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American Wheel & Tire - AWT

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(118 Avis)
78
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
78
Score NPS ®

Détails de l'entreprise

À propos

American Wheel and Tire offers new aftermarket wheel and tire solutions to fit almost any budget. American Wheel and Tire offers new aftermarket wheel and tire solutions to fit almost any budget.

Catégories
Pneus, Vente et réparation de pneus, Réparation de roues et de jantes
Contact
(713) 682-1085

Heures d'ouverture

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
11350 Northwest Fwy Houston, TX 77092
American Wheel & Tire - AWT's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(118 Avis)

JP
gravatar
JAMES P.
Santa Fe, TX
2019
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Lowering kit for 2019 Ram 3500
Discussed my needs and parts ordered and installed in a very timely manner. Only took a couple of hours to install and done very well. The adjustment did exactly what was needed. My tech Johnny went out of his way to make sure I was taken care of and followed up after the fact.

Client vérifié
Houston, TX
0
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2025
client vérifiéVérifié Client
10
Quick Setvice
Put our jeep in for a new stabilizer bar and tire rotation. Quick service & professional.

JM
JOHNNY M.
New Caney, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
In and out on time
My go to for wheels and tires

CG
CESAR G.
Cypress, TX
0
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
Chris and the Team Took Great Care of Me
I had a great experience with American Wheel and Tire. The customer service was excellent from start to finish. Chris was especially awesome—straightforward, knowledgeable, and took the time to answer all of my questions.

There was a small mix-up with the color of the wheels that were installed, but they handled it exceptionally well. They let me take my car home while waiting for the correct wheels to arrive, and once they did, the swap was quick and hassle-free.

Mistakes happen, but how a business handles them makes all the difference—and AWT went above and beyond. I highly recommend them!
Tami G. de American Wheel & Tire - AWT a répondu le 04/16/2025 12:20 PM

It's great to hear that you had such a positive experience with us! We're all about making things right, even when a minor color hiccup pops up. It's good to know Chris and the team were there to guide you with straightforward answers. Your recommendation means a lot to us because when it comes to customer service, we like to think we're in the fast lane! Safe travels on those new wheels!


TN
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Tony A N.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
Wrangler JL
I had a fantastic experience working with Alyssa Reyes at American Wheel and Tire. She was incredibly approachable and sincere from the very start. Her knowledge and professionalism really stood out—she kept me informed throughout the entire process and made sure I understood every step. What impressed me most was how much she genuinely cared about the outcome of my Wrangler JL. It wasn’t just another job to her—she really took the time to make sure everything turned out right. Highly recommend working with Alyssa if you want someone who’s not only skilled but also truly invested in your satisfaction.

LN
LEE N.
Houston, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/13/2025
client vérifiéVérifié Client
1
Decent Service, High Prices.
$200 Alignment and $100 to have each tire balanced. Was quoted a different amount over the phone. Was told I was going to be given a deal with $75 for each tire.

I came here thinking that American Wheel and Tire should be the “go-to” for vehicles like mine. Had service performed here as I needed to drive out of state that night. Alignment seemed to be in spec, wheel balance took multiple tries and an extended amount of time. Slight vibration still detected within steering wheel. Was told that the tires will need to be replaced or warrantied through my vendor. Also was told to come back if the problem persisted. This place left me with a “this place seems a bit shady” feeling after I left.

Took my car to another servicer who was able to perfectly balance my wheels for 40$ each using the same Hunter equipment and verified there was nothing wrong with my tires.

It is on me that I accepted to do the services with AWT at the given prices as I was in a hurry and salesman knew that as well.

This is going to be my first and last time going to American Wheel and Tire. I’m sure others have had better experiences here than I have. However, I believe that you would find better service at a fraction of their prices somewhere else.
Tami G. de American Wheel & Tire - AWT a répondu le 04/17/2025 08:58 AM

AWT takes our customer experience very seriously and pride ourselves on our service.  We apologize that your service experience felt like it wasn't up to standards.  I have spoken with your sales person and understand that you were in a hurry that day and unfortunately, we didn't have enough time to complete the work as we normally would to allow you to leave when you requested.  We did ask that you bring it back to us when you had more time.  
Your vehicle had specialty large tires and wheels which require proper balancing on our Hunter Road Force equipment.  Please know that we would like the opportunity to correct the issue for you.  
We appreciate you letting us know of your issue because it is through this experience that our team learns and grows.


RG
ROSS ANTHONY G.
Houston, TX
2014 Mercedes-Benz S550
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
First time customer
I had a great experience with getting my rim sensor and valve stem replaced. The team was quick and very detailed. I will definitely be going back with anything I need for my vehicle.
Tami G. de American Wheel & Tire - AWT a répondu le 04/14/2025 08:10 AM

We're delighted to hear about your experience! It sounds like our team hit the nail on the head—quick and detailed service is what we aim for. Just remember, if your vehicle starts to feel neglected, it's always better to bring it in for a check-up rather than letting it sulk in the driveway. We're here whenever you need us!


AS
Alex S.
West Fargo, ND
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
10
Jonny took care of my situation in a jiffy…
Finest service in Htown!! Highly recommend
Tami G. de American Wheel & Tire - AWT a répondu le 04/14/2025 08:10 AM

We appreciate your support and your kind recommendation! It's fantastic to hear that you think we provide the finest service in town. We're always here to ensure your wheels are rolling smoothly—after all, nothing says "I love my car" like a great set of tires. If you need anything else, just give us a shout!


