they said it would be. Polite and excellent service.
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I found the staff, Kristy in particular, along with mechanic, Reed, to be concerned and helpful. I w
as given professional attention that resolved a dead battery (for my stalled Camry) issue at a nearby location in timely fashion.
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The personal phone calls from a member of the Duncan family keeping me informed.
My Lexus 2019 NX was brand new (only 300 miles) when in an accident. The damage was very extensive
to the entire ,left side of the car. It was repaired to perfect condition
and all computer and technology systems are restored.
The personal phone calls gave me assurance and knowledge of the phases repair. The excellent reputation of Duncan Autobody is certainly accurate.
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Brian Was extraordinarily nice from the first phone call. I Got in right away, and they started wo
rk that day. I was quoted 1 1/2 weeks. They were done in 5 days. Looks good so far, haven't looked too meticulously though. The actual cost vs quoted cost on first day was dollars different. They are very efficient! Thank you!
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