Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment! Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment!
Worst customer service!
I’ve been in the car industry and I have never been treated so disgustingly in my life!
This person Norma, apparently whatever she was doing on her cellphone was more important than acknowledging a customer. We were like ok I guess we’ll go somewhere else… and finally Norma acknowledge us. We asked her what our warranty covers… she looked at the computer and with disgusted face expression said “oh you have the basic” it only covers up to 50k or five years.
We then said ok well this are the lights that are showing in our dashboard which it seems to be and electric problem since you guys change a lightbulb and it stopped working… you guys need to fix that and I need to make an appointment for service… Norma said “well that’s going to cost you $220 just to check what you have going on in your car”
My husband was absolutely in shock after he said “but I already know that the car needs a service and the electric problem were the light is, so just for you to check you just going to charge me $220??”
On top of all this….. This dealership apparently doesn’t have enough maintenance workers/staff so for us to get an appointment it would be until NOVEMBER 20th!!!!!!!!!!
This place is a joke.
Last year same thing….. always trying to make money off of you!!!! Always trying to see if they can add stuff to your bill.
Good luck to you guys and you need to change or do some training on your customer service since they are the ones dealing with the public!
I will never come back nor will suggest coming to this place for any business.