business image

Grand Automotive

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(39 Avis)
100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(949) 454-1449
By Appointment Only
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
by appointment only
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
20751 Bake Pkwy Lake Forest, CA 92630
Grand Automotive 's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(39 Avis)

DB
gravatar
DELFIN B.
Irvine, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Awesome Service
We took our Toyota Corolla for an oil change. We needed a quick service since we are traveling the next. I have been busy so I missed going to the dealership. When they started the service, I was provided with all necessary information and the items that needed additional attention. It made me more confident to drive my car for a long trip after I allowed them to do what is necessary. And at a reasonable price! I will be back for other maintenance needs of my car.

LK
gravatar
LUKA K.
Trabuco Canyon, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/19/2025
client vérifiéVérifié Client
10
Quality work for a fair price!
Austin and his team are great at what they do! They are very communicative, skilled, and most importantly HONEST people. I would absolutely recommend giving them a visit whether it’s for general maintenance or a tough job.
John ., Manager de Grand Automotive a répondu le 06/03/2025 10:14 AM

We appreciate your feedback and are glad to hear that you had a positive experience with our team. Communication, skill, and honesty are values we take seriously, and it's rewarding to know that they resonated with you. Your recommendation means a lot to us as we strive to provide top-notch service for both general maintenance and complex repairs. Thank you for choosing us for your automotive needs.


RM
RICHARD M.
Aliso Viejo, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2024
client vérifiéVérifié Client
10
Great service
Honest work. Good prices. Will go back for future automotive repairs.

SN
SON N.
Lake Forest, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2024
client vérifiéVérifié Client
9
I have just changed oil at Grand auto. The service is good
Service is good
John ., Manager de Grand Automotive a répondu le 10/05/2024 09:33 AM

We're glad to hear that you found our service to be good! Our team works hard to keep things running smoothly, and feedback like yours is like a fuel injection to our engines. If there's anything more we can do for you or if you have any specific experiences to share, we're all ears. Here's to keeping the good times rolling!


AA
gravatar
AUSTIN A.
Lake Forest, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2024
client vérifiéVérifié Client
10
Highly Recommend Grand Automotive
I have a fleet of vehicles that I take to Grand Automotive, John and his team always do a fantastic job on my cars. Very honest, professional and knowledgeable across-the-board. They always do a fantastic job. Highly recommended this shop for all your repair neededs.
John ., Manager de Grand Automotive a répondu le 09/20/2024 09:35 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that John and the team are hitting the right notes for your fleet. We must admit, a well-maintained fleet is a bit like a synchronized swimming team—each vehicle in harmony! Your support means a lot, and we’re here to keep the engines running smoothly. Cheers to keeping those wheels turning!


MT
MAHNAZ T.
Mercedes-Benz C300
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2024
client vérifiéVérifié Client
10
Excellent
Best customer service
John ., Manager de Grand Automotive a répondu le 09/19/2024 09:34 AM

We're pleased to hear you enjoyed our customer service! It’s our goal to make every visit as smooth as a freshly waxed car. Your support means we're on the right track. If you have any more feedback or requests, feel free to reach out. Happy driving!


KA
gravatar
Kia A.
Mission Viejo, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2024
10
Professional Work and Service
I have been going to Grand Automotive for years, John and his team always schedule me in and as always do a fantastic job. I highly recommend Grand Automotive.
John ., Manager de Grand Automotive a répondu le 07/23/2024 09:32 AM

We're thrilled to hear that you've been a long-time customer of Grand Automotive! We take great pride in providing top-notch service, and it's always a pleasure to hear from satisfied customers like yourself. Thank you for your continued support and for recommending us. We look forward to serving you for many years to come!


JV
gravatar
JUAN V.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2024
client vérifiéVérifié Client
10
John is a great guy and very professional and honest.
John is a great guy very professional and honest. If you need a mechanic please call him.
John ., Manager de Grand Automotive a répondu le 07/22/2024 09:32 AM

Thank you for taking the time to share your experience, Juan. We greatly appreciate your kind words and recommendation. We strive to provide professional and honest service to all our customers, and we're glad to hear that John delivered just that. If you ever need anything else, please don't hesitate to give us a call.


GM
gravatar
Gary M.
Lake Forest, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2024
10
Professional, Honest and Personable
We have been clients of Grand Automotive for 4 years. They service all of our family cars. John is very a professional, honest and personable person. He works hard to give you the best possible options for automotive issues. We are very happy with his work.
John ., Manager de Grand Automotive a répondu le 06/12/2024 09:32 AM

Thank you for your continued support, Gary! We greatly appreciate your loyalty over the past 4 years. It's fantastic to hear that John has provided you with professional and honest service for all your family cars. We'll be sure to pass along your kind words to him. We're looking forward to serving you and your family for many more years to come!


AA
gravatar
AUSTIN A.
Lake Forest, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2024
client vérifiéVérifié Client
10
Kia
Highly recommend this shop, honest, great pricing, great work, been coming for years and always happy with the service I am provided.
John ., Manager de Grand Automotive a répondu le 06/03/2024 09:32 AM

We are so grateful for your loyal support over the years, Austin! It's wonderful to hear that you've consistently had positive experiences with us. We take great pride in providing honest service, quality work, and fair pricing, so it's fantastic to know that you've been pleased with the service you've received. Thank you for taking the time to share your kind words, and we look forward to serving you for many years to come!