DG
DAVID MICHAEL G.
Cypress, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2025
client vérifiéVérifié Client
10
Tacoma lift, tire and wheels upgrade
Really great experience getting exactly what I wanted for my truck. Fast installation as well. Highly recommend.
Tami G. de American Wheel & Tire - AWT a répondu le 04/09/2025 10:59 AM

We're glad to hear you had a great experience with us! It's always nice when we can hit the nail on the head—especially when it comes to outfitting your truck. Fast installation can almost make you feel like you're in a pit stop. We appreciate your recommendation and look forward to helping you again in the future!


RG
ROBERT G.
Houston, TX
2021
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2025
client vérifiéVérifié Client
9
Staff always willing to help out and give good advice on product usage and the best options
Went with concerning thoughts on wheel spacers and was informed that what was installed was done for a reason and explained the proper process and why they were required thanks.
Tami G. de American Wheel & Tire - AWT a répondu le 04/01/2025 10:21 AM

We appreciate you taking the time to share your thoughts! It's great to hear that our team could clear up those concerning thoughts about wheel spacers. After all, knowing the why behind things makes for a smoother ride—both literally and figuratively! If you have any more questions or just want to chat about wheels, we’re here for it.


MB
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MARK B.
Houston, TX
2023
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2025
client vérifiéVérifié Client
10
Well run operation.
I was pleased that everyone was familiar with what I wanted done. They all had a good understanding of the products and it was all business when they started. I will be calling them in the future.
Tami G. de American Wheel & Tire - AWT a répondu le 04/01/2025 10:22 AM

It's fantastic to hear that our team was on the ball and ready to tackle your needs with the expertise that would make any product whisperer proud. We're glad you enjoyed the experience, and we look forward to being your go-to when it's time for your next tire and wheel adventure. Don't hesitate to reach out whenever you’re ready to roll!


DW
David W.
Houston, TX
2020 Ford Trucks F-250 Super Duty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Best Customer Service in the City
Quality of work is second to none. Compared to the national tire shops. .. well, you get what you pay for.
Tami G. de American Wheel & Tire - AWT a répondu le 04/01/2025 10:22 AM

We appreciate your feedback and are delighted to hear you noticed the quality of our work. It’s like comparing a fine dining experience to a vending machine snack—sometimes it’s worth investing a little extra for that gourmet touch! We’re here to provide top-notch service and products, and it’s great to know that you feel we deliver on that promise. If you ever have any questions or need assistance, feel free to reach out.


TB
TOM B.
College Station, TX
2024 Ford Trucks F-250 Super Duty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2025
client vérifiéVérifié Client
10
Ready Lift Leveling Kit
Johnny gave me a fair price and was very responsive. AWT worked with my schedule and kept me up to date throughout the day while my truck was being worked on. Great Job Johnny and AWT!
Tami G. de American Wheel & Tire - AWT a répondu le 04/01/2025 10:22 AM

We appreciate your feedback and are glad to hear that Johnny was on top of his game! It sounds like he not only got you a fair price but also ensured your truck was in good hands while keeping you informed. We're all about turning your tire troubles into smooth rides, and Johnny certainly delivered. Thanks for choosing AWT, and we look forward to keeping your wheels spinning!


Client vérifié
Humble, TX
2022 Mercedes-Benz C300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2025
client vérifiéVérifié Client
10
Great service as usual,.
Dealt with Johnny, he is knowledgeable.
Tami G. de American Wheel & Tire - AWT a répondu le 03/24/2025 09:35 AM

We appreciate you taking the time to share your experience! It's great to hear you found Johnny's expertise helpful. We pride ourselves on having a knowledgeable team that can tackle any questions or concerns you might have. If you need anything else, just give us a shout!


Client vérifié
Cypress, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2025
client vérifiéVérifié Client
10
Suspension check
I had them check my ball joints. They were helpful and professional. Johnnie was great to work with.

1-15 sur 118 résultats
Offres et publications
🚗💨 We're thrilled to hear about your speedy experience with Justin! If he’s not a superhero in disguise, we don’t know who is! Thanks for choosing us—your wheels are in good hands! 🛞✨ #CustomerAppreciation #AWTFamily
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Thanks for the love! 😊 We're thrilled you had a wheelie great experience with our customer service! 🚗💨 We’ll keep the tires rollin’ for your next visit! See you soon! #TireHeaven #AWTFamily
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Thanks for the amazing review! 🎉 At American Wheel & Tire - AWT, we believe honesty is the best policy—and detail work is like giving your ride a spa day! 🛠️🚗 We're glad you felt it! #AWT #CustomerAppreciation
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?✨ Big thanks for the fantastic review! We're thrilled to hear Johnny made your truck rim and tire retrofitting a breeze. Smooth rides are our specialty! Looking forward to helping you again. Stay tire-some! ? #AWT #HappyCustomers
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Thank you for choosing AWT for your Land Cruiser needs! ?✨ We’re thrilled to hear you love the wheels, tires, lift kits, and vinyl wraps! We aim to keep your ride looking sharp and rolling smoothly. Keep cruising in style! ? #AWT4Life #RideInStyle
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We're thrilled to hear our team hit the mark! ?? Whether it's tires or accessories, we've got your truck covered. Thanks for trusting us time and again—you're part of the AWT family! ❤️ #CustomerAppreciation #AWT wheels
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We're thrilled to hear you had a smooth ride with Joel! ?✨ Straightforward and honest—just how we like it! Thanks for your kind words about our customer service. We're always here to keep your wheels turning! #CustomerAppreciation #AWTExcellence

?? Tire troubles? No problem! We're thrilled to hear Johnny got you back on the road in no time! Thanks for trusting us with your ride—just like a pit stop, but without the sweat! ? #TireTalk #AWTPitStop
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We're thrilled to hear about your experience, Mark! Thanks for the shoutout. Our team is rolling on those 5 stars! ?? #HappyCustomers #WheelAndTirePros
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