Purchased a Genesis GV80 and we are pleased in every way with the experience. Shane Monroe was helpfu
l and knowledgeable without undue pressure. He was backed up by Matt, the GSM. We could not have been more satisfied.
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Never heard of the Genesis G70 since we actually came in to look at an SUV, but we were considering s
edans as well for our next car purchase. We noticed these cute little cars and took one for a test drive and we were sold. Such a nice car, drives very well. Dealership was great too we strongly recommend Freeman. ?
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This is our 6th purchase/lease from Conicelli and our best experience. Craig Lesack and Aaron Wilker
son took very good care of us. Craig ensured that we were completely happy with the transaction and Aaron ensured that we knew how to work every detail of our hot, sexy new 2024 Genesis GV60 - and there was a lot to learn! It was a great, easy car buying experience.
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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I had a wonderful buying experience with Ryan & Francisco, I stopped by after having a horrible expe
rience at another Genesis dealer in Woodbridge NJ.
I meet Ryan looked at the GV70 talked about the features of the vehicle & options on the car.
Went over the numbers with Francisco & the deal was done, the finance office was a breeze, no hard sale on anything, I was nearly shocked after buying four BMW & a Lexus in the past, not one sales pitch about extended warranty or tire & rim warranty, truly wonderful way to buy a car without the drama.
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