Thank you, Donna, for reaching out to Genesis Motor America. We are very saddened to learn about your experience with your Genesis GV70. We’re so sorry to hear about your experience with one of our Retailers, as we  hold them to the highest standards. We'll share your feedback with their management team. Thank you. ^cc 

Thank you for sharing your feedback on your Genesis GV70, Catherine. We appreciate you bringing this to our attention. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. Thank you. ^cc