Thank you for reaching out, Edward. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your Genesis GV70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you, Bankim, for reaching out and sharing your concerns about your Genesis GV70. Our records indicate that you are already in contact with one of our Case Managers. Please continue to collaborate with your Case Manager to address your vehicle's concerns and the survey concerns you have highlighted. We appreciate your attention to this matter. Thank you. ^cc