
Hello Katherine, Thank you for taking the time to provide us with valuable feedback regarding your experiences with your Genesis GV70. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. Genesis values your opinion and we appreciate you taking the time to contact us. If you have any further suggestions, feedback, or need support, please feel free to contact our Customer Care team at (844) 340-9741. Thank you.^cc