I got in a car accident right before I had to go out of town on a trip for work. I was referred by st
ate farm and worked with Scott at the Gladstone location. BEST customer service I've had in years. Way better than any other auto body shop I've ever been to. Felt confident leaving my car with them while I was away, they got it done quickly, I got text updates throughout the process about progress on getting my car repaired. Scott stayed late to accommodate my schedule so I could get my car during off hours on the weekend, they even detailed my dirty car, vaccumed and washed it unexpectedly. He also had it running with the seat warmer on when I arrived to pick it up since it was a super cold day. Oh, and got me a shuttle from the rental car place to Fix so I didn't have to walk or uber. Couldn't be more pleased with this place. Will be referring everyone here and giving them all my future business.
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Excellent workmanship . Max informed me as the repairs were being done how long they might take
and updated me as more work was required. They made my rental car pick up and return a breeze.
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Took my 2002 Acura TL type S for a bumper replacement they are very professional and the work was don
e in an extremely timely manner my car once again looks showroom quality I highly recomend Fix Auto Lacey to anyone needing any body repair done
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My Chevy SSR hit a curb hard and equired repai to straighten the A-frame etc. They did a wondeful jo
b in a short time as well repainted the front bumper area that was scraped during the incident. Great service and very nice people. Also my car was meticulously cleaned when inside and out when I picked it up. Its little things like this as well as great work that will make me go back if auto work is ever needed again. Thanks SAB. Good to know that there are still people who know what customer service is all about...
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