I had tried to get a front wheel bad bearing replaced at my usual auto repair location, but they told
me that their press used for wheel bearing replacements was broken. As a uber driver, I needed help fast, so I went to Expert Car Care, a shop I had never gone to before. By this time, it was late enough in the day that they told me I would need to make an appointment for the following morning, which I did. I left the car off at 9 AM, and by 4 PM, not only did they have the bad bearing replaced, but after consulting with me, I told them to replace the other front bearing also, which they did, all in the same day. They were very cordial and up-front about all diagnoses and charges. I was very pleased with the service and the workmanship.
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This was our second purchase from Spradley and salesperson Steve Salazar. We have been very happy wit
h each transaction and highly recommend Steve. He listened to our wants and needs and found us the perfect match in a 2022 Hyundai Santa Cruz. He never tried to over sell. We highly you purchase your next vehicle through Steve.
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101 Auto Shop has been a great experience. I’ve been able to communicate with the staff there and the
y understand. The lead mechanic is very talented and undertakes complicated repairs. Thank you, 101 Auto Shop.
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Service OUTSTANDING. Price LOWEST price in town. Very professional. Very polite. I never had a car
service provide me with pictures of the work and detailed information. All sent to my email. You guys and Erin rock. You have a customer for life. I will bring my wife car (2019 Dodge Journey) to you for things not covered under warranty, my son's (2016 Kia Optima) for things not covered under warranty and my daughter's (2006 Volvo S60 2.5T) to you for all services required. I am that impressed with your service. Sign me up for the "Family Plan". Thanks.
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Forward-
Vehicle involved-2005 Jeep Grand Cherokee, 5.7
About me – Retired now but x-auto-mechani
c; have been working on and with all types of vehicles since the ‘80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic.
Early Sept 2021, we began experiencing new issues with this vehicle, in short:
1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die.
2. The vehicle would die unexpectedly no matter speed or angle.
3. Would not hold a steady idle.
I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It’s an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue.
I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less.
After speaking to John (Owner of “MasterTech Auto Repair”) in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days.
So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn’t satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn’t going to spend money on an ECM or PCM if that didn’t resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body.
All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John’s steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution.
Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don’t know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.
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Took in both cars within a week for issues that I know would usually ended up as a huge repair bill f
or “who knows what”. These guys were completely honest and took care of minor issues at a minor cost. They are now my “go to” shop! Courteous, professional, personable and even took me to work and picked me up while they worked on my car. No wonder their parking lot is full! Great place.
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