Forward-
Vehicle involved-2005 Jeep Grand Cherokee, 5.7
About me – Retired now but x-auto-mechani
c; have been working on and with all types of vehicles since the ‘80s, so my extensive experience is of great value to me when it comes to knowing another credible auto-mechanic.
Early Sept 2021, we began experiencing new issues with this vehicle, in short:
1. The throttle acceleration would sporadically jump (as if one was to tap the gas pedal on and off) and then for no reason, die.
2. The vehicle would die unexpectedly no matter speed or angle.
3. Would not hold a steady idle.
I used a consumer model code reader to see if I could determine the possible issue and resolve it myself, knowing how expensive it is these days for auto-repair, especially if it involved troubleshooting/replacing electronic components. I did retrieve some codes ex: U1411 which indicated the likely cause was the ECM. Well, I also happen to know the ignition switch could cause the vehicle to unexpectedly die so I changed that component first. It’s an easy replacement and an inexpensive component ($30) but a little tedious to replace for most that are not mechanically inclined; however that did not resolve the issue.
I researched for about 4 hours in addition to speaking to a couple of 30+ year ASE Certified Jeep mechanics who, after reviewing everything were very confident it was the PCM and not the ECM. That said, other than locating one from a salvage yard, the PCM ($1,300) was no longer available for this vehicle nor was the ECM which would have been considerably less.
After speaking to John (Owner of “MasterTech Auto Repair”) in Harrison, AR. and describing the issues, he assured me he had much more sophisticated equipment to perform a more in-depth diagnosis. He was relatively confident that he would be able to determine the issue fairly quickly over a few days.
So that was the best and most effective way forward to determine what the issue was. After a few days of diagnostics/graphs and research, John updated us indicating although right now he was leaning towards the ECM being the issue, he only felt 75% confident. He also mentioned he was noticing some fluctuating voltage in the throttle body. In any case, he wasn’t satisfied just yet and asked if it would be OK for him to continue his deep diagnostics and troubleshooting until he felt confident of the cause. I told him to keep it and do what he needed to do until he felt absolutely confident of his diagnosis because I wasn’t going to spend money on an ECM or PCM if that didn’t resolve the issue and he completely understood. So, 2 more days went by and we received an update call from John. After even more graphing and diagnostics and personal persistence, John said he was now absolutely confident the issue was in fact the throttle body.
All in all, after previously conferring with other long-tenured ASE certified Jeep mechanics, their recommendations could have cost us upwards of $1,500-2,000+, and instead, the decision to take it to MasterTech Auto Repair was the correct choice and most affordable and effective choice and resulted in the complete satisfaction of this customer all due to John’s steadfast insistence not to be partially satisfied but to be absolutely satisfied with a cause and resolution.
Readers Note: Coming from a family of Auto and Aircraft Mechanics, I am not easily pleased nor satisfied when it comes to dealing with most people who claim to be auto-mechanics b/c most don’t know anywhere near what they claim to know. Dealing directly with John at MasterTech was a very nice and refreshing experience and I personally and HIGHLY recommend them to anyone.
...more
2101 George Washington Memorial Hwy
Yorktown, VA 23693
4,6
(15 Avis)
LQ
Excellent Care
From the person to takes your care in to the workers in the back, they are all quite friendly and per
sonable. They listen and have solved all my car problems/ situations that come with an older vehicle.
...more
I’ve been taking my car to auto doctors for years now. Every single time I take it to them I get my c
ar back way sooner than I think possible and they’re always so kind to me. As a girl sometimes talking to mechanics can feel frustrating because other places take advantage of my gender and make stuff up or even jack up the price so I have to ask my dad to talk to them for me. This is the only place I’ve found that doesn’t treat me like an idiot and I feel comfortable dealing with things myself.
...more
Completely agree with 5-star rating -- "as good as it gets." We have had three vehicles inspected a
nd serviced over several years now at VA T&A of SF. Consistently, we have received extremely high quality service, at reasonable prices. More significantly, on more than one occasion, they have fixed problems that I thought would be much more expensive for a fraction of what i anticipated, or declined the work, saying it just wasn;t worth putting money into an older vehicle. Case 1 was an A/C problem on a 12 year old van. I was prepared for a new compressor, etc. -- they replaced a fuse for about $25. Second case, was a 16 year old 220k mile truck that needed a new drive train. We knew this would run into the thousands and were willing to put up to about $4k in. They new this. When they took it in for an estimate, they noticed there were major problems with the frame (rust through) that would prevent it from passing inspection in 3 months and rendered vehicle very unsafe to drive. Basically they refused to work on it. They could've easily taken my $4k and failed the truck in a couple of months. But they chose to do the right thing and take care of their customers -- me and my family, which includes two teenage drivers. Enough said, in my book!.
...more
Took in both cars within a week for issues that I know would usually ended up as a huge repair bill f
or “who knows what”. These guys were completely honest and took care of minor issues at a minor cost. They are now my “go to” shop! Courteous, professional, personable and even took me to work and picked me up while they worked on my car. No wonder their parking lot is full! Great place.
...more
Well they are the best shop around Wichita Ks Period very knowledgeable in all aspects.i took my my F
ord Expedition too a shop in Winfield Ks or the guy's yard better yet waiting 6months for nothing but a tore up dash wiring didn't change the heater core out all around completely was at a loss I thought till I found this shop. They completely turned it around for me several people told me to trash my Expedition salvage it scrap it that it was done do too what the Mechanic told me he could change a heater core which it turned out he knew nothing about what he was doing pretty much just cost me money out in his yard too tear my vehicle apart inside Central Auto & Repair completely changed the inside look & fixed everything for me I was soo very happy many months later it was drivable
...more
Pour revendiquer cette entreprise, votre nom de domaine doit correspondre à votre adresse e-mail, ou votre numéro de téléphone doit correspondre au numéro de téléphone de votre annonce commerciale.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
