Overall a great car, but not the best buying and support experience
I enjoy how the car drives and handles, but the purchase and delivery were among the worst I’ve experienced. At delivery, no one explained the features. When I asked for a software update to enable wireless CarPlay before I took delivery, they said it wasn’t possible. I returned on my own time the middle of winter and spent two hours installing the update myself because the dealership claimed they lacked a USB drive and couldn’t download an update due to firewall issues (among other exucuses). My request for all-weather mats to compensate for my time was ignored. Aside from minor bugs (e.g., not being able to bookmark 107.9 FM), I like the car—but after this ordeal and unresponsive support, I would not buy another Genesis.
Also, the dealership I bought from was a dump. For a "luxury" car, I expected not to feel like I was buying the car out of a dealership space that was last update in the the early 1990's. The facilities are an embarrassment to the brand.