Client vérifié
Trabuco Canyon, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2024
client vérifiéVérifié Client
10
Differential seal repair
John did a great job and delivered on time!
John ., Manager de Grand Automotive a répondu le 04/16/2024 09:32 AM

We're thrilled to hear that John provided excellent service and delivered on time. Customer satisfaction is our top priority, and we're glad to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.


SN
SON N.
Lake Forest, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2024
client vérifiéVérifié Client
9
Excellent job
Excellent service
John ., Manager de Grand Automotive a répondu le 04/03/2024 09:32 AM

We're thrilled to hear that you had an excellent experience with us! Providing top-notch service is always our goal, and we appreciate you taking the time to share your positive feedback. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!


PF
PERLA F.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2024
client vérifiéVérifié Client
10
Very satisfied
Very professional and dependable . George did a good job in my car.
John ., Manager de Grand Automotive a répondu le 03/15/2024 09:33 AM

We're thrilled to hear that George provided you with professional and dependable service. Thank you for taking the time to share your experience with us. We appreciate your support and look forward to helping you with any future automotive needs.


RK
gravatar
ROBYN K.
Foothill Ranch, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2024
client vérifiéVérifié Client
10
Fast, reliable and honest
We’ve been taking our vehicles to John for over 10 years. He has always been straight-forward with what needs to be done and what doesn’t. I’m a happy customer!
John ., Manager de Grand Automotive a répondu le 01/14/2024 09:33 AM

Thank you for your continued trust in our services, Robyn! We're thrilled to have been able to provide you with straightforward and reliable automotive assistance for the past 10 years. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.


MT
MICHAEL T.
Irvine, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2023
client vérifiéVérifié Client
10
EVAP Fixed Quickly
I brought my car in w/o having an appointment and it was taken care of same-day, the estimates for both time and price were on point and the person who helped me was very friendly
John ., Manager de Grand Automotive a répondu le 12/30/2023 09:33 AM

Thanks for the great review, Michael! We appreciate you coming in and being taken care of. We strive to provide excellent service and make sure our customer's time and wallets are respected. Glad to hear it worked out well for you!

Bons de services et publications
Thanks for the stellar review! 🚗✨ We're thrilled to keep your fleet running smoothly. Honesty, professionalism, and a dash of automotive magic is what we strive for! Highly appreciated—see you again for all your car needs! #GrandAutomotive #FleetMasters
Apprendre encore plus

Thank you for the rave review! 🌟 We strive to give customer service that’s as smooth as a freshly waxed car! 🚗✨ Your support keeps us revving! #CustomerLove #GrandAutomotive
Apprendre encore plus

Thanks for the glowing review! ? We're thrilled to hear John and the team have kept your wheels turning smoothly over the years. Your trust means everything to us—let’s keep driving together! ?? #GrandAutomotive #CustomerAppreciation
Apprendre encore plus

Thanks for the awesome shoutout! ?✨ We’re thrilled you enjoyed our service. John’s honesty and professionalism might just be his superhero powers! ?‍♂️ Ready for your next auto adventure? #GrandAutomotive #YourTrustedMechanic
Apprendre encore plus


Thanks for your kind words, Austin! ? We're thrilled to be your go-to for all things automotive. ?? Our team is always here to provide top-notch service. See you on your next visit! #CustomerAppreciation #FiveStarService
Apprendre encore plus

Thanks for the kind words! ? We're thrilled to hear you had an excellent experience with us. Your trust means a lot! ? #HappyCustomers #FiveStarService
Apprendre encore plus

Thanks for the 5-star review! We're thrilled to hear George took great care of your car. ? We appreciate your trust in us! #GrandAuto #CustomerSatisfaction
Apprendre encore plus

Thanks for the amazing review! ? We're thrilled to have been your go-to for 10 years. Here's to many more years of keeping your wheels spinning smoothly! #CustomerAppreciation #AutoCare
Apprendre encore plus

Thanks for the ⭐⭐⭐⭐⭐ review, Michael! We're glad we could squeeze you in and get your car back on the road quickly. Our team loves to hear your kind words! ?? #CustomerSatisfaction #AutoCare
Apprendre encore plus

Thanks for the 5-star review, John! ? We're thrilled to hear about your positive experience with our team. Looking forward to servicing your vehicle again! #CustomerAppreciation #TopNotchService
Apprendre encore plus

? Thank you for the 5-star review! ? We're thrilled to hear that you had an excellent experience with our mechanics. ?️ Your satisfaction is our top priority! ? #CustomerSatisfaction #ExcellentService #Grateful #GrandAutomotive #LakeForest
Apprendre encore plus

Thanks for the kind words, Sara! ? We're so glad you had a great experience. #GrandAutomotive #LakeForest #ReliableService #HappyCustomer ?
Apprendre encore plus

We're so glad to hear that George provided you with sound advice and excellent service! ? #GrandAutomotive #LakeForest #GreatService #HappyCustomers
Apprendre encore plus
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.