Josean Puleo made our buying experience very easy and simple very knowledgeable, friendly, and always
available for us!! Every single question was on target, the best he is honest, and made the process much easier, ask him when you visit you will see the difference.
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Chris Beltran was the sales guy I worked with on my GV70. I really appreciated his working knowledge
of the GV70. My last 'new' car was a 2010 Sequioa and the technology in the Genesis is years ahead of what I'm accustomed with. Chris has been helpful in sending links to the Genesis YouTube series which is another great resource. There was never any pressure when i was at the dealership, just information and assistance. They also had the lowest markup in the area, i.e. taxes and reasonable fees. I had been talking w/dealers from Towson, MD to Petersburg, VA and markups ran from 2 to 8k on the GV70 after taxes.
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My mother had an issue with her 2018 Santa Fe with dash lights continuously coming on. After three tr
ips to the service department they still were not fixed. I wrote a one star review at that time and that night the general manager Chris called my Mom and asked if they could meet with us the next morning. There were four Hyundai employees in the meeting with us including their best maintenance tech. They took the car and remedied the issue. I was impressed that they made it right. I was in maintenance for a long time so I was relieved to see they had the maintenance guy in the meeting. Although I don’t believe you should have to bring your car in four times to repair it, Chris was all over it once he became aware of the review. Thanks Chris and the others in the meeting for making it right
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Both Brian and Glen were most helpful. I appreciate Glens assistance in helping me with all the “bell
s and whistles”. As an older person I never felt any resentment from him as I asked the same questions over and over. He never lost patience with me. His “mama” raised him right.
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Absolutely Exceptional Experience - Alejandra Arredondo is a True Gem!
I recently had the absolute best car buying experience of my life, all thanks to Alejandra Arredondo
at Genesis of Appleton. I had been searching for my "unicorn" vehicle – a very specific 2017 Infiniti QX70 Limited with the technology package. When one popped up at Genesis of Appleton, I favorited it on AutoTrader, even though there were no photos or a full description yet.
Almost immediately, Alejandra reached out. Her proactiveness was incredible. By the next day, she had sent me the CarFax and, crucially, the original window sticker, confirming it was the exact Limited model with the tech package I was looking for. This immediate transparency set the tone for the entire process.
The next day, Alejandra went above and beyond by initiating a video call. She walked me over to the service bay while the vehicle was being inspected and introduced me to the mechanic! It was incredibly professional and reassuring. She then gave me a thorough virtual tour, showing me every inch of the immaculate QX70 – engine bay, interior, and even close-ups of the wheels. When I pointed out minor scuffs on a couple of wheels, Alejandra didn't just acknowledge it – she took action. She spoke with her manager and arranged to have the wheels professionally refinished at no extra cost to me! This level of customer advocacy was fantastic.
Concerned about the history of such a low-mileage (only 39k miles!) vehicle, I asked about the previous owner. Alejandra investigated and found out it came from a long-time customer family who owns a local mechanic shop – the previous owner was their son, also a mechanic. This information, combined with the car looking like it just rolled off the showroom floor, gave me immense confidence.
Throughout the entire process, Alejandra was upfront about the price. There were zero games, no pressure, no hidden fees – just refreshing honesty and transparency. She managed to be incredibly fun and charming while maintaining absolute professionalism every step of the way.
Even after the sale was complete, Alejandra's thoughtfulness continued. She sent me a beautiful personalized leather key fob and a handwritten note commenting on my positive attitude – a truly personal and heartwarming touch that I'll never forget.
If you are looking for a vehicle, do yourself a favor and ask for Alejandra Arredondo at Genesis of Appleton. She embodies what customer service and a genuinely positive car buying experience should be. The car world definitely needs more Alejandras! Five stars isn't enough!
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Fitzgerald Genesis of Clearwater set the bar across the board for a perfect customer experience.
From the moment I reached out with a brief inquiry, Mark, Martin and Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.
It could not have been more pleased and this made the process extremely pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
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