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4,7

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Lance J.

Cheltenham, PA

11/10/2022

Catégorie : Service

Service is very good. Website is lacking

The website is lacking. It should not be this difficult to schedule an appointment on line.
Totally frustrating. If you forget your password it is another nightmare.

Joseph S.

Huntingdon Valley, PA

07/20/2022

Catégorie : Service

Purchased a Vehicle

We called and spoke to Malcolm before we came into the showroom. He told us to come down and check out the cars. We had no pressure from him at all. This was one of the best car buying experiences I have ever had. Malcolm is excellent and knowledgeable and extremely helpful.

T T.

Aberdeen, MD

04/18/2022

Catégorie : Service

Lack of Accountability

11:14
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Brought a used car here a few months ago.
Car was in great condition, previous own of the
vehicle really took care of the vehicle. Now as far
as the car buying part. It was okay, I had pre-
approval, so it was an easy transaction. But due
to me living out of state it can make things a bit
challenging. But with the right dealership, they
will make an effort to make things work and
Sussman Hyundai is terrible in this department.
When I got to the state I live in I had to pay for
Inspection. The vehicle failed with a small crack
in the windshield, I called Sussman about the
issue and right away they wanted to deny that
the car had a crack in the windshield. I seen it
when I purchased the vehicle but I didn't make a
big deal about it cause I thought I'd be fine. Point
is most good dealership will make the effort to
cover any cost for a vehicle passing inspection.
Sussman wanted no part in making an effort to
ensure and cover the cost of the vehicle passing
inspection. They wanted to refund me the cost
of tax, tag and title. And just have me deal with
the issue of covering the cost to have my vehicle
past inspection. Sussman was only worried
about the sell and profit of the vehicle. No sense
of making the customer happy and lack of good
customer service. I have yet to receive the
money for my tax, tag and title. It's been close to
a month that my temp tags have expired. I've
been pulled of my the police twice already.
Luckily the police have been understanding and I
haven't been ticketed. Bottom line is this, if you
live out of state. DO NOT Purchase a vehicle from this dealership. Customer service is terrible and they aren’t help at all. They are only interested in the money. They could care less about the customer. Very Unprofessional

MARGARET G. de Sussman Hyundai a répondu le 04/20/2022 06:41 AM

Mr. Turner waited three months to get his safety inspection done in his state so we could do the MV paperwork. We repeatedly called him with no answer or reply. He asked us to pay for a new windshield that was damaged after purchase and driving for multiple months. We are trying to come to a resolution.

Mark H.

Glenside, PA

2014 Hyundai Tucson

04/02/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Always friendly and helpful!! Great service!!

Salvatore C., Service Manager de Sussman Hyundai a répondu le 04/04/2022 12:56 PM

Thank you for the 5 stars!!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Antoine S.

Philadelphia, PA

2020 Hyundai Palisade

03/23/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great

I like coming here

Salvatore C., Service Manager de Sussman Hyundai a répondu le 03/24/2022 11:08 AM

Thanks Antoine, Go Sixers!!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

John T.

Elkins Park, PA

2017 Hyundai Santa Fe Sport

03/11/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Another Timely and Satisfactory Service at Sussman

Recently enjoyed a good service visit for my Hyundai at Sussman. Service Manager Sal Canella provided timely and expeditious servicing of my vehicle. Service Advisor Greg Sheehan went the extra mile with assisting me with the necessary insurance documentation protocols for my state inspection to be carried out. The polite and knowledgeable staff are always courteous and helpful. Quality work and reliability have been hallmarks over the many years that I have entrusted my vehicle to their care.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 03/14/2022 05:33 AM

Thank you so much John, your positive feedback means so much to us!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Steven W.

Maple Glen, PA

2020 Hyundai Palisade

03/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Fast

Salvatore C., Service Manager de Sussman Hyundai a répondu le 03/07/2022 04:36 AM

Thank You Steve!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Eric T.

Warminster, PA

2019 Hyundai Santa Fe

03/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Long Time

It took over two hours, which I thought was on the high side.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 03/04/2022 11:09 AM

Thanks for the feedback Eric.

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

James P.

Willow Grove, PA

2017 Hyundai Tucson

02/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Fast and precise

Very good service department. I respect their concerns and recommendations.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 03/01/2022 05:19 AM

Thank you Jim!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Steven M.

Huntingdon Valley, PA

2013 Hyundai Elantra Gt

02/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service at Sussman Hyundai

The staff has been terrific throughout the entire covid pandemic. They did the best they could under tough circumstances and came through with flying colors. Terrific pricing and efficiency.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 02/23/2022 02:11 PM

You're the best Steve! Much Appreciated!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Scott G.

Penllyn, PA

2014 Hyundai Elantra Gt

02/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fast and reliable service!

Since day 1, I've been taking my car to Sussman and they've never disappointed! Always quick and reliable and affordable!

Salvatore C., Service Manager de Sussman Hyundai a répondu le 02/23/2022 06:03 AM

Thanks Scott!!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Francyne K.

Kng Of Prussa, PA

2017 Hyundai Elantra

02/22/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Above and beyond 5 stars

Thank you Sal and the rest of your team! It sounds corny but I honestly felt like I was treated like family. Above and beyond my expectations. My issues were resolved and I couldn't be more pleased. I wouldn't go anywhere else.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 02/22/2022 11:46 AM

Thank you so much Francyne!!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com

Aldine B.

Philadelphia, PA

2016 Hyundai Sonata

02/21/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Never fails to please

I have never had a bad service experience. Thank you Sal for always making us feel special, your customer service is the best. We are customers for good.

Salvatore C., Service Manager de Sussman Hyundai a répondu le 02/22/2022 05:07 AM

Thank you so much, you positive feedback is much appreciated!!!

Sal Cannella Service Manager 215-887-1800 Ext:1609 scannella@sussmanauto.com