DO NOT BRING YOUR CAR HERE, IF YOU CARE ABOUT IT! I have had two cars damaged here. The first was returned without it’s center cap and the power steering cap was not affixed properly. They pulled another one off of another truck when I had to argue that it was most certainly there when I dropped it off. My truck was old and rusty, so I let it slide. Less than a year later, I brought my classic car in for a hose replacement. When I arrived to retrieve my car, it was parked so the passenger side was up against several other cars. I thought this was bizarre, but brushed off the feeling. It was freezing out and I had no reason to inspect the exterior of the car as they only replaced an engine hose. The next morning, in the light of day, I saw that my front passenger quarter panel had been completely dented in along with all of the chrome flare. I had not and do not drive this car anywhere but shows and maintenance. It was Sunday, so I had to wait until Monday to go in and show them the damage they caused. I was met with aggression and push back. After I told them that I have video of the car shortly before bringing it in (there was zero damage), they finally agreed to look at their security video. I was then quickly told that only the owner could access it and he had just left. I called the next day and was told that now the owner was sick and they did not want to bother him ( bother him about his business and employees damaging my car?!) about this and they would let me know in a few days. I called again a few days later and the new story was that they were locked out of their security video and working with the company to access it. I called back several times over the next few days and was given a different story every time. I then realized that they were giving me the run around until the video would self delete, which they said happens around 7-10 days after the date of incident. My car was in perfect condition and they knew that they had caused this damage. I was met with aggression, lies and no accountability. I tried calling the cops to make a report and they said that there was nothing they could do and did not have the resources/manpower to attain the video from them. I was left to file a hit and run. To this day, I have still not been able to find the OEM parts to repair my car. This was a show car that I had intended to sell and this has destroyed it’s value. If you are wondering why I brought this car there after the first incident with my truck, it is simple. My truck is old, rusty and solely used as an A-B vehicle. My car is a classic and I mistakenly thought that they would handle it with care and respect. Do not trust them! Their “low prices” have ended up costing me money and countless hours trying to find replacement parts for my vehicle. This shop has zero integrity and will do whatever they can to hide their damage from site. Disgusting business practice! There are countless better and SAFER garages out there. Below are photos of the damage. They saw it first hand when I returned for video the first time.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
