We have been using Mackert for 10+years and have always felt that they are transparent and compassion
ate. We appreciate their communication and honesty. Highly recommend.
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I have never been more pleased with a mechanic's work than I have with Sorenson's. They have always
gone beyond what I expected. I am so impressed with this repair shop, when I purchased my last car it leaked oil. I was told by the dealer that I could bring it in to the lot's repair shop. I brought my car in the next day for an estimate and it was more than I could afford at the time. Later I brought my car to Sorenson's and asked for an estimate, it was almost half of what the first repair shop quoted. Sorenson's did an amazing job and my car never leaked oil again. Each time I have needed any work done, I am pleased with the results. I recommend Sorenson's to everyone I know. I usually drop my car off the night before the work is done and they call to explain why my car needed the work done and always took my budget in mind and gave me alternatives. There are never hidden charges, what the estimate says is exactly what I pay. I have been ripped off in the past but NEVER at Sorenson's. I have never had a bad experience with this company and will recommend them to everyone.
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This Thursday when I drove at 90, the dashboard of my old C300 turned to full red with battery icon i
n it, also steering is difficult. Per ChatGPT, it is not a simple battery issue but probably related with charging system. I immediately stoped and towed it here. It was diagnosed quickly and fixed within two days considering there are lots of other appointments and near holidays. The real issue is drive belt and acc belt idler pulley which caused charging problem. I am so thankful because it is near Christmas and I really need the car for my work. The admin and engineers here are awesome! I really appreciate it!
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Had a tow truck drop my car there after hours when my breaks seized up. They looked at it first thing
the next morning- I thought I was going to need a new break caliper. But they only had to replace a couple bolts. They didn’t even charge me. Wonderful service. Great staff.
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