Wonderful customer service. Owner communicated with me very well and was very considerate of my situa
tion. Would definitely use them again. A bit pricey but worth it. However AAA did not do their job. Battery should have been replaced by them. They dropped the ball. And I will address it
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Would not go anywhere else to get my car fixed or looked at. They are honest and my whole family goes
here. I highly recommend Midas in Billerica
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I brought my older RAV4 in for one thing but I found out I needed a lot more. I was greeted by a very
professional and kind woman at the counter she listened to my issues. Next technician and the manager explained everything to me and showed me what was wrong . They were professional and honest. They broke down the costs. They helped me figure what I could do now and things I could do later. Very helpful. I am grateful for their kindness. The prices seemed very reasonable to me.
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Exceptional service with a smile & honesty; a rare experience these days!
I drove in with a hole in my exhaust pipe (1999 Honda Accord) knowing this could cost me more than th
e value of the vehicle and also needing an oil change. Once my car was on the lift, I was invited to see where the hole in the exhaust system was. I also saw that there were a few leaky spots & asked about those. Frank noticed that I was running with 3 snow tires & so suggested that these be balanced & rotated, which makes sense. Of course, once the wheels were off, it became evident that I needed brakes, so my repair bill became ever larger....!!!! As a person on a fixed income Frank managed a welding fix on this old vehicle for the exhaust system which is such a blessing!! With new brakes on the front, which are never negotiable for safety's sake, an oil change as planned as well as the added intelligence of learning what fluids I must attend to when maintaining the vehicle and my tires rotated for better driving and longevity, I feel grateful to have Hondar House & Frank Augello maintaining my old car. He's the expert here; certainly not me!
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My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a
dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
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No matter what car we take you ALWAYS have it done in a speedy time and give the BEST prices My wife
and I are very happy with all of you and wouldn't go to anyone else.. We recommend all our friends to Brothers Keep up the great work
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I have been going to Good News Garage for close to 40 years… and why I keep going back is that I trus
t them. They do really good work…and they are great about saying what needs to be fixed now, and what can wait a bit - but we need to be keeping an eye on …. And an eta on when it will probably need to be fixed (six months, a year, a couple of years)
And they are just really nice guys
(For those of you old enough to remember the radio show….The reputation of Click and Clack is in very good hands)
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