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Andres R.

Irvine, CA

09/14/2023

Catégorie : Service

Below bare minimum service at a luxury price point

Bought a genesis from this dealer in august, right away the car has braking issues that I didn’t notice during test drive. i used their texting service to schedule an appointment on 3 different occasions and was told that someone would reach out to me for an appointment but they never did. about a month goes by then I’m starting to have steering wheel and alignment issues so I make the call to the service department for an appointment. HERES THE BEST PART!: I called to make an appointment to have my car looked at and the guy says that they are booked out for a month and a half and I should contact another dealership. I then told him that I would just like to make the appointment at their dealership instead and he literally says “yeah no I can’t do that… we would rather someone come in at that time that is actually gonna come” after a picked my jaw up off of the floor I said “if I need to cancel the appointment I will, but I would rather have one just in case” he then says “yeah no we can’t do that.. just call the dealer in laguna niguel”. he literally wouldn’t give me the appointment even though I did not mind waiting. are you guys serious?!? so then I call the next dealership and make an appointment which goes well but as soon as I brought up how I will need a loaner (which I was promised to have with the $5k warranty I purchased) she got annoyed immediately and let me know I’m gonna have a mileage limit which is less than what my daily commute is. c‘mon guys, this is not the service that I would expect from buying a vehicle at this price point. I spent a lot of money at your dealership for this car and this is NOT cool. thank god I love the car as much as I do because it does compensate for the absolutely terrible experiences I am having with this dealership. if you want a Hyundai or a genesis, please go anywhere else literally.

